Best Western Premier Peppertree Inn At Bend

Great place to stay. The staff was extremely friendly and helpful. The rooms were clean and well stock. The honor store was well stocked and had lots of variety.

Forewarning: it's not pet friendly. It's dog friendly only. Tags and verbiage matter - it's absolutely unacceptable to list your hotel as pet friendly if it's only for dogs.

After a 20hr, 2 day trip from Arizona, we were forced to go elsewhere.

Arrived at this hotel after 20 hours of driving to discover they are only “dog friendly” not “pet friendly”. They turned us away with zero compassion or understanding and didn’t even provide a recommendation for where to go. They told us there was only a 75% chance we would get a refund but they couldn’t refund us because a manager wasn’t present. If we receive a refund I will alter my review to reflect this.

Don’t advertise your hotel as “pet friendly” if you don’t consider cats to be pets. At the very least you should note this multiple places everywhere you advertise it as pet friendly AND send out an email to everyone after booking to ensure guests understand this before arriving.

I very, very seldom write bad reviews. I try only to leave reviews when I can help a business, but I feel compelled to provide a review about an experience I just had with this hotel that's left me stymied.
I have a reservation with them in two weeks. This is my first stay there and my experience trying to reach them by phone today was a nightmare. I called the local 541 phone number, which answered by saying to use their live texting service, which I did not want to do. I listened to the options, chose #5, the last one, which was miscellaneous questions, and the phone rang at minimum 20 times and hung up on me. I called back, chose #3, the repeat booking line, got the central Best Western switchboard, told them I wanted to talk to a human being in Bend. They gave me the phone number I had previously called. This time I got a human being who put me on hold for at least three minutes. I know it's not the end of the world, but since I wasn't in the greatest state of mind to begin with, it probably seemed like more than a hassle than it was.
When I was off hold, the man who helped me was very, very nice. My question was whether they had tubs in the rooms because the photos of the bathrooms didn't show tubs. He said not all have them. I asked if I could request a room with a tub. He put that in my record that that's what I "preferred" and said I should call the day I'm coming in to see if they had any. I just have to say that I don't understand. I just don't understand how this could be such a difficult or above-and-beyond request, especially this early. It never even occurred to me that a tub is something so out of the ordinary or that requesting one after learning that it's not in all rooms would be potentially difficult to fulfill.
I want to stress that the man I spoke with was extremely nice and he was doing his best, I know.
This experience is not a great introduction to this hotel.

Overpriced. Our room was not vacuumed. The non slip bath mat was covered in mold. Hair in the towels. I was not impressed with how much we paid for 2 nights.

EV drivers beware. The hotel itself was good for its price tier. The single Blink/Semaconnect charger in the parking lot was atrocious. It charged my Tesla at snail's pace (6.2kw) and in addition to the electricity they charge $2/hr while you're charging! Ridiculous, tone-deaf price gouge considering that many other hotels in town offer proper EV charging for free, and one even has a Supercharger farm. Also, the touch payment system on the charger is broken and the only way to charge is to call Blink and wait 20 minutes on hold for them to start your charging session.

In this place the workers people on this Hotel. Don't want to rent 3 rooms for my family and I.just for we want to rent by single night.

DO NOT STAY HERE. We spent almost $1,000 to stay here for 3 nights and on day two we had no water for hours. Day three we had someone walk into our room unannounced without knocking. I have a loud 4 year old in my room that almost got out because of this staff member. If I can hear him outside of the door so can they.when I called the front desk to complain they didn’t even so much as apologize all they did was make excuses! The room’s are basic af. Pool is basic af. Self check in at the front never works. Their snack selection is trash. We stayed here months ago and paid no incidental fee. Yesterday we were charged one and today we weren’t so apparently the rules vary based on who’s checking in because we always book through a 3rd party. The short female manager with the curly/wavy hair has an attitude every time I ask her a question idk what her problem is. In the 3 days since we had been here we have seen ZERO ppl of color. They will treat you differently and speak to you differently than the other guests here and then say that they checked in other minorities as if that justifies their actions or you’re simply overreacting. $300+ taxes every night to have NOTHING but problems every day. This hotel is honestly not worth it. If you’re paying hundreds of dollars you might as well go to the Hilton or Marriott. This place and it’s staff is not good, idk who’s friends have been leaving them positive reviews but it’s not worth the stay.

Sets a new standard for best westerns.room furniture is a hazardous for children with many sharp edges and unchamfored glasse panels.

This is a very new and moder hotel. The rooms are great and the service was fantastic. They did a great job of taking care of both me and my dog. The location isn't downtown Bend but it is only a short walk from the river or some great restaurants. If you have some time you can easily walk to downtown.

Convenient location for getting to Mt. Bachelor. Rooms were clean. Decent breakfast that starts at 6. Tuning room for skis. Would stay here again.

This hotel staff is horrible! I've stayed at this hotel before spending over 1200 for 3 rooms for one weekend. My recent stay from 4/7 - 4/9 was an awful experience. I will never recommend nor stay at another Best Western again. Disgusting. Rude incompetent people. It's bad business.

Khara is disrespectful and belittling. As well her manager below her that weekend.

Such kind staff! Breakfast was included. Pretty standard options, but the coffee was good! Hotel was quiet, and the room was nice. Gym was spacious for a hotel. Restaurant on site, but we opted to walk up the street to Lifty’s (had a great evening there).

Favorite place to stay and the best spot close to Bachelor. Restaurant and bar inside are also bonuses.

Property has lots of parking and EV charge. Dolly luggage was in front and ready to be used. Clean lobby and room. Housekeeping was friendly! Minus for 1 stall cause the bathroom is LOUDDD! The safe box didn’t work for me. Just missing extra pillow & sheet in closet:/ but I didn’t ask either. Will stay again!

Rooms reasonably priced, updated, and comfortable. Free breakfast was OK, and a 20-minute drive to Mt Bachelor. Staff were very friendly.

Good place. The location is a bit off the good good area of bend. Safe area regardless kind of a business area mixed with housing. The vegan girl was helpful find9ng food but the staff was clueless. If I asked what color the sky was they would have to ask the manager. Either the manager is overbearing or they are clueless. Clean rooms will stay again