Aspen Dental, Springfield OR

I showed up for my appointment and the doctor had call in sick. And they had somebody come in from Eugene. Just to see me, so I'm very impressed and very Satisfied with them.

Incredibly rude and incompetent staff. They implement a call center as a first point of contact, and the people who respond have no knowledge of insurance practices, then when you speak to the people at the actual office they tell you something completely different from what the call center staff said. In particular, a woman named Hannah who says she manages the office was very combative and adversarial, stampeding over the conversation. Terrible customer service, which runs contrary to what they advertise.

Appointment was awesome they did everything that I needed done and were very Hi would recommend them to anybody.

Everyone was very friendly and made sure you were comfortable.
I would recommend them to anyone. All smiles from the front desk to all that works in the back area. Thanks for taking care of me and my mom (Darrene).

Was told that I would have my wisdom teeth removed so I drove 300 miles round trip l arrived at my apartment on time and ready for the removal of my teeth. Several hours later they said that they didn't have a surgeon to do the removal. That I would have to come back, also they told me that I was going to have to pay 1200 out of pocket.

I needed to get my partial denture repaired for the second time in about a 3-year span. The repairs were done in just a few hours and afterwards I was given a large discount on the bill. Incredibly helpful.

Had to get some dental work (deep cleaning) and wife needs her partials fixed. We called and made appointments and the lady we were dealing with said "we can't see you again due to your last review on us". And that is a quote. Be careful and don't say any negative anything on their reviews or you wont get any help or you might even have an ACCIDENT while thay are in your mouth. Just BE CAREFUL WITH THIS COMPANY.

My first review was positive but I need to edit. Fast forward one year later, in my experience, they over prescribe treatments to charge more. They seem more concerned with up selling and making money than your care. They also seem to not want to work with your insurance to try to get you to pay more out of pocket.

I had a very good (as good as you can at the dentist) visit at Aspen. I had a very, very anxiety causing visit early in life at the dentist, so I have a really hard time going. Add to that the condition of my teeth due to Reflux, I was very scared to see anyone but knew I needed to. They were kind, compassionate and caring to me. Now the work starts, the financial dept is really trying to work with me too (which is really great).