Bonaventure of Salem

Great staff and executives who really care for the folks who call this home

My Dad was in Bonaventure of Salem for 2 1/2 years and experienced many issues of neglect and failures from the agreed Service Plan that was agreed upon. We had 4 meetings with management to address these issues of cleanleness, dirty clothes, hygene, soiled bedding and an unkept environment. Last month they raised monthly care rate by more than $1800 for a higher level of care, but did not provide any additional services and actually provided less services When after the Hospice workers listed all the issues with the care we gave our 30 day notice and we were charged thousands more than the Service Plan stated. They even withdrew the money without an invoice, statement or agreement. Bonaventure of Salem is all about the money and could care less about your loved ones. When I addressed the issue with Mike Harding (Asst Manager) he stated he didn't take responsibility for the past neglect because he was new, The tactics of this organization have been atrocious. Failure to respond to messages, not providing the care plan that supposedly included. These issues have caused a multitude of stress issues for our family and especially my Dad, I'm glad my Dad's is now at a much better facility. Please if you care, don't send your loved ones to Bonaventure.