Brentwood Estates, Springfield OR

Read the reviews! They are NOT lies. Worst experience I’ve ever had. Terrible maintenance and upkeep, terrible parking, trash cans overflowing, terribly high prices, terrible leadership. Take your hard earned money and look elsewhere. Potential renter BEWARE!

Shana the property manager is the worst to work with. She is rude, cold, and unprofessional. Everytime we called she was short with us on simple issues. Maybe she has been in the business for waaaay to long because she has no sympathy, no patients, or understanding for any of her residents. If you are looking through the reviews to get an idea of the place please consider all that you read. My roommates and I had an easy time living at Brentwood but if you try to get help from Shana or maintenance you are going to have difficulties. Kishon on the other hand was the most helpful with everything and I would recommend talking to him mostly.

Do not rent from this place, please trust me on this. Management is horrible, unprofessional, and rude. It’s like pulling teeth to get them to communicate. All their replies to one star reviews are just manipulation tactics to try and do damage control, they do not care about “making it better. ” Parking is an absolute disaster. Apartment initially appears nice but just about everything in the apartment was janky or broken, and of course you get charged for that when you move out (even though they won’t spend that money on fixing it for the next tenant.) Won’t get any further into it as there are already numerous one star reviews telling you why you should avoid this place like the plague, but just trust me on this one.

The apartments are very nice, the staff is courteous and friendly, The maintenance crew has always helped out quickly with any issues, however the other day, I was forced to park in a fire lane due to the attrocious parking here where there isn't enough room for all the tenants to park. Along with guests etc.
So Brentwood decided to tow me right before I woke up to move my vehicle. I understand you are not supposed to park in the fire lanes for obvious reasons, but I should not be punished for having no parking available where I live, I'm 260$ short because you are still to this day "working on" the parking issue. Please fix this soon so people aren't forced into having their car towed. And financially screwed over. Thanks alot.

We have loved our experience here at Brentwood and are sad to be leaving! The staff is friendly and we can always count on maintenance to lend a helping hand.
The town homes have been updated and are incredibly spacious. It feels more like a home than your average apartment which we have enjoyed quite a bit. Thank you for all that you do Brentwood Staff!

By far a terrible rental experience my wife and I (one year old daughter, too) have ever had. We moved here from out of state, giving them the benefit of the doubt after reading the negative reviews just like you are now. I am here to tell you that the 1 or 2 star reviews are most absolutely true and the worst part is, is that the management does not care. This place is worthy of zero stars in my book. They will charge you for everything and do nothing to help you out in return. Trash cans overflowing, parking is bad, when we moved in we had a fireplace that did not work and were told that it couldn't be fixed because they no longer carry those parts (big selling point on their website, though) and they charged us $30 more a month because we were next to a road and not by another unit. Upon moving out, they totally took advantage of our security deposits (and refused to give us our pet deposit back, even though our cat did nothing related to damages and they stated on move in that it would be returned if pet didn't cause any problems/damages) leaving us with a $13.00. We cleanedwe vacuumed, it looked great/clean, but here are the charges from the sheet they sent me:

$255.00 cleaning full
$50.00 Cleaning back yard weeds (it's a patio, barely any weeds)
$85.00 Carpet cleaning
$162.00 Drip pan damage and touch up paint (this is false and not accurate)
$450.00 pet deposit (refused to return for no reason at all)

I highly advise you to run as they will take full advantage of you no matter how clean or dirty your place is on checkout. Furthermore, living there was not worth what they charged in rent/fees and poor professionalism/management/leadership. The boss and Assistant manager will tell you one thing and completely do another. Avoid this place. They'll take your hard earned money and run. A problem arises, you get excuses! No matter what, all security deposits gone! Very disappointed. Live elsewhere.

From the moment we moved in we reported things that were not working in our apartment (missing set of blinds, toilet wouldn't work properly, and our ceiling light cover eventually fell off, and lights that wouldn't work) maintenance NEVER came to our apartment to fix these things.after moving out we were charged a huge fee for the missing blinds (that never came with the apartment & I have video proof) and $200 for "touch up paint" we did not hang anything on our walls or mess with them. Everything was in good condition when we left I have before and after proof. This place sucks they took our deposit and made us pay and extra $200 on top of that. Don’t recommend

If I give the 0 stars I would. This is the absolute worst management I’ve ever come across. They don’t communicate at all and expect to never get a clear answer. Wish I would’ve read the reviews before dropping all my money.
UPDATE: I moved in and almost everything was broken. SAVE YOUR MONEY!

