Central Auto, Klamath Falls OR

I took my family member in to get an ignition interlock device installed while the installation happened the mechanic broke a part inside the truck without even owning up to his mistake or even notifying us. When we noticed, we let them know then they fixed it. Later, we decided to uninstall the ignition interlock device due to installation being incorrect from the beginning. It was locking constantly and having him blow the the entire way which was a 1 hour and 20 minute drive. Just imagine what a pain that was? The mechanic knew it was not installed correctly since he stated so. When we picked up the truck we were driving and noticed the stereo was not working, some wires had been cut off and other wires were just dangling. We called the shop and the mechanic stated to take the truck right back, which we did. When we arrived there, we asked if they were going to fix the cut wires going to the stereo that was not working, and fix the dangling wires. They stated that was another issue that took time to fix. The upper and lower steering column was not assembled back to its original state. The lower middle knee panel under steering wheel dash trim was broken. The mechanic stated that was already like that. The broken pieces where on the mat, they should have at least tossed the pieces and not left the evidence there. They should have notes on file of all the times that we called with issues as well as Lifesaver. If we had know that they were not going to do anything about it, we wouldn't have bothered to go with this shop. I had to at least put 1 star to post this. I am honestly giving 0/5 stars as I believe if you take the responsibility to accept a job then fix it right from the beginning, and own up to your mistakes, as it does not make sense to lose customers due to this. I will never recommend this place to any friends or family, and they just lost a customer as well.

David and his wife are extremely nice and very helpful. Anytime I have an issue with a vehicle they get me in pretty fast. The work is always quality and the prices are fair. I would highly recommend.

David was fantastic. I was driving from out of town, when my car broke down on a Saturday, 20 miles away, and he was so helpful. He was the only one open on Saturday and thank goodness he was. He stayed open longer for me to get it towed to him. He was able to diagnose my problem and even gave me a ride to get a rental car until the part comes in for mine. He and his guys were so nice and truly helped me out. There's very few that would do what he did for me. Thank you David. I recommend them 100%.

Exception service and customer service. Took care of my issue (injector connector) after a long drive from eagle lake. Made to my first camping spot only a few hours late.
5 stars

My car was leaking fluid during my road trip from San Francisco to Crater Lake in southern Oregon. It could have been nothing, but it could have been something! This was on the Saturday over Labor Day weekend, and a lot of auto shops were closed. I called the folks at Central Auto and they said they would take a look right away. Within 15 minutes they figured out the problem (or lack thereof) and sent me on my way with a restored piece of mind. Thanks, Central Auto!

Central Auto went above and beyond to ensure that our car was running smoothly after it broke down on the side of the road during our 15 hour road trip. They not only squeezed us in on a Saturday to repair the car, but connected us to all the services and accommodations that we needed. In a highly stressful time, we felt fortunate to work with a family auto shop that had our best interests at heart. Thank you again, you made our day!

Showed up to the shop and was greeted instantly. David was very helpful and went out of his way to even call for further help due to my car having a key issue. Allowed us to stay in his lot until our issues were solved. If you have any car troubles these are your people!

Excellent service. The drivers door window on my Ford pickup had quit working. Called one day and they got me in the next. Work was finished in 3 days; cost was reasonable in todays market. I expect to be a repeat customer. Friendly and courteous