America's Best Kids, Medford OR

We’ve only experienced the swim lessons at ABK- we’ve gone to other places in the area and some have been not so great! But ABK is amazing, they have kind caring and compassionate swim teachers, their front desk staff was always kind and helpful! We will for ever be thankful for the skills they taught our child!

The dance program at this facility is absolutely traumatic.the head coach never shows up to classes she scheduled on time. She hired a man named Pasha and he constantly shames us for our eating habits, touches us inappropriately, and gaslights us about our own opinions.they treat mental disorders as if it’s our (the children's) fault for having them.the staff for dance wants money and money only.some of the worst years of mine, and my friends lives were spent here.with no support.

Looks like nobody has said anything for two years but nothing has changed still about the snobby lady behind the desk.she represents the face of the company as soon as people open those doors & her attitude makes people second think before becoming a member.

I’ve called multiple times the same response every time disrespectful and rude. I’m paying for a membership that I can’t even use because they’re remodeling their batting cages for three months now. I am tired of wasting money on them the manager won’t even talk when I asked multiple times I have called 10 times and they’ve only answered one.

Horrible business. After a billing error on thier part. I called and spoke to a very snippy and defensive manager. The owner only reached out after a BBB complaint was made. And be careful leaving a bad review in social media, the staff will begin harassing you!

WORST CUSTOMER SERVICE! One woman there in particular talks to everyone like they are bothering her! I've called a few times to ask questions and then went in and it's the same treatment every time! After reading other reviews I can see there are several people that have felt the same way by the front desk staff! Do these owners just not care? Obviously someone is related. As far as swim and gymnastics, I'm thoroughly impressed, but can not tolerate how horrible the customer service is!

Horrible customer service. The front office staff makes continuing classes there almost impossible. The front office manager Heidi is rude and condescending, she couldn’t care less about loosing business! My family will miss their coaches, best coaches- worst customer service!

On a side note- if you read through the reviews, there are of course several with the same concerns, or some wrote no reasoning and ABK’s response to that almost feels defensive and rude. Insane how the manage their company!

Take your business somewhere else! It won’t be appreciated here!

It is frustrating that my child can’t make up a class. I do not understand the harm in switching one class to a different designated class time that week, especially when there is a student opening for that specific class time.

Dance class is glorified babysitting. Instructor not very involved and seems disinterested. Looking elsewhere.

Not recommended. (UPDATE: Left this review a couple years ago. Per ABK's recent request asking if I want to communicate anything, I'm assuming they want me to share with the public what Ive already discussed with management and was not resolved. Bottom line: , they overcharged me and never resolved. But that was not what earned the 1 star. They tore down my childs love for gymnastics. To this day (years later) my child does not want anything to do with it. Prior to her experience, it was part of her identity)

I would not give this place 1 star at all!
Just has the worst customer service ever by manager Heidi!
My child attended their 45 min hip hop class which was fine at the moment so we signed up. My child then decided not to attend after all. I called and asked to cancel. We were 1 day shy from the 3 day policy and would not get refunded. I was livid and could not believe this.when signing up i was not given the option to read the policy and was told they would be emailed to me. I was charged prorated amount, 30.00 annual fee and soon 75.00 for a costume. I asked kindly for a full refund but the manager Heidi was so snappy, very rude and truly unprofessional! After this conversation she continued to escalate. I asked to speak to the owner “ his name is don and I will not give his number” before I could say anything else she transferred me to this owner where I left a voice mail and waiting to hear back. I do not want to be a member at all of this gym ever!
I do not recommend this place at all! The fees are ridiculous and service is the the worst. I recommend at least a beginners customer service class to those who deal with customers especially the manager Heidi!

The programs are good but during swim lessons for very young children they blast the music WAY too loud. It is inappropriate for such young children's ears.

Such a great place. My daughter goes to gymnastics here three times a week. Coaches are amazing, especially Coach Andrea! If you child is shy she definitely knows how to make them feel comfortable and helps them adjust so easily. Again, a place I definitely recommend to anyone thinking about gymnastics!

We love ABK swim lessons for our toddler. He has learned to swim under water, jump in and swim to us, float on his back, get out of pool on his own, blow bubbles etc. He just loves the water now and I think it is because at ABK they teach the kids to go under water right when they start at such a young age. The class is fun and I always recommend it to my friends as I feel it is the best class in the area. Thank you:)

We love ABK, our grandson has been in Karate over 10 years, 4 back East and the past 6 here at ABK. Love the support from Mr. OConnor. The kids are very well behaved and the staff is very influential and do a great job!

They would have a 5 star if I was rating their daycare program. A 2 star if rating their front desk staff. And also a 2 star if rating my child's experience with their gymnastic program. The gymnastics instructor crushed my child's ambition with no resolve.

Karate Instructor, Gymnastics Coaches, and Front Desk staff care about the kids not only during their time there but giving them life lessons. Great And Caring Place