Avanti Destinations, Portland OR

Extremely unhappy with the level of service, or lack of service. We used a local travel agent, and she wound up using Avanti for our European travel. KLM canceled one of our flights and Avanti only offered an unacceptable flight which was 12 hours after the one we had booked and would have had us missing our connecting flight back to the US. They claimed there were no other airlines with available flights. I looked and found Norwegian Air after a 5 min search. I booked on my own and they refused to refund the $1k+ canceled flight. They also would not work with us to reschedule a tour we had booked. Not alternatives, just refused.

I would never book with this agency every again. I booked a trip to Italy with my cousin. We have never travel out the US before. The agent that we dealt with never spoke to us before our trip to go over the itinery. She asked us for a copy of our passports at least 3 times before. Our TSA numbers weren't on our airport tickets going there. We had no prior knowledge or guidance on what that would entail. In Rome, they book us in a decent hotel but it was in the heart of a ghetto. I was leaving a restuarant and got my food ripped out of my hands by a drug addict. In Florence, we were not met by anyone to take us to our hotel after getting off of a train. We walked for over an hour. I also go picked pocket in Florence. No cops around any where in Italy. Very dangerous to be walking on the streets there.the native italians cannot stand Americans. The agent never contacted us at all. I will never book again with this Avanti. We should of never been put in a dangerous position like we were during this trip. The train stations in Italy are very dangerous and wo young women should have never been alone in any of them. Also, the plane going there we were in the back of the plane and couldn't sleep because of the loud engines. The agent never went over any of this with us. If it was a night flight we should have been booked in a more upper class seating. This agency got over on two women this time I hope that no ever does again by reading this review.