Columbia Clinic Urgent Care - Clackamas (Happy Valley), OR

Poorly trained front office staff, narrow terms and conditions, not really interested in helping you get care, just working the job.

Came here a while back untreated severe eczema. The woman doctor saw the rashes and said it was scabies (despite no contact with anyone with scabies.) This was after explaining my history of asthma and allergies (which come hand in hand).

I accepted the diagnosis because she Is the doctor, and covered my body in a prescribed pesticide. After getting worse, I went to the urgent care on 82nd right off of Powell. The doctor there immediately recognized it was eczema and prescribed the correct medicine. The rashes since cleared up. Really amateur mistake that thankfully worked out in the end, and thankfully this wasn't a more serious Illness the doctor messed up on.

I have primary care here and have for a couple years now. I am always treated with respect and kindness. I specifically want to give Sarah a shout-out for making me feel truly cared for this morning after getting my covid results back. She was so kind and helpful and really made my whole day. She also helped me immediately for my asthma since my methods weren't working. I was given a new type of inhaler which she said made all the difference for her when she was sick. She also made me feel like she truly cared when she told me to message the portal to let her know I was okay later. It's people like her who deserve a raise, or at the very least some recognition. Thank you Sarah! And thank you to everyone at this facility doing what they can to help fight the COVID-19 virus. I appreciate you all.

I wouldn’t recommend this place to anyone! When I walked in there are two front desk ladies I stood in front of them for a good min before they acknowledged me and one said hold on and continue to have conversations with the other lady about what they are going to eat. Super unprofessional and very rude staff. I canceled my appointment and never went back.

Very nice people but to not ask the right questions to set up and appointment. They said that would you in person at a time but after arriving changed it to a over the phone even that they already knew about my symptom. If they knew about it before hand and had me change the whole schedule at work around to see them for a phone call is very poor professional service. Good news is they did it all with a smile on there face.

Place is a dump tbh, no compassion, makes you feel little, and that you're a failure. Not sure if shes a doctor or PA but the name is Honey. She's the worst provider Ive ever come across. She has NO buisness being in this line of work.

I don't understand why they offer time slot reservations on their website, just to call and say they don't e even do that time because they're closed then? So take it off the website? And then they offer me an appointment tomorrow instead, if my care is URGENT I'd like it TODAY

They messed up on my results and didn’t call me for FOUR days…. Sent me home with a medication without knowing fully what was wrong. Called to get advice since medication given wasn’t working. Then eventually after 4 days they call stating it’s my fault the swab was invalid due to it tipping over? Then I got a recording of the front office lady stating “Have her come back when I’m gone. I’m not dealing with her”

Do not expect urgency or care from this clinic. I booked a PCR Covid test on a Saturday for 174$, specifically asking if the test can be analyzed within 72 hours, which is required to cross the border into Canada. When I called them Monday morning, they said they'll get back to me after calling the lab. After almost 3 hours they finally called me back, assuring me that the result will come in by end of day. I drive up to the border and wait for the promised results in a parking lot until sunset, before deciding to book a last-minute hotel for the night. The next day (Tuesday), I drive back to the border, hoping for a last minute miracle. After calling several times and passing the 72 hour deadline I was told they will now treat the issue as a "priority". Fast forward, one week later. I now finally crossed the border after testing with Care Medical Group in Bellingham and receiving their results within 48 hours. Meanwhile my "priority" test results from Columbia Clinic are still missing.

This place is amazing, Dr. Kate M Is quite simply the most amazing person I’ve ever encountered in any medical field. She gives you honest and straightforward answers to even the most difficult of questions. They also got me in and out for my Covid shot in about 15 minutes. I don’t know why anyone would go anywhere else if they can go here.

Dr. Denker and this clinic are the best. Very kind and thoughtful Healthcare workers. Dr. Denker is one of the easiest doctors to talk to as well. He always finds time for me and he's a great listener too.

How do you call yourself an urgent care when you turn people away because your precious lunch cannot be disturbed? Very unprofessional and hardly and Urgent Care.
Shame on you people.

Don't go here. Rude front staff. Told you have to have an appointment even though it says no appt needed.

It’s called urgent care but they don’t serve you without an appointment. I was hit bay a big truck and the doctor told me it’s fun. She told me to be in light duty while my work doesn’t offer such a thing. I don’t recommend this places for any service.

We showed up right at opening hour. They claimed they were “very busy”. They don’t accept Kaiser. Good luck.

The people here are amazing and I have only had good experiences coming here. Highly recommend.

If you are sick you should come here! The staff is friendly, knowledgeable, and kind.
The Dr.is cheerful, engaging and listens to me!
I always have a comforting experience here in spite of the fact I'm sick, or I wouldn't be here at all!
A very pleasurable experience.
Thank you!

Very unprofessional, location is closed during listed business hours. No indication on site, website or phone answering that it is closed.

I saw my provider today, Dr. John Denker for my annual check up. All looked good, and once again, I must conclude my Doc is "wacko"! Denker is human and fun, a pleasure to trust with my health. More "Pros" should enjoy a wacko moment daily.
With the light hearted comment said, Denker has been my Doc of choice for 12+ years. I trust him to be informative, knowledgeable and a teacher. The support staff is equally human and excellent at what they do and effective in the care the provide.
Thanks to all.
Jim