Commons at Redwood Creek Apartments, Beaverton OR

Staff always friendly, grounds kept up and maintenence is good.
However, I have lived here for about 2 years now. They are more expensive then most, and with the recent rise in crime not worth it. Iv had my truck broken into and there have been cars and other things stolen. They have cameras but say they don't work. I recently fell on hard time and have to move out of state. I could not pay my last month rent with not having a job and relocating. I had a non payment notice by the 10th, eviction notice was printed on the 25th of the same month and was on my door by the first of next month. They would not work with me even though I'm moving out on the specified time and have to get a hotel room to go to court.i a leesdy made plans months ago to leave the 18th and they gave me court and demand I move out the 15th. I have never missed rent before or had problems.

My fiancé and I stopped by to do a tour at the commons at redwoods creek. Marni took us on the tour and she gave us excellent customer service from the time we arrived until the end of the tour. We got a tour of the club house, pool area, and gym. I was impressed with how well the property is kept up. In a nice area, close to shopping. Nice landscaping even with a cute creek that runs through and two waterfalls on each side adding a nice touch when you pull into the property. Lots of trees around too. Feels like a little oasis. The property went through a complete remodel and they did an amazing job on everything. The only reason I am giving this 4 stars is because the units are a little small inside and don't offer patio storage. My fiancé and I just need a bigger place. These would be perfect for someone who doesn't need a lot of space and just needs something simple.

The one bedroom with a loft is spacious. The complex is great about making sure the grounds are clean and free of dog poo. Every agent I have worked with in the office is friendly, helpful and professional. Super quick to respond to any service request and quick to notify residents of any changes that may effect them.

Super seamless application process and move in/out. Really kind people working in the office, and nicely redone units. Maintenance was very on top of things as well. Only somewhat downside for us—parking (it is an apartment complex, so expect a little competition past 5pm on weekdays) Unfortunately, a waitlist for carports nearby but it may not be so bad on the other parts of the complex.

Either way, we have no complaints about The Commons at Redwood Creek! Thank you for a great stay.

One of the best experience of our life's, thank you so much all of you guys Marnie, Erika, Isaias! You were so kind with my and my family this was a great experience.there is an AMAZING place to live, the apartments are so warm and comfortable, this was something that exceeded our expectations! MANY THANKS ALL OF YOU GUYS!

If I could put zero stars I would!
Only have been living here for a month and a half with my wife and 18 month old daughter & it’s been the worse experience. Moving in was stressful they moved our date and time. 1st The cabinets and shelves from closet were not cleaned. 2nd there was some maintenance issues (that should of been done before our move in) but they came by and fixed it 3rd the trash area is always over filled 4thOur downstairs neighbor has been harassing us by calling the cops and complaining literally in the middle of the day. I get my daughter can be a bit loud but again we have to live our life’s and we are at the point where we aren’t comfortable living here. The management calls me about a complaints and I literally have nothing to say because we are truly just living our lives. If the surrounding neighbors were delicate, maybe it wasn’t a good idea to put two young adults and an 18 month old upstairs.

I’m a prospective tenant living in WA, relocating to Beaverton for a job opportunity. Spoke to a leasing agent there, and was told their Maple unit was available!

I submitted my leasing application ($19 + credit check), drove down from Seattle (3 hour drive), and liked the unit! The leasing agent told me that I was approved and to get a cashiers check for first month rent ($1695). I got the cashiers check, then as I was about to show up to finalize and sign, I was told that the move in is actually 12.18 and they were mistaken!

What did I gain from this? I toured a nice apartment that was my first choice.

What did I lose from this? I won’t be able to move in due to their miscommunication, 3 hour drive, 8 gallons of gas, a credit check, and a spoiled Friday night!

Regardless, somebody will be collecting my rent in Beaverton. I’d say it’s foolish to leave money on the table when you have another 6-7 available units losing potential revenue.

I lived here for a year, and I couldn't wait to get out. I will list pros/cons:

Pros:
Food trucks were great!
Work requests were quickly taken care of.
Outside landscaping looks great.

Cons:
The trash compactors were frequently full, and residents would leave their garbage bags laying outside constantly. Same with the recycling.

The windows are terrible! Even though we ran the heater in the colder months, our apartment WOULD NOT STAY WARM!

Residents would park in the walkways next to our apartment. If you rely on using a wheelchair or walker, don't bother living here! My boyfriend and I e-mailed the front office multiple times, letting them know the walkway was blocked by cars. I finally heard back once and they said maintenance would take care of the issue. THIS WAS A LIE. They needed to paint lines in the walkway for everyone to know it was not a parking spot.

When we moved out, they nickel and dimed us everyway they could. They charged us $10 fee for the freezer (it looked clean in the pictures!), and a $25 dollar microwave cleaning fee (again, the microwave looked incredibly clean!). After going back and forth, they did take off the microwave cleaning fee.

