Armstrong Used Cars, Milwaukie OR

My complaint… it took a little longer than expected (they were busy). I say that completely in jest because there really wasn’t a bad part of the experience. We worked with Dan B.and we couldn’t have been treated better. His openness and honesty was refreshingly “old school” and in NO WAY pitchy. He gave us our space but was willing to provide answers to all our questions. He made sure we understood the purchase price and at the end it felt like everyone involved won. There was a slight amount of push to try and add things once we got to “the close” but even that wasn’t a hard push. We are extremely pleased and loving our new (used) Atlas. If you would rather buy from people instead of a “sales system, ” I can’t recommend Dan Burke enough at Armstrong Volkswagen (used vehicles).

I came here looking for a Chevy Bolt EV and left with astonishment. The only positive experience I had here was with Silvana, the salesperson. During our ride I noticed a problem that was overlooked by the pre inspection, and once I had expressed interest with moving forward in my purchase, I got a slap in the face with the pricing. 10K in dealer add ons. I honestly laughed when I heard the sales manager Kyle reading off the sheet. While these were optional, it felt incredibly sleezy and I feel bad for anyone who would be taken advantage of like that. 900 dollars for GAP insurance on a car that's already depreciated substantially? My credit union offers it for 499, and most dealers go up to about 6-700.

During negotiating pricing, I made an offer which was strong, but not ridiculous. After some back and forth I decided to pass on his offer. Making sure to thank him for his time, Kyle ignored me and stormed out of the office in a huff.

Overall, I would usually write this off as being toward the end of the day and the sales manager being tired, but with the sleezeball mark ups and my absolute refusal to entertain the markups I can't help but feel like it was intentional.