Bend Pet Express

Friendly service and they stock local products. We got a Spindrift leash (designed and manufactured in Bend!) at a good price. Came back the next day for a bag dispenser. The people who were working there were able to talk intelligently about the products. Dog treats by the entrance for your pooch. New favorite pet store in Bend

Lexi and Eli were amazing to us today! I cannot say enough about their friendliness and helpfulness! We just adopted a husky this morning, and went in to pick up some things for him. They helped set us up for success. Lexi spent time walking us around the store and picking out the best items for our new boy. It is such a good feeling when you come into a store and immediately feel so welcome and cared about, and they both made us feel that way. Thank you for your help and care for our new family member! We will be making this our go to pet store from now on!

I was in the west side store about 1: 10 in the afternoon to get my free 24 oz beef Lotus, since I had recently purchased my 12th one, and was told by the blonde checker that I had to pay a dollar. I told her that it was supposed to be free, and she replied that if I had bought one of the less expensive flavors then it would have been free. I told her I have been buying the 24 oz beef flavor for quite some time, and after my 12th purchase I have always gotten the next one free. She told me that's how Lotus does it now, so my question is when did that start? Really disappointed in her attitude about it, as well.

This place needs some help. The people that work there don't care one bit about you or your animal. The manager is one of the worst managers I have ever seen. They are really putting a bad name to this brand new store.

We don't live in the area but came to know of Bend Pet Express a couple years ago when visiting and attending the July 4th pet parade. The store is well stocked and the employees are helpful knowledgeable.

Never been in before and ask at the counter where the cat food is and was told “where all the cat food is” with just a finger point in the direction. Interesting customer service approach… never going back lol

Edit: the snarky reply was unnecessary. The phone call happened after the interaction.

This place was so great! The staff was incredibly friendly and helpful. They helped quite a bit and I have to say, it’s so good to be able to support a local pet store!

This just happened and I’m pretty taken aback by it. I have frequented Pet Express many times for my dog’s raw food - Primal brand - and when he began to have extreme digestive issues I cut out different things, the culprit was sadly the Primal Freeze dried food that I was buying here. I tried other flavors and even another brand here upon this discovery, but my dog wouldn’t touch it. My vet told me to get him Royal Canin Digestive care for small dogs. When I tell you it changed my dog’s life, I am not exaggerating. His whole digestive track is healthy and happy now. So anyway, I was buying this at petsmart and missed being able to support my local pet express so I decided to pop in and ask if they have it. I was met with the most condescending attitude of a cashier (30s male, tall, skinny) who goes “UHMMM NO we DO NOT carry Royal Canin because we do NOT carry anything with corn or grains or by-products. You’ll have to go to PETCO to get THAT” Like OKAY CHILL! You dont have to be so rude and uncouth when I asked a simple question! This is the only food my dog can handle. Have some empathy and understand raw food doesn’t work for all dogs! Never going back here. Felt very attacked in front of the whole store.

Best quality food you can buy in the area, and the employees are always very helpful and nice.

Friendly, knowledgeable staff. Great selection of foods, treats.they have everything you could need for your pet!
Obi loves going here with me, they always give him treats!