Chen's Chinese Restaurant, Hermiston OR

Excellent customer service.speedy food to the table!
I appreciate the super clean dining room and moderate prices considering the economy.

We went in at 9: 40 on a Saturday night thinking they closed at 10: 30 because that’s what the website says. We walk in and we’re very rudely greeted by the waitress saying they close in 20 minutes, we let her know google says 10: 30 or we wouldn’t even be there. I probably counted 5 loud scoffs across the restaurant from her and she kept complaining about wanting to go home. When she came to take our order we were never offered drinks and felt super rushed to order. Get our food which was very good btw. My friend asked for something to drink 5 minutes into eating, when she asked what he wanted and he said “water” she rolled her eyes, scoffed, and walked away. Definitely never eating in this restaurant again

Our drinks were never refilled even though they were empty. Had to ask for our check and then wait to cash out, even though we walked up to the counter. If they were busy I would of understood but we were the only people in there.

Take out. I paid ahead (when calling to place the order). They later charged my card an additional $25 or something like that because they said they undercharged me. Ran my card # again w out telling me. Food was good though.

My mom ordered at the restaurant, waited 25 minutes inside to get the order, she failed to check if it was hot before leaving, as it has never been a problem before. When she arrived home some 3 minutes later and opened the box the food was cold. I called to speak to the owner, he stated they are not a buffet, and cook food upon ordering. If that was the case her food should have been still at least warm when she got home. He refused to remedy the situation but offered for me to order to pay for another meal. He said he wasn't giving me anything free. I just wanted to fix the problem. Needless to say we are NEVER coming here again. Customers beware. I give ZERO stars for rude customer service also the waitress answering the phone was extremely rude. Have to put one but deserves ZERO.

I only ordered hot and sour as a test. It was excellent, good balance and heat from pepper

Second time trying this place since new people managing or owning. Both times ordered over the phone and both times the orders were all messed up or missing items. Original flavors all missing and had to add spices once home with the food. Then paid with debit card and was charged $60.for a $42.00 order.

Found a hair in my noodles the utensils were dirty when I told the waiter the owner came out with aggression.