Auto Town Buick GMC Service, Gladstone OR

The amount of time and care they have put into my vehicle has been great. I will keep going back. Thank you, Auto Town!

Guy at service center was very thorough on taking down my concerns with the problem. Vehicle got fixed and returned to me in a very reasonable time frame. Fixed perfectly

Mark Tubbs the Service Manager took great care of my GMC truck & will definitely do all my service here.

Very organized, polite, as a first time oil change customer, there was no charge and they found a screw causing a leak in one of my tires and removed it and patched it for free! Nice folks, will definately return!

They didn’t fix my issue and pretended like they did. The power switches on brand new 2023 canyon AT4X only work 50% of time

Incredible service! Mark and Justin were incredible to work with and very professional individuals. I recommend asking for them for services. Thank you autotown for all you do!

The service team here is always helpful and patient. Mark was incredibly helpful and informative. I have come here a handful of times and never leave disappointed. They are not pushy like other dealerships I have experienced in the past. Highly recommend!

I came in for my free oil change on my new GMC Sierra diesel truck and when I checked in I asked the service advisor if they can tape piece of trim that’s been loose ever since I bought my truck. This would have been warranty repair that would take less then 5 mins. I was told they can’t do “mechanical repair” and I would have to make another appointment. He also said they don’t have anybody who could do that work on that day. I live 3 and 1/2 hours away.
Otherwise service was fine. Love their coffee machine!

Pushy and Rude! I wanted to take think about the diagnostic report I was given. The service advisor was pushing for me to complete the work same day and refused to let me schedule an appointment for the next week. Also he didn’t offer me a courtesy ride. I will not be returning to this bully service center.

Friendly staff and fair prices. I didn’t purchase my current car here but went back to them for service based on my prior experience. Justin was great!

Every time I get my truck serviced they are always very friendly and quick to get me back in the road! Justin is great to work with in the service department

I had to replace break pads. Jason was very communicative through the process.
Felt good about the experience.

The SERVICE department went up and beyond to make me SMILE. I am excited to let everyone in the PORTLAND area know, AUTO TOWN BUICK and G. M. C.is the "BEST PLACE" around! Too PURCHASE, or SERVICE your vehicle! I want to personally thank the staff for their OUTSTANDING customer service, and New car PURCHASE EXPERIENCE!
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Justin was very friendly and personable. I went in for an oil change but was worried I was going to be told they recommended all sorts of other services. Instead, I was told everything else looked great! Such a pleasant surprise.

Excellent customer service! Thank you again for all your hard work and dedication. We'll certainly bring our vehicles in when service is needed.

I had a regular service and on my pickup. They returned my voicemail to them within a couple hours and was able to schedule the service on the same day. Checkin was easy and the work was performed before it was promised to be complete.

They’re nice people and answer questions without talking down to you-they make it understandable

Everytime I come, my experience has been awesome! The staff are amazing! It's so comfy and cozy in the waiting room, feels like I'm at home!

Don't ever service your vehicle here. They are not being upfront and honest about what they do. $1331.25 for a 30,000 mile service. We forgot a coupon for 50.00 off and called afterwards and wouldn't even honor that. I would expect better customer service as well as the service advisor not being truthful on what is recommended for the service. Never again will they get my money.

Justin and his team in the service department were exceptional with replacing my transmission.
Justin coordinated everything with my extended warranty and his mechanics completed job expeditiously so I could put my truck back to work.
I’m extremely happy with their service and professionalism.
-Theresa