Burger King, Redmond OR

The last of what was 3 locations in bend. Now, with the one one on 3rd street. It feels like a blockbuster of a situation. I hope it does not become a pilot butte event. But at least the other locations are now coffee shops. I miss having more locations for the burger I prefer.

Horrible! Everywhere from the customer service to the cleanliness of the restaurant. It took over 25 minutes to finally receive our order, which was missing our son's cheeseburger, and the best part of it all was that we got to sit and watch the employee literally "lean" on the window as well as turning his back to us and "lean" on the machines, all while walking through food on the floor! Needless to say, we threw our food out and won't be returning!

Love to get breakfast sandwiches on my way to work. I always get friendly service, even at 6 a.m.

Wow! Absolutely gross!
Floor looks horrible and employees just chilling on their phones hahaha…. Yup we threw away our order and will never go back!

To the customers of Burger King
Hello wonderful people I am Tristan Maxwell and i wanted to say it is a joy working for this company.and right now we are slow right now due to being super short staff.please do not say that this is an excuse because it is not yes we are working on trying to get out drive times down and trying to get our staff the proper training they need. We are trying to get new staff but as other places may say it is hard to find employees.

The staff here are friendly, the food is fresh and up to Burger King standards.

They are open until roughly midnight, depending on the crew. I eat at this location about every week, always after 9: 00pm because of my work schedule.

Each time I eat here, I ask for an Oreo Shake. Each and every time, with only one exception, I’m told they don’t have ice cream. The reason I am being refused an Oreo Shake you may ask? Simply because they already cleaned the machine and don’t want to make it.

It could be understood that it’s a complicated machine to clean or that it’s just a nuisance. However, this action and behavior, especially at 9: 00pm is providing the anthesis of customer service. It’s also taking away from the profits of the business, therefore taking money away from the person or people who hired you. Not to mention the job you willingly applied for is in customer service and part of that job and service is to provide the products on the menu.

I could understand if at 11: 45pm it was unavailable, but 9: 00pm is unacceptable and indicative of massive complacency.

The bottom line is, this single issue is the difference between a 2 and 5 star rating. I have no other issues with the staff, food, quality, service or otherwise. I’d simply just like an Oreo Shake.

Hello as a current burger king employe. We are trying to keep the cleaning up to par and we are really trying our best at getting drive times down.and I wanted to apologize but we have been short staff for a while a lot of the time it is 1 person in the kitchen making the orders,

As a current employee at burger King. It is kind of a good place we are short staff and I would like to apologize to any condolences or issues in the past.

Hidden fees, menu says 9.99 but suddenly meals 12.98.
Large is. 99cents should be 10.99 recipe shows being charge 1.30 for frys and drink.
Which isn't. 99 cents for upgrade, pretty sure they charge for cheese but don't say they do, recipe also does t say

Sign said 5.00 when I went to order they told me it would be 6.00. Management refuse to honor the price on the reader board. Then they refused to give me the corporate phone number. Found the corporate number online and they said they would call me back. It has been over a week and still no call. Terrible customer service by the store and corporate.

I door dash and I will never accept an order from them again. They are painfully slow at their job. The inside of the building is disgusting, I'm not sure if they have ever cleaned in there.

Absolutely the dirtiest restaurant my wife and I have been too. Cannot recommend. Whoppers we’re cold fries cold. Service? Young kid on register didn’t have a clue what he was doing. No training here

Well I'm sad to say that first photo is a chicken nugget and that other photo is a rodeo burger, good luck on that. Do not eat here.

A plain hamburger = A hamburger with no condiments. (Pickles, ketchup, mustard)

A plain cheeseburger = a cheeseburger with no condiments.

Cheese is still part of a plain Cheeseburger as it is inferred with the name. If I wanted a cheeseburger with no cheese I would order a hamburger.

It has never been different. Ever.

Why does it take over 40 minutes to get through the drive thru? Witnessed an employee handing her phone to a customer and passing it back and forth for at least 25 minutes… this is awful business. Wish I could give a negative star.