BlackPoint IT, Portland OR

Have to use them since they bought Agility Communications. Opened a couple of service tickets only to find they would work them and then not lock or log off the server when they finished. Called and spoke to the service manager who assured me that this would be addressed and not happen again.three weeks later, I opened a ticket and what happens, they work the issue and then just disconnect from the session and not log off. In todays environment of cyber breaches, this is a very important security concern. Since then, I have disabled their account and they have to connect through me. On top of all that, I have received no less than 4 emails this morning asking me to leave a review. Well, here's your review.

I am thoroughly impressed with the exceptional service and support provided by BlackPoint IT. Every interaction with their professional and friendly staff has been outstanding. Highly recommended!

I've worked with Mike Bowman several times now, and he is always very knowledgeable, helpful, and patient. There are pretty clear levels of technicians that all have different specialties and base knowledge, which is certainly to be expected, but they all have been very helpful and responsive.

We so appreciated having the technician call and talk me through resetting the phone system, avoiding a service charge. Thanks!:)

Jeff is the best! He always fixes any issues that we may have. We couldn't have a better IT guy.

Blackpoint is the best in the biz. They have saved me many times. I would recommend 100% for your business.

Joe was efficient and very pleasant to work with! Very pleased with the swiftness of the response and replacement of dead phone set!

We have used BlackPoint IT as our IT group for many years. I've had major IT issues as well as just "dumb" things that come up with my computer or computer programs that I need help with.and they are always terrific. They answer calls fast, jump on my computer and get things fixed in no time. With some of the more complicated issues I've had, the job gets escalated up to the next tier of help and is always fixed as fast as possible. Everyone that has answered my calls over the years has been nice, professional and friendly. I really appreciate being able to call them at any time to get help! Thank you BlackPoint!

Kevin at BlackPoint went above and beyond by providing crazy good, tech-savvy assistance in setting me up for remote work.