Budget Car Rental, Portland OR

Received an unwarranted miscellaneous charge post rental with zero explanation to the matter

Totally dissatisfied with the service and vehicle we received. We paid for a Full Size Vehicle and requested a Toyota Rav because of back issues and were given an Elantra Hyundai which was so uncomfortable! We were told there was not a Toyota Rav available which was untrue as the blonde lady behind us in the lineup drove away in one. I do not recommend this Budget Car Rental Company. Poor Customer Service and overpaid. Had to purchase a $60 Back Support. We have had a Toyota Rav and knew it was very comfortable and requested one for this reason.

Air conditioner did not work.
Windshield wiper fluid was empty.
Nearest location for vehicle exchange was 100 miles away when we discovered this. Apparently in Oregon they only have Portland locations.

My experience at the Downtown Portland location was excellent! Hoda (I hope I'm spelling that correctly) was so friendly and sweet. The service we received from pickup to drop off was efficient, professional, and pleasant!

MASSIVE overcharges, drop off time changed without telling me, space cadet staff. Absolute horrible experience. Avoid.

The car that was given to us was so dirty we had to go to the store and spend our own money on items to clean it. Employees at the downtown location don’t care and are not helpful. Would never recommend Budget to anyone. The enterprise downtown was pricier but probably better service. Our trip was amazing but all we said for 4 days was I can’t wait to get rid of this car it’s so gross.

Here is a warning that should not need to be said. If you create a reservation, and go to pickup your vehicle from said reservation. The agents with the poorest customer service will decide to create a brand new reservation for a much more expensive car, without warning you. If you are like me, you expect a higher price due to an authorization charge at pickup. This has not been the case for me after using budget 3 separate times. I have had to call the customer service line and receive a refund after waiting for the charge to lower, which it does not.

Don’t rent from Budget or Avis. You will immediately and retroactively regret it.

If you need help with the vehicle while you’re renting it, don’t count on it. If you’re actually able to get a hold of someone they will very likely be entirely unhelpful.

When I first returned the vehicle (with a full tank of gas) they tried to charge me an extra $20 the next day when I got my emailed receipt.

I then received a letter more than three months after returning the vehicle that I rented, stating that there was “ERO GLASS-CALIBRATION damage” and that they would be charging my card $255.00. I don’t even know where to begin with how incredibly unethical this company is.

If you want to avoid the multiple headaches that come with renting a car through Budget/Avis, rent from Enterprise. I have zero affiliation with Enterprise, but rented from them recently and once in the past and it is astounding how much significantly better they are than Budget/Avis in every single way. It might be a little bit more expensive, but trust me, it’s worth it.

The downtown office had no cars, 15 people waiting, the guy just sitting behind the desk doing nothing. Everyone said they would help clean the cars. Finally another guy came and they both went to clean cars. Usually Budget is great but the downtown location not so much. Won't ever rent from here again. I will rent from the airport instead.

The price was affordable, staff was nice.but the car was dirty (covered with bird pooh) and I had to drive it out of a tight parking lot (as well as return it back to the 10th floor.)

Excellent service by the young man behind the counter! Friendly staff at both pick-up and drop-off. There was a line first thing Sunday morning, but they moved through it expeditiously. Vehicle was easy to find and to return in the attached garage. Vehicle was pristine!

The employee Mahad deserves a promotion for how great he was with us. He went above and beyond to make us feel welcome and sort a great car for our long drive to San Francisco. Can't recommend enough.

It's an OK place, though they do not have system for Avis Preferred members. Have to fill out all the paperwork and then go to the 10th floor of the parking garage to get your car, and then spiral all the way down to check out.

No cars available for shout 8 of us. Crisis for many. I finally got one after an hour wait even with a prepaid reservation

I made a reservation for an SUV to be picked up at 10 a.m. After having to wait 30min for my car to be prepared what I received was a very dirty car compact sedan that was completely empty of fuel and washer fluid.

When we arrived to pick up our rental, we found a dirty car inside and out and with a very low tire. When we expressed our concerns about this, the agent told us they didn't have a car wash at that site. He told us that he could fill the tire for us (this is not helpful if there is a slow leak). He seemed annoyed that we were asking him to do this. He noted that they had no other cars for us, so we essentially had no options so we let him fill the tire and left. As we drove the first 8-10 miles, the tire pressure monitoring system indicated that the tire pressure was slowly decreasing. As such, we elected to drive to the airport location to see if they would exchange the car. Our experiences were night and day-the airport staff were pleasant and helpful. It is absolutely abysmal that the staff would send us away with a vehicle that is clearly dirty and unsafe.