Cascade Eye Center, The Dalles OR

They messed up my first set of glasses, then charged me a fee for their mistake. Didn’t help fit the frames in the proper manor and had to reorder the frames. So because I can’t see without glasses and when I called and complained, whoever was in charge that day, she pretty much said tough luck. I will never go there again after the rude treatment.

-Good Service -Good Eye People -Didn't bankrupt me
Dog shook and something hit my eye at rocket speed late on Sunday. It was still stuck the next morning and was able to see the doctor shortly after opening. A delicate examination proved my eye was clear. I was skeptical, but lo and behold- the pain and blurriness vanished after a couple days of prescription ointment and sunglasses. Excellent service without "gouging" prices in moments of agony. Maybe the most terrifying superheroes I've ever met.

Thank you for fitting me in and assisting me with an unexpected eye infection. Quick, painless, and I was listened to. Very nice bedside manner from the doctor and nurse. I want to note that the receptionists really took care of me above and beyond by listening to me in when I was in pain, checking all my insurance for me and clarifying when vision and medical would be billed for different services, and just being gems. I wish all medical offices were run this way.

I can see why this place is recommended by my primary care provider.

They weren’t taking new patients when I first moved here and I am so thankful they are now. Get in here while you can.

I won't tell you the details of how awful the service is. You wouldn't believe it. I still don't believe it. And even more it is not my first time to get unbelievable horrible service here. I gave them a second chance thinking it was just a bad day.
Honestly you would not believe how bad the service is

Dr. Polk and the staff have been wonderful. Receptionists are friendly and helpful.

All the staff was very friendly, informative and helpful. Had a great experience at both of my appointments. Will definitely return when the time comes for my next eye exam.