Ashley, Salem OR

Great experience shopping for a recliner. Sophia was superb! Will definitely shop here again

Worst service ever, we buy a costume make living room. Couch system with wedged and everything. It took them a month to delivered, then the send us half of the order and now it's been two months and the order is not fully delivered. And when you go and ask at the store, they said there's nothing that they can do. Worst service ever, nice furniture but is not worth it.

I needed a specific set of aspects in the sofa sleeper to fit my needs, and those needs were competently and speedily met. I am a happy customer.

The store was so busy and not enough help. The phones were ringing and people were standing around waiting to be helped (half a dozen people waiting to make purchases) The staff was extremely nice but overwhelmed. I wanted to pay cash for my purchase and was told I could not do that because the cash person was out. I found a piece of furniture online that I wanted and was told it was discontinued but it was on the website. Did end up ordering a few items. Hopefully they will arrive and be the quality we paid for. Furniture has gotten so expensive and its not made the way it use to be.

Customer service was great. He showed us a lot of options. No pressure. Checking out was simple. I gave 4 stars because the furniture is expensive.

Worked with Kem on getting our furniture ordered! Great experience! He was kind, patient and ran up and down the store to keep up with our indecisiveness. Was super respectful and understanding about price checking and just over all us considering the purchases. Thank you so much Kem!

Good variety of furniture, from economical to fancy. Plenty of helpful staff on hand. Salesman Kem was the icing on the cake. Personable, organized, and when I accidentally broke the pen his 2-year-old made for him, he took it in stride like a champ. Well done, Ashley Furniture, we'll be back.

I work in retail and I have to say that what impressed me the most is how clean the floors are. The carpets are clean, the restrooms are so clean! Thank you!

We were given time to look around and make our choice of furniture. We met the manager and what a lovely guy he was. We ended up getting an associate who was very knowledgeable and the nicest guy. Very good experience shopping at Ashley.

We shopped Ashley first, then proceeded to several others stores. We came back to Ashley because of the selection and price. We enjoyed working with James, he was knowledgeable and helpful. Thank You.

I love it and Josh is the best but so is Kim. Well for everyone who wants furniture go to Ashley's.

Shopping for furniture is probably one of the least pleasant aspects of living in any space and the likes of Kim, our salesperson and Sean in customer service did their very best to make this as easy a process as possible. The store has a great selection and very reasonable pricing as well as payment options. We appreciate everyone's collective efforts in providing us world-class customer service.

Kem, was very helpful. We looked around the store without pressure and then reached out when we needed help and to purchase our dining room table and chairs. The delivery is scheduled within a week and we paid for them to assemble the furniture to keep the warranty.
Thanks again.

Sophie is THE BESSSSST.her exceptional customer service, and knowledge of design style with furniture is what I look for and expect when shopping for furniture. She vibes with her customer's vision. I'm VERY PICKY, and have been staging, decorating spaces for decades, I'm glad I ran across Sophie and Ashley Furniture. The store was clean, organized, not cluttered. My only suggestion, maybe turn on some music, create a livelier atmosphere, theres nothing wrong with some low volume playing, it was little to quiet. That's it. Other than that, great experience, can't wait for my new furniture to arrive.

Kem was very helpful and very kind! Couldn’t have asked for better service and I can’t wait to have our new furniture!

Sophie gave us terrible service, I called ahead to ask if they had a specific sectional (color, style and my budget) that let her know I would be making a 35 minute trip so I wanted to check before I make the trip so she assured me they had plenty of what we were looking for under our budget $1600 in stock. We get there, she tells us to look around and she would get back to us, I walked around for about 20 minutes until she checked back in. We thought we found some but the prices listed were only for a 1/3rd piece of the couch, she said they had nothing in stock in our price range or anything in the color we wanted. I asked her why she told us they did and she said she didn’t know. No apology, was rude & didn’t even try to find anything. I took my business to The American Furniture and were treated the absolute opposite found multiples sectionals a little over our budget but we’re willing to spent that based on how we were treated.

This is the second day in a row I have tried to come into Ashley Outlet and they were closed when they say they are open. I will never be coming back.