Commercial Property Resources, Salem OR

I have NEVER been so disappointed with a company before. First, they would not remove someone off my lease who had not lived there the whole time I did and was paying rent by myself. Second, when I was given my apt key, they said they were going to get new mail boxes, months go by, and I called again and someone else told me I needed to go to the post office to get a key for $40.no thank you! Third, they were rude to me the entire time. When I put in my 30 days, they did not tell me where to drop off my key, so they charged me $130 after waiting DAYS for not telling me what to do after telling me their office was closed. Highly recommend not discussing anything with Lisa Ivie. I have never had any issues with renting until her.

I highly advise anyone not to rent from them. I rented at the Snow and Kerley residences for almost 2 years. The location is great but the walls and floors are way too thin. They are very nice to prospective tenants in order to seal the sale, but once a tenant, they never check in or seem to care. They "remodeled" the place by repainting and removing my blinds and trims without ever putting them in, despite my multiple requests. This was one of many times they were unresponsive and unprofessional. I didn't get a full security deposit back, even though I cleaned it and in the same condition.

There is a major homeless/drug/trash/needles issue behind our building. The management may pick up trash every few months but the tenants are doing it weekly. They have raised our rent 3 times in 3 years for the privledge of cleaning up after homeless people.

Ommercial Property Resources (CPR) bought the complex that I was living in and on one occasion tried to charge me a late fee when I had paid rent before the beginning of the month. Only after getting a little forceful did they remove the fee. CPR attempted to evict me for having late fees on my account even though I was paying the monthly rent amount. I contacted CPR to work out a payment arrangement and I was told that it was too late and that I had to move. Not even 2 hours later I get a call back stating that if I paid off my entire balance that day that I could stay. I did that and continued to rent from CPR. CPR was well aware of any and all repairs that needed to be made to my unit prior to them purchasing the property. 95% of the repairs that were needed were from a previous tenant or are general wear and tear items. I lived at this property for over 5 yrs. Now after voluntarily moving out due to the fact that I lost a job and CPR refused to work with me and demanded that I pay approx $1400 in 1 day from the date I appeared in court. (Which they didnt bother to show up for, they hired an Agent that had nothing to do with their company.) they are trying to charge me approx $2200 for missing items that were never supplied to me in the first place, To clean a carpet that needed to be replaced when I moved in. To clean walls that need to be repainted. To clean window tracts that were already cleaned or for windows that they replaced. For missing drip trays on the stove that were rusted out when I moved in. (The entire stove needs to be replaced due to the fact that the control unit is faulty and it’s an old stove anyway.) CPR also wants me to pay for a filter for the range fan. (Was in perfect working order.) They charged me $300 for a window that was accidentally broken. (They refused to send anyone out to board up the window the night that it happened and forced me to make shift something to keep someone from coming in through and open window. I spent several hours of my time trying to get this taken care of.) when I requested the deadbolt lock to be replaced they didn’t bother to email me to arrange a time to replace it. I then put in another request to have the lock replaced and requested a specific time and date. They again failed to contact me even after being provided an email address that they already had on file and with an updated phone number. The kicker: they don’t have a condition report from when I moved in.

Also: the “FED” is supposed to be deducted from my security deposit. And who do I send an invoice to for my time on temporarily boarding up the window and the stress that cause due to CPR refusing to send someone out the night it was broken.

I have lived in my duplex for almost 5 years. CPR bought the duplex last year, waited a few months, then increased our rent 30% - 300/month. With my first payment I asked for an explanation and received none. With the second payment, I asked for an explanation and received none. With the third payment I asked for an explanation and a very rude woman called me to tell me she DID NOT have to give me an explanation. I said, as a courtesy for a good tenant, it would be nice. She told me I could move, then they could rent my (sub-par) duplex in Stayton for 1500/month instead of 1200. I am shocked a company cares so little about their tenants they just tell them to leave rather than being kind.

Very disappointed in the lack of respect and fair treatment with management. Fine rental company last minute, wouldn't recommend if you have other options.

