Baker City Auto Ranch CDJR

Awesome sales team! Before and after the sale. They were very open, honest, and knowledgeable about every truck I inquired about. Most Dealership's you get a feeling they are trying to hide something but they kept things completely transparent and not one time did I feel like they were pulling one over on me. Will shop here from now on. Thanks for the truck guys!

I was in an urgent situation where I had totaled my car and my insurance company cut down my days for a rental car. So, I only had 4 days to find a new car when I found Millies facebook post about the Flex. I contacted her after work hours and she responded quickly and answered questions I had on her personal time. I was pre-qualified and told them I wanted the car. So, the next morning they sent over the paperwork my bank needed and we had the transaction done quickly. Usually when you go to a dealership they pressure you into all their add on warranties and options or they won't work with you. That wasn't the case here. Their finance manager was super helpful with filing the paperwork and informed us of all the free warranties that come with the car and didn't pressure us into anything else. The next day we came in and went over the car. We found a couple of issues and they promptly contacted a local dealership for them to get fixed at their cost because we're a 4 hour drive to them. All of them treated us like family and played with our son while we got the paperwork finalized. Millie, Dustin and Justin were amazing and so helpful! We had an amazing experience and will be back again for our next vehicle purchase!

I almost didn't buy here because of the negative reviews I had seen and I don't understand why. They have an amazing knowledgeable and helpful staff that go the extra mile to get a deal done. I would recommend them to anyone vehicle shopping.

Dustin spent the time with me over the phone taking every picture I wanted, answering everything so that when I drove 7 hrs for the perfect truck it was just paperwork, picture and a handshake. Every detail he hashed out over the phone most before I got serious about driving that far.

Had our 2017 Jeep Patriot in for oil change and lube. I was treated very well and everything was explained at the end. They let me know my air cleaner needed replaced and ask before doing it. The wash a and vacuuming left our jeep looking like new. We will be back for other oil changes.

First off I live in Boise Idaho. We were driving to Eugene Oregon when our truck blew up. We were referred to Baker City Auto Ranch by a mechanic in Baker City. We were stranded there with a U-Haul trailer and a car full of kids and dogs. Sat in the parking lot for 6 hours while we try to work a deal for this used car we bought from them. We were told by the salesperson that it had just been brought into the lot and hadn't even been inspected yet. We were also told that they would do the inspection and everything would be fine. We bought this car Amir 2 months ago and now that it's hot here in Idaho I went to turn the air conditioning on and it doesn't work. We took it to the Meridian Auto Ranch where they informed us that the compressor was broke the air conditioning compressor. When we made the agreement to buy the car we were told it had a warranty. Apparently it was only a 3000 mile 30 day warranty not an extended warranty which we were never offered at the time. I called the Baker City Auto Ranch and was told that the air conditioning compressor was checked a mere two months ago and worked fine. No it wasn't: - (they rushed us out of there so fast there was no way they had time to do that. And they knew that. We were told that if issues came up that were related to the condition of the car when it came in that they would take care of it. I can't even begin to tell you how disappointed I am: - (we are not rich people that have money to throw around. And we were assured that the car was in good condition when we left the lot. Everything worked Windows door locks air conditioning heating all of that. So when I did find out the air conditioning did not work I wasn't that bothered because I trusted these people at their word. Now here I sit at home with no car, and no way to get to work, my husband is so upset about this mess that he would rather do a voluntary repo then work with these people. My advice if you're going to buy a car here have your own mechanic check it out first! Shady Shady Shady!

Absolutely awful place. They dont have good machenics, sold us a car that blew part of an engine 3 days of having it
Had it for 6 weeks to even fix it, even after that had to take it back 2 more times, left a screw driver inside the hood of my car.never return calls.

Exceptional service, they found me the perfect truck and fantastic financing. I highly recommend buying from them.