Not to mention they commented saying that they wanted to resolve issues yet still provide horrible customer service even after I left a review.

Sorry, but there's a $50 charge to learn why I give them only one star.
While the apartments are nice themselves, and the complex a nice little island of family-safeness within basically an industrial zone, I cannot really say anything else nice.

My adult kids rented here. If rent isn't paid by the 4th (not the 5th like anywhere else, but the 4th) you are automatically charged $125 for a late fee. Sometimes they don't charge the late fee until after you've paid the rent, due to their horrible online bill payment system. Want a washer and dryer to rent? They'll give you the cheapest ones possible for only $50/month (you'd own them outright if you stayed through your lease term, might as well buy them). Want an air conditioner? They need to install that for $75. Want something else? They need to charge you for that. Leave your xmas lights up for too long? They'll charge you for that too.

Bottom line is that the nice apartments and nice staff in the office aren't what this place is about; they are about making money for their corporate owners at the expense of the folks who can barely afford to live here.

Do you have kids? Well, when they turn 18, they HAVE to move out so they don't live there so that you can add them to your lease if you want them to keep living with you. I am terribly sorry that my kids and everyone else who deals with the management has chosen to live in the "fascist estates" of Brentwood.

Need something? There's a charge for that. Do you REALLY strive for great customer service, Brentwood? Try actually being RESPONSIVE to your residents instead of hassling them and threatening them about every little thing they might want/need. Stop being so defensive and make some changes to your policies instead of all the canned responses to reviews similar to mine.

This place is a disaster and very poorly managed. They are rude to clients they could care less about legitimate concerns. The corporate office of the management company is impossible to reach. Don't waste time or money here.

This place is an absolute SCAM!

I rented here with my wife the past year and I can honestly say this was one of the worst renting experiences I have had. The parking in the complex is absolutely horrendous to the point that people park across curbs and fire lanes so that they can find a spot. The parking in garages is not enforced at all so people do whatever they want, which makes having guests over next to impossible. There is a group of kids that basically runs about the complex making messes everywhere and are constantly screaming and ringing people's doorbells at all hours of the day and night. The complex's management all but abandoned us when there was a power outage for 38 hours and we couldn't get into the garages, without the managers key, so we were stranded with no help until way after the snow had been cleared. They also did not shovel or salt the sidewalks during the storm so myself and some neighbors took it upon ourselves to clean them for our elderly neighbors. The manager herself was extremely rude and short with me with every transaction I had with her to the point that I would avoid making visits to the office at all cost. Also be very careful to read the fine print on the lease, sure they say they don't charge water for the unit, but they charge it across the complex still as well as other fees. By the time rent was due we would see anywhere from $100-$200 extra in fees for water, garbage, etc. Finally when it was time to move out we were charged a ridiculous amount of money for cleaning and carpet cleaning. If we had left it a mess I would understand, but we moved out 2 weeks early just to have plenty of time to clean and yet they still charged us over $300 and I was told that we had left crumbs in the cabinets and that the dishwasher was dirty. Also they will charge for carpet cleaning regardless of it being only normal wear and tear. Again, this place is a scam and not worth your time, especially since we looked around the area and found that Brentwood is by far overpriced for what you are getting.

May this information be beneficial to any renters that think Brentwood is a good idea.