Overall, I wouldn't suggest living here unless you're looking for a cheap place to live. Don't count on hearing back from the front office with any issues unless you press them multiple times. Cars would get broken into here too. Garbage piles up because there aren't enough trash compactors, drafty windows, the list goes on.

It appears some people had no problems with this place, but based on my experience, I wouldn't come back here, and I wouldn't recommend this place to anyone either.

I posted a couple weeks ago about the absolutely horrible customer service from Mr. Chan, the property manager for Redwood Creek, but that issue was resolved in a timely manner by the corporate office for Tandem. This review is about the maintenance crew and specifically the maintenance manager, James. James has been absolutely amazing when it comes to helping out with the original problems in our new apartment. He has gone above and beyond our expectations to make sure that the problems we had were taken care of in record time, going out of his way to make sure that our apartment is in basically brand new condition. He runs a tight ship in the maintenance department with a solid group of guys and is the main reason we will be staying at this property. Thank you James for being an outstanding human being and working with us on a human level, not like we are just another tenant who you want out of your hair, we appreciate it!

I lived here for a full year and really didn’t have many problems. I moved in July 2020 and my unit was like brand new. All the appliances looked incredible and everything worked perfectly. I didn’t have to submit ANY work requests upon move in. Because my move in went smoothly, I never really had to deal with anyone at the office or the maintenance team the whole year I was here. The grounds of this complex is beautiful and really well kept. I never got the chance to use any of the amenities due to Covid…I do wish they could’ve altered the rent because of that. The only issue I really had here was parking. There is not enough parking here. I rented a carport, and sometimes I would come home at night to someone else parked in my spot that I paid for. Super frustrating and at the time they didn’t have a tow company I could call and get it handled. That happened probably 10+ times in my year living here. I honestly would’ve renewed my lease if I could, but they wanted to raise my rent about +$120 a month.

The manager of this property, Mr. Chan, is horrible at his job. Customer service is non existent, communication doesn’t happen from Mr. Chan, he doesn’t have answers for any questions asked of him, and he won’t take responsibility for his own or his employees neglect of duty. Don’t expect them to help you with anything. They think apologizes and prayers will solve your problems. When you move in the apartments are not ready as described and you will be charged the same price as if you were moving into a clean and complete apartment. Then when the problems are brought to their attention they will take weeks to repair them, but charge you extra fees if you move out and don’t clean the dishwasher. How does one clean a dishwasher? Not even Mr. Chan knows. Im regretting staying in this complex and would avoid them at all costs. We had no stove for days after moving in and when I brought up that we had to eat out because of this issue, which some people may not have been able to do, he responded with “Your meals are not our issue. ”.

Extremely dissatisfied. We live in the apartments now. They are so disorganized and nonresponsive when it comes to going the extra mile for the residents who live here. I lost a package that was checked into the parcel pending and parcel pending has asked them to physically do an audit of all boxes. I have emailed them multiple times in regards to this. They will not physically audit there system for my package and give me a response. They just look up in the system to see if the package was assigned to my name and call it good. I work in property management so I know there is a way they can select all with the parcel pending boxes through the admin code and for some reason they will just not do it. It's as simple as pressing a button and looking with their eyes to make sure no technically error has happened. I ordered $100 worth of product and I just wanted reassurance it isn't just sitting in one of there lockers but they can't do that. It's extremely frustrating that they won't help me with such a simple thing. Also the gym/pool/ and all amenities have not been open the entire time we have lived here. They don't even offer 1 house hold at a time to be able to rent out an hour. The two things I can speak positive on is the maintenance staff is super on top of things, they get work orders done super fast (there were wasp nests in the parking lot when I moved in and they took care of them right away after reporting being stung by 4 at once on a run lapping the complex) (they removed our closet doors into storage for us while we live here) and the units them self are really spacious for the price, everything is for the most part new. Don't expect any sort of exceeded customer service from their in house leasing office employees by any means. Hope this gives people some insight on what it's like to live at redwood creek. You definitely get what you pay for, and a little less with the customer service.

Update: After writing this review I was emailed that this issue has been looked into. I appreciated the response and the package being missing is not the apartment complex's fault but the customer service I received in regards to helping with the problem seemed to be poor. Also just know you as a resident contact the carrier they say it is parcel pending's issue if your package goes missing because they delivered it there and if you contact parcel pending they say its the carriers liability because they were suppose to deliverer it to the right parcel. So either way I don't get refunded the $100 product by either and my package is just in limbo and I can't win. This entire situation would have been easier to deal with if Redwood Creek would have helped me thoroughly from the start.

UPDATE: 6/3/21 Still would not recommend. They have taken no steps to open the fitness center. They have not opened the pool. I've contacted them a handful of times to get our renewal paper work going cause our lease ends half way through June. They still have not got us the paper work. We have given them everything they need at this point. Including updated renters insurance which is the reason why they delayed us asking last month for our renewal paper work. So just remember if you rent here you will get no use of your amenities, even the out door ones, you will not get communicated with in a timely manner and they will