AutoZone Auto Parts, Cottage Grove OR

Always helpful and friendly service while maintaining our social distancing. Would buy parts here again

Been in here a couple of times and the few unfortunate times I’ve had the displeasure of needing to return something, it was a complete hassle to deal with. One time I bought something at full price, the next week it went on sale, and went to return it and they would only give me a refund to the on-sale amount. I’m sorry but what? Unfortunately, this isn’t the only AutoZone like this. They are all a pain trying to complete simple tasks more times than you’d expect, and you shouldn’t have to worry about that whilst shopping somewhere. This store has a *few* nice/knowledgeable employees so they earn an extra star. However the overall AutoZone experience is what’s playing into the poor rating.

Always super helpful. Not always the cheapest but convenient and stuff can be ordered for same day.

Lady that helped me went way above and beyond the call. Great store! If you need help, they are going to hook you up!

I always, ALWAYS have a pleasant experience at this AutoZone that I've NEVER received at any other car part store location in my life. I only started coming here because my brothers dad worked her for quite some time, and now I'm dedicated to this store. But today, a brand new man, Jess. R.helped me find everything right away, gave me great advice on which products to get, promptly got me checked out. And THEN he did the above and beyond, he insisted to put my wipers on my car! This is amazing service, and should be noted! Thank you Jess!

Drove 15 miles so that I could go to an AutoZone because it would not accept my rewards the way they told me to use it on the website and then they still couldn't do it so I basically wasted my money and gas and it was not able to even get the reward I supposedly had earned

Terrible customer sirvice. Rude staff, and they didn’t have a clue what they were talking about. I asked for chains for my pickup. The two girls in there were really rude about how “they knew what they were talking about” insisting I show them my owners manual. Then called Chevy and asked them. Eventually they both just wandered off and left me standing there for about five minutes before I just walked out.

O’rileys asked my tire size and gave me three options.

This is just the latest of the terrible service I’ve received at autozone. Somebody needs to hire a new manager

They are allowing squatters to camp on their property under the guise of "broken down", "buying parts", they drive in, leave and drive back, camp overnight, sometimes for days. They are being terrible neighbors, at least walmart has some control over their overnighters.

Horrible customer service, 6 employees on floor. None offered to check US out, but the dude behind us

I located the items I required to repair my air conditioning system and was out of the store in under 5 minutes. Well done!

Auto zone website is GARBAGE!

Added my vehicle to the site and began looking for ignition parts. NOT ONE IGNITION PART was for my vehicle. (2001 Dodge minivan)

These vans have used a Coil Pack Ignition Distributor for the last 4 generations of these vehicles. WHY THE HELL would you suggest and offer only a Distributor from a carbonated engine? !

#AbsolutelyStupid

Autozoners are always friendly and helpful. My go to place for parts because of the customer service I get.

Incredible Customer Service! We shredded a belt on our motorhome and the staff continually helped troubleshoot the size. Thank you!