Black Oak Home Medical, Medford OR

I bought my elderly father a manual wheelchair from these guys. Chair is defective and pulls to the right constantly. They will not take it back or fix it. They keep saying it’s fine, but it’s not. They have been rude and very unhelpful from day 1. Stay clear of these guys.

Equipment was falling apart. The wheelchair was horrible. I was basically sitting on the bar underneath. When asked for a different one a week later they said it was all they had. And when I returned it they tried to blame me for it having a stripped screw that wouldn’t hold the chair together. Hence why I called to request a different chair. The lady at the front counter was unfriendly and Ride. The owner seemed nicer and could see I hadn’t done anything to the chair. She seemed to realize this had already been a problem. If they ever hire a new front desk person and update their equipment I’d be willing to try them again.

Always some kind of problem keeping my diabetic supplies filled and delivered. I get delivery cause I work 40hrs and take care of my disabled mom so they just stopped coming cause I need to fill out 1 paper and I can't fill it out when they deliver. I think is wrong.