I began renting in March 2017. I loved how spacious and roomy the apartments were. Price wise was only a little more than other places around with far more room. Now its through the roof to rent there and its in one of the hugest polluted areas. Two bedroom two bath. No garage ($50 off rent because of that, only four apartments have no garage). Didn't go late at night and find out Parking was terrible. For two YEARS the entire residency for us being night people we had to fight parking and the office refused to give an assigned spot. Within a week of moving in after inspections found majority of the Electrical sockets had one plugin not working. A year after moving in our fire alarms repeatedly even after maintenance came in and replaced them went off. They even had electrician come in and check them still went off. Neighbors had the same issue. There is at least one Staff member from start to end that treated us with a callous contempt. Rest of staff was polite outside of her. They even kept her over our favorite when changing owners/residential companies this was disturbing to us that they did. We began avoiding the office and dealing with them because of her. I was a primary renter for the entire time of our lease my original roommate and I paid the deposit. Their policy apparently states that regardless of who paid the deposit that at end of lease when we moved out ALL of us (including the non primary leasers) had their name on the deposit check. Refused to change this. When dealing with roommate situations and non families why would you do this? I even said I could prove they didn't pay it via my bank, refused to send a new check. This isn't a law either its apparently Ave 5's policy. They in December walk threw had been notified of the garbage disposal being broken not working. NEVER sent any one to fix it even though they said they would. I didn't care as I hate strangers being in my house and we didn't need it. But over all their service was terrible. REFUSED personal parking spot for 2 years even though their parking situation is ATROCIOUS and we didn't get a garage. When I say Atrocious I mean people park on the fire lanes, side walks in front of trees and in Handicap parking without a sticker or validation via license plate. Horrible. Over all HAPPY to be gone. Do your Due diligence on your walk threws.oh and don't bother cleaning the place as regardless if you did they'll charge you $300 cleaning fee and a $50 outside cleaning fee REGARDLESS.they getting paid $50 an hour? Because there was MAYBE 6 hours of work to be done (being generous for nitty gritty as we cleaned majority of it before leaving). Make sure on your walk threw (before move in) you NOTE everything every little detail, take something to check the plugis and double check the fire alarms. You get migraines don't bother living there.you'll hear your neighbors alarms going off day and night if not your own. Renter BEWARE. I waited to write a review, the entire time I lived there I was asked over and over to write a review. I chose to wait so I could write the truth without worrying about backlash from the office folk. There are a few good ones there but over all not worth it. Again make sure you do your research on the place. The apartment across from mine in two years had like 4 renters. 4! There is a reason people leave constantly.

Update in response:
Primary resident should get the deposit back not secondaries. Two for anyone reading that shady response I already knew I would get charged for the items left. I told them about it and GOT CHARGED SEPARATELY FOR those items than the CLEANING FEE. $200 was charged for that. So saying that was part of the CLEANING fee is a bold face lie. This is what you're dealing with with this company. Also as for the parking, the fact that we OFFERED to pay to have an assigned spot like everyone else you still refused. We had one car between all of us in our apartment. You told my roommate to use DMV parking, thats a FINE! Shady! BEWARE!

I am only giving this a one star because I am unable to post with no stars! They are the worst management I have ever come across. When we were living there I asked them to put in a screen door that was missing when we moved in and they told me they would come the next day, I had to call back 2 days later to see what happened they stated they would get back to us and never did. We ended up buying a fan so we could have cold breeze in the hot summer. Then about 5 months later our oven started shooting sparks, my boyfriend had to unplug it because we did not want a fire. When I called them to have them (10 minutes before they closed) come take a look they told me it was not an emergency and that I could wait until the next day for them to come look at it. When we finally got out of our lease they sent us a letter stating that we would get a little over $400 back on our deposit and when we received the check it was a little over $100. They don't keep their word and they are horrible to deal with! DO NOT LIVE HERE!

I would also like to add that they AT LEAST once a month send an email out about how water is down in different complexes and they promise It will be back on in an hour but they don't come back on until someone calls to complain. My sister was living with us and her shower was leaking, she called and they stated it was not important enough to take a look because there was two bathrooms.she works late while we are sleeping and she could not use ours. They stated they would be right out and called her an hour later and told her they cannot fix it. She told them they needed to and they said they would be there in 30 minutes and did not come for another 2 hours.

I only give this place a one star because I can't go any lower. When the new management, Avenue 5 took over, everything became worse. The rent is way too high for what they offer. You can't pay rent by check. You have to pay online, and there is a convenience fee. The parking sucks. Management sucks. If you have any maintenance request, they typically take forever to respond. There was 3 times that their online payment was down and didn't get back up and working until after the due date for rent, and we were charged a late fee. We had to keep our cats inside and our dogs could not go in the basketball area. You will typically get a new email every week with a new rule and reminders of what is/is not allowed.

ROBBERS! We make $140k household income. We rented here for a few months in between selling and buying a house. We didn't do any damage except minimal carpet wear. Only 50% is carpeted with budget brown carpet. When we moved they nickel and dimed us for MORE than the $1600 deposit! CROOKS. $1200 was carpet!? We were there a few months and to get home depot to put brand new carpet would have cost less than half that for 2 bedrooms and a tiny living room. $100 in paint? Absolutely nothing was wrong with the paint versus when we first moved it. Misc other cleaning charges? The worst part was when we told them we were moving in 2 months they said we had to have THREE inspections! ONCE immediately when they were notified, second before we moved and last after we moved. That was extremely invasive and untrusting. We bought a $550,000 house and thank God we are out because my wife and my 2 year old daughter and I were treated like low life scum and taken advantage of. Beware, new owners, new rules. Bad buisness! Ask neighbors first before choosing Brentwood estates. They will tell you how bad the new management is.