I rate it a two. Because my first experience was great. My second experience however has ruined any and all future business from me.
I had another purchased lined up a great deal. And they asked me to give them a shot and help keep it local. I figured since my first experience was good I'd go ahead because I was to support locals as my business is a local one. Once I was there I found out they could not cut me a better deal or drop the price. I decided oh well they are local I really want to support another local business.
We purchased the car with the agreement SAFER tires be placed on it (the tires don't hold air and one has a gash on sidewall) and had to wait another week for repairs ac and what not. I went with it. Well I finally got told I could come get the car. When I did the alignment was literally so off I had to drive with the wheel sideways. So another week went by before Schwabs could fix it. Once that was fixed I called the dealership to ask about tires. Here it is almost an entire month later and still no safe tires for my car. My business has suffered because I have been unable to use the car. Finally I called my nana crying not sure what to do and she is helping me get new safe tires so we can travel safely for work amd with our kids. I originally had put a review up and they asked me to take it down and they would make it right. Obviously they never did. The whole process was awful. I work two jobs and my husband runs my business. My sister in on hospice and this just really took the cake. I would highly suggest anywhere but here. They are rip offs, dishonest, and treat you awful if you don't play stupid and let them walk on you. Never ever will I return to this awful dealership. The only good this business has is the auto shop they were kind and communicated well. The dealership itself is awful.

Awesome Service and Sales Team. Really worked together to sell me my 2012 Jeep Grand Cherokee. SUPER happy:)

My husband and I was looking at a pickup here. The salesman came to our place of business calling us names.ect to one of our employees. The only thing we did is test drive a vehicle. She claims we had paperwork and everything. This was the worst experience we had just looking at a car. We will never be back.

The folks in the parts depart (Dave, Jack) to name a few are great to work with. My trucker had a bad wire and the part was discontinued but these went above and beyond to get my rig fix. Thanks your all great

Said they had multiple lenders I specifically asked not to use United finance who did they call United finance.

When I broke down in Baker City Oregon on my way home (Seattle) from Sandy Utah for the 2nd time, these guys stepped up to the plate. Not only did they fix my vehicle, they drove me and picked me up the next day and brought me back to pick it up when it was ready. They were more than accommodating. From the time I called and spoke to Matt Wirth and Dave in the service department, I knew we were in good hands and we were. We were on the road the next day and made it home safely.
Thanks guys!
Christie Wagnon-Campbell

Edit. Someone eeplied to review telling me they would honor courtesy car wash. Got one today no hassle, staff was friendly.

Previous review. Bought a new Subaru from Auto Ranch and was assured I would get free car washes as a courtesy. First year they did it with much resistance now they won't do it at all. I told them that will factor into my next car purchase and they didn't care. Had issues with radio And they didn't care. My friend bought one from them and they did same to him with car washes. They said they wish they could.yeah right. My friend bought the extra package that included a valet key which he never received.

Getting the run around from the service dept. Took my Dodge in and got it back with a clean bill of health. Then it started acting up and NOW after they had it seems to have a leak? Hmmm. The service dept.seem to be very busy, to busy to call me back during the day. They usually call 5 minutes before they close and say, " we will call you tomorrow" Which they have said several time yet have failed every time. I have to call then they state "Oh we were about to call you". Haha, as if. Anyways trying to use local guys and companies is not working out so well. I hope that the Ontario Service Guy will call.thus begins the wait. MEAN While my truck is not fixed yet. GRRRR.

This is for service dept. Only. My brother was traveling home from Idaho and broke down, my nephew called them and they said they weren't busy so they took his truck there. Almost two weeks it was still there, poor communication between departments stating if parts were order, if truck fixed etc. Driving back and forth. Finally picked up the truck and took it to Nampa, Idaho to complete the work. I would not reccomend taking a vehicle here. If I could give a rating of a zero I would.

Justin and Nate were great to work with and did an awesome job helping me find the right truck. While they didn't initially have what I was looking for, they went out and bought 2 ecodiesel trucks for me to choose from! They also gave me right of first refusal, which was super helpful as I live a ways away, and it took me about a week to come test drive. It was nice knowing the truck I wanted wasn't going to be sold in the meantime.
To top things off, they helped me out big time when my old pickup broke down on my way home from truck shopping. They helped me get my truck towed and sent me home in a loaner car. Thanks guys!

I went in looking for a new truck with my girlfriend and we couldn't be happier with what Justin found for us. The service was fairly quick and all the people where friendly. Will recommend, and I'm likely to come back in next time I need a vehicle.

Very good communication. My salesman was top of the line. They went out of there way to make a good deal on my new Jeep Renegade.
But manager didnt put the delayed payment on my paperwork. When I got home I read paperwork so called. Was promised for a couple weeks things would be changed. I called and called. Promised it would be done. Finally gave up. I was getting nowhere. Mgr kept saying he was busy would do it in an hour. It never happened.
So I feel they do everything possible to get a sale. But then it ends.