Apria Healthcare, Salem OR

Starting new with Apria was very challenging and frustrating. No two people assisting on ordering cpap supplies had any of the same answers, being told it shipped when in fact never did, being told one thing
Only to find out that it is incorrect. Finally got my supplies only because I was able to talk to that one person that knew how to do there job.

I ordered 6 new parts and 4 came correct 2 where the wrong part again.
This keeps happening.

All they care about is money.my mom lives on an oxygen machine. My father passed away and the costs of that alone sunk my moms funds. APRIA WILL NOT PROVIDE HER ESSENTIAL EQUIPMENT TO LIVE! She is on fixed disability income which doesn't amount to squat. And they won't bring her nasal tubes over like a $60 debt. Truely pathetic.

Terrible customer service! If I could give zeros I would. They don't communicate, if they had a card at one time, they will use it with no word and when you call you get the run around. Mico was awful

Definitely areas for improvement. First, I received a call that I answered & was instantly disconnected. Although no caller ID, I called back immediately. In speaking with them I was told that since they could not make contact, my order was cancelled. I asked when I was contacted & they said that day. (the previous call I was calling back to) I was told my order would have to be re issued and may take 48 - 72 hours for a return call. I receive that call 2 days later. When speaking with the person, it was completely a word by word script. Any question I had was replied to by the same repeat verbiage. Finally so frustrated, I just agreed to what they were sending me and decided if it was the wrong thing, I’d call back to speak with someone else. Very frustrating & if it wasn’t the only option under my insurance, I would not use them or recommend them

First of all I was telephoned while i was in the hospital very ill and they wanted my debit or credit card. I almost died when i went in to the hospital and it was bad business to contact me there asking for money. Second the had not even submitted bill to Medicare. With my Kaiser AND Medicare my portion would be very small. Even the nurse said sge never heard of company contacting patient while in the hospital.

Kept me well informed with every step. Equipment was sent quickly. The included set up instructions and app were easy to follow. Highly recommend

Very quick on the shipment of my equipment and the person over the phone was very helpful!

After all the paperwork and delays with the insurance I received the tanks and equipment. It is quieter than I have used but I have never used tanks before. The gentleman who brought the equipment was very knowledgeable and explained everything to me, I wish there had been some instructions included so I have something to check as I try to learn how to use and fill the tanks. If you have any I would like a copy, please. Otherwise I like the quietness of the equipment and it’s working good, so fare. Thank you for any help in the instruction department.

They were thorough and extremely helpful working with my primary to get my prescription right and get a new nebulizer out to me ASAP. Everyone in the local office (Vista) were so kind and understanding and went above and beyond in their guidance with specific issues that came up. It's been a pleasure having them on my team for my health.

Horrible. DO NOT USE APRIA! I set up auto pay, 3 payments later I have a notice I must return my equipment in 7 days. My last statement shows no payments ever made. I have never once had a call about billing nor needing to return my equipment. The lady on the phone was terrible and did not speak English well. I couldn’t understand her and she didn’t understand me. Told me I have yet to pay them and could not explain why I must return my equipment but her “guess” is because I’ve never paid, fu$$king ridiculous. I cannot believe it.

The billing is a nightmare. I set up auto pay then get a late notice and double billing. Totally incompetent

I have only dealt with very poor customer service. I was yelled at by the escalation team when I am attempting to confirm my order.

Update: I was contacted by a very helpful rep of apria and we were able to resolve the issues.

I'm just now getting it set up, would have been several days ago but I fell and got hurt pretty bad, getting old. I do hope this machine will make me feel better.
Thanks Bev Crane

Don't bother with calling if you need breast pump information. The idiot woman on the phone said they only contract with Keizer Permanente but if you use their site they clearly take many different ones. I put in my insurance provider and there's a whole list to choose from. Lady had such an attitude, I literally heard her sigh at my question. Yes it's Friday you're almost there.