They just want your application fees. Sheila will tell you they can’t get a hold of your rental history places and that they now need a co signer ($80) then says she can’t get a hold of those ones either. I called the places she claimed were answering and both had no idea what I was talking about and that no one had called for a rental reference request.

We had to move from our previous rental where our landlord was absolutely horrible at responding to maintenance needs. The last straw was when the woman owner of the house did some electrical repairs and there were still problems with the electrical wiring. So We moved to a nice house with CPR as our landlord. WOW! They are so responsive to any maintenance needs. They are definitely a breath of fresh air. The day after we moved in we realized the fridge was not working. So I called to report it and they had Lowe’s deliver a brand new one the next day. About a year later we had a water leak dripping down from our bathtub area to the basement. When they opened up the wall to make a repair to a pipe, one of the head maintenance people came out and saw how bad the bathtub was. It was as if someone had tried to paint the inside of the tub. She had them put in a whole new tub and surround. We love our house! We are so Happy that we can enjoy living in it knowing that if any maintenance needs or repairs come up, that Commercial Property Resources will get the job done fast and efficiently.

In my five years of renting, I have never had a worse experience with a property management company. My aim with this review is not to exaggerate, but to point out the serious customer service and maintenance response flaws I have encountered with CPR: Three months ago, I submitted a maintenance request after I discovered a leak coming for our shower head attachment. 20 days passed, and no response. I resubmitted the request, and a member of your maintenance team came by our house the next day. He assured us that “a little drip is normal” and to follow up if the issue worsened. We noticed that the shower head was beginning to leak again a few days later, and worse than it had before. I resubmitted a maintenance request, and the next day, another member of the maintenance team came by our house and said the leak could be fixed, but that he would “need a special tool”. After examining the bathtub post-visit, I saw that the cover behind the hot-water handle had been detached (see attached photo). After this, I called, emailed, and continued to request maintenance assistance. After two weeks, they finally sent Berry Plumbing (who I highly recommend) to address the issue. The plumbers were in and out in three hours, and left new fixtures and a piece of the tub surround to be reattached by CPR. I updated CPR and schedule a maintenance appointment for the following Saturday… to which they did not show up. When I called the maintenance number, Sandy (the maintenance team supervisor) tried to tell me she scheduled the appointment for the following week, seemed disgruntled that I had called to follow up on a Saturday, and asked that I submit a NEW maintenance request. After three months, CPR has still to address this issue (see attached photo). This is not just bad customer service, but it is negligent and lazy. While I understand that CPR owns many properties through the valley, and their team may be stretched thin, I shudder to think what the rest of our tenancy with CPR will look like.

We have been living above a neighbor from hell for almost a year now. She comes home from work screaming and shouting in anger at every little thing and other days she blasts music that shakes our windows and if you try to ask her to turn it down she goes back to screaming. Many other tenants have reported her numerous times and day after day she is still there. No one has come out to talk to her at all. We feel unsafe constantly at their Stewart St location and recently homeless people were found sleeping in our LOCKED on site laundry room. We are tired of it.

For such a nice management building they have such low maintnence property for rent. At least the complex i rented in

Snotty employees, won't fix anything unless threaten via certified mail, love to take section 8, but will keep deposits for any reason they can manufacture. Their office is filled with expensive art.paid for by Social Security and Disability recipients. Truly the stereo-typical US business, worshiping the dollar and despising their own source of wealth. Unfortunately, their property holding in the area have grown to about 2000 + properties, making them hard to avoid doing business with, particularly if you're a section 8 client. Make sure you do everything by the book with this company, know your landlord tenant law, and don't depend on "goodwill" for anything. Don Sardon aka Jenifer Saroian

I love working for this company. No doubt that they do take care of their rentals if there's a need of maintenance repair promptly.

Decent rentals for the price, but don't expect property management to help you if there is an issue with your unit.

Stay away from this company! They do not care about their renters. Take the full 7 days before doing any maintenance. Do not take complaints seriously, simply say there is nothing they can do.