C & R Management Group / CRMG Corporate

I would give them less starts if I could. If you are about to rent from an apartment complex managed by C&R Real Estate BE WARNED!

They are the worst!

Slow on repairs and up keep of the buildings they are in charge of.

Getting them on the phone is almost impossible when you need something from them.

They will use your move out as a way to extract as much money as they can from you.

If you have a problem with them in any way and try to rent from another company they will just refuse to send any info to the place you are trying to rent from.

This is a horrible company.

STAY AWAY.

Im hugely disappointed in this company. The first rental i had was in independence oregon. Fantastic leasing agents great place to live. However both the complex on 201st in hillsboro or and the west end district huge disappointment and will never recommend or go back to. The first complex in Hillsborough, we rented the apartment we came up here to check it out before to get the keys and everything we walked through the apartment it was filthy. The carpets were dirty and stained. They had been in there for five years, the appliance, and everything was greasy and sticky, and the apartment was not very well up-to-date. The management didn’t seem to care clearly, they didn’t check the apartment before they did this, so we declined the apartment and they didn’t want to switch out another apartment nothing so we decided not to take it the second complex West End these people do not know what they’re doing they could not keep their paperwork together. They were constantly asking for documents over and over when we first moved in, they would not take care of noise situation’s that were above and beyond the normal noises there was somebody who went to them on multiple occasions, wanting to get away from the building because they were in a domestic violence situation and needed out, but they refused. They wanted her to pay all this money to transfer to reapply the whole 9 yards instead of helping somebody that was in a situation they needed to get out of. This is not OK. This is unprofessional let alone you know no empathy know nothing never ever go to these places.

Thieves and liars.
Signed a contract to live at Sunridge Terrace apartments. At move out the carpet was about 5 months OVER the 'remaining useful life' which indicates they will need to be removed and changed. At move out, I was charged for carpet cleaning ($170) and unit cleaning ($195, we cleaned about 95% of the unit. Painted, vacuumed, swept, wiped.) and then was told the carpet didn't need to be changed.
HMMMM. Gross if you ask me. 7+ years going on with the same carpets.

Update 9/1
Updating this review as my issue has been resolved. I'd like to thank Ana, who took care of this for me. C&R needs to hire more agents or pay agents like Ana 3x the salary they're getting.

Had some issues with the charges after the moveout process, but after a lot of back and fourth, we were able to get them resolved.

Like everyone else said - non-responsive as hell, inadequate services to begin with, and poor management. I lived in Kelli Ann apartments and the most recent change in management apparently caused tons of miscommunication and balls dropped all over the place on their part- including failure to return my deposit. Again, because of THEIR failure to properly exchange management. All around horrible company to have to work with/live under. I'll definitely be reporting them to the BBB as well.

They rented an apartment from under me after I set a move-in date of August 6th, paid an execution agreement, and provided proof of doing so. This is after being accepted and talking with the property manager.

This company claims it was a "glitch".

Here is their only response so far:

"Good afternoon, Patrick,
We apologize but there was a glitch in our system. Your application was canceled showing you had decided to move onto another apartment community. At the time your application was canceled another application was processed and completed. Unfortunately, we do not have another unit available at this time so we will be refunding your execution deposit. You are welcome to keep an eye out on our website for future availability. Thank you for your interest in Velo Apartments. "

This is after I've planned, paid and organized everything that is required for moving into a property.

I have a receipt from their online tenant portal, showing that I paid a deposit of $518 three days after speaking with the property manager.

Sketchy company that makes excuses for keeping your whole deposit. Everyone that had "helped" was unhelpful and unprofessional. I just want my money back.

Will attempt to charge for normal wear and tear, despite Oregon's law against it. Don't let them! Poor communication skills and all they want is your money.

Horrible to deal with. Contact us on website, e-mail, phone calls will not result in a response. They were past the legal limit to return security deposits and statements required by ORS 90.300.

I had to try random extensions to get a human to get an answer. The answer they provided was they were behind. Prepare to take them to court as other have stated.

Super frustrated with one of their apartments, Greenbriar Village. They dont answer the phone and don't respond to calls and emails. Major safety concerns and violations all over the property.

Just wanted to post this for anyone who can never get through to C&R I know they are constantly claiming they never receive emails or that they always check & respond to the info@ email but It’s BS.
Enjoy!

I have had a current situation with an upstairs neighbor constantly violating the noise level in our lease agreement. We have plenty of documentation, recordings, and decibel readings. The Apartment manager has assured us that she has done everything in her power to help but it is on C & R Management group to do something at this point. I have reached out and left 3 voicemails over the last 3 days and not heard anything back. I am currently paying $1700 dollars for an apartment that I cannot live in without constant banging above my head or harassments from my neighbor. To be clear the apartment manager and her team have done the most amazing job at trying to help and this score is not due to the lack of their assistance but due to the inability for this company to protect its renters and resolve problems. Please reach out to me asap.listen to my voicemails you have my number.

Have avoided fixing an issue in our apartment for over two months. Every time I need something from them around managing my lease, it takes weeks to get the help I need. It is impossible to communicate with them and they appear to be understaffed.

Charged me $100 for a refrigerator door that I didn’t even get myself when I moved in because the manager quit. They left me with no manager or way to get my hot water leak fixed for 9 months And electric bill was through the roof. Now they took my deposit and charging me extra. New manager is a snake & I can’t get a hold of anyone else in the company. Losers! Don’t rent from them

They refused to participate in the Oregon Landlord Compensation program that would have allowed many tenants to stay in their home. Don't support this greedy corporation.