Clive Coffee, Portland OR

Purchased a Profitec Pro 300 last year and it's been great. However, It recently developed and issue with shutting off randomly, but Clive's support has been phenomenal and we able to diagnose and replace the parts without needing to send the machine back for repair. The parts were shipped quickly and the instructions were very clear and easy to follow. Fantastic experience.

Knowledgeable, caring, responsive and all around great business. Paul and the crew at Clive Coffee are top notch.

Nothing but good things to say about Clive. I purchased an espresso machine and grinder from them years ago and had a great experience. Their customer service is top notch, shipping is quick, great return policy, offer a trade-in program and rewards, etc.

The company lacks accountability and integrity. We spent $500 on a Ratio 8 and it stopped working 2 months after the purchase. The manufacturer repaired it and it has broke again. The product was not refurbished correctly. It has broken 2 times in less then 6 months. We reached out to Clive Coffee but they have not offered to refund or replace to product.

Blew a fuse 2 times in less then 6 months
I purchased the Ratio 8 coffee machine in Feb 2023. The good thing about this product is that it makes delicious coffee. The bad is that it stopped working two months after I received it. I was able to send the machine to the company for repair and it turned out that an internal fuse blew and it was replaced. It took four weeks to get the machine back. It has been another two months since I got the machine back and the same issue has happened again. This time I asked for a refund because this is not a quality product but the company is not offering to take it back and return our money.

I want to invest in quality products and am willing to spend $500 plus but it needs to work longer than 2 months at a time.

Why don't you answer your phone? Ridiculous customer service. Call Clive phone number and you get a recording saying that "you are not allowed to call this number". Are you kidding? I have a $3k espresso machine purchased from Clive and need tech support.

I have now bought 2 espresso machines, 3 grinders and numerous accessories from Clive. They have fantastic customer service and are an all-round fantastic team of coffee professionals. I highly recommend them for your coffee gear needs!

Clive has exceptional customer service and went the extra mile to gain my business versus a competitor. It was always easy to get someone on the phone or answer an email, which wasn't the case with their competitor. Hannah and Nathan were great in answering my questions and finding the right machine for our home. They weren't at all "sales-y" and I definitely recommend Clive to anyone looking to "up their coffee game" at home.

Great customer service. Take the time to educate and show you all the machines and accessories.

Clive is incredible. Unmatched customer service and fantastic products. What more could you ask for?

I bought my machine and grinder along with some fun accessories from here and was blown away at the care I received during the whole process from purchasing to setting it all up.

Thank you Clive Coffee for being there! I just read your article on Brew Ratios, Basket Sizes, and the Confusion over a "Double Shot" and then pulled two "perfect" shots on my R58. Using your ratio method of thinking over shot numbers is a game changer.

I've now had 2 interactions with their team-Hanna & Amanda. It's truly a breath of fresh air to talk to people that truly care about the products they're selling. Both were beyond friendly and informative. They have gained a lifelong customer.

We came by from out of town to look at two specific models of espresso machines, but when we got there, the Portland showroom happened to be closed. Nathan opened the door anyway, and after hearing we weren’t from the area, he welcomed us inside. He was knowledgeable, friendly, and took the time to talk us through our options and demo a machine. No high-pressure sales pitch and no rushing us, even though Nathan had other obligations. We walked away with a beautiful ECM machine and a great deal. We really appreciate you going the extra mile for us!

I purchased an espresso maker from Clive Coffee, and I must say, it has been an absolute delight. From the exceptional product quality to the outstanding customer service, my experience with Clive Coffee has been nothing short of phenomenal.

First and foremost, the espresso maker I bought has exceeded all my expectations. The craftsmanship and attention to detail are evident from the moment you lay eyes on it. Not only does it look sleek and stylish in my kitchen, but its performance is truly outstanding. The espresso shots it produces are consistently rich, flavorful, and perfectly balanced. I am truly impressed by the quality and precision of this machine, and it has become the centerpiece of my coffee routine.

What sets Clive Coffee apart from other retailers is their commitment to delivering value to their customers. The espresso maker I purchased was competitively priced, and I felt like I got exceptional value for my money. Clive Coffee curates a selection of high-quality products, ensuring that customers receive the best possible experience. The attention to detail and dedication to sourcing top-of-the-line equipment is evident in every aspect of their business.

Moreover, I cannot praise Clive Coffee's customer service enough. From the moment I placed my order, the team at Clive Coffee was incredibly helpful and responsive. They provided me with detailed information about the product, answered all my questions, and ensured a seamless purchasing process. Any concerns or queries I had were addressed promptly and courteously. Their commitment to customer satisfaction is truly commendable.

Clive Coffee has won me over not only with their excellent products but also with their exceptional customer-centric approach. They go above and beyond to make sure their customers are happy and satisfied. It is refreshing to see a company that genuinely cares about their clientele and strives to provide the best experience possible.

I wholeheartedly recommend Clive Coffee to anyone in search of an exceptional espresso maker and a remarkable shopping experience. Their commitment to quality, value, and customer service is unparalleled. I am a thoroughly satisfied customer and will undoubtedly turn to Clive Coffee for all my future coffee-related needs.

I had purchased an espresso machine last year (Lucca A53) and later went on to buy a grinder (Eureka Silenzio.) Both were purchased during open box sales and both were shipped with care and in a timely manner. Looking at a year later and both machines have held up well. I appreciate Clive Coffee's dedication to servicing and caring for their machine well that allows us buyers to get a good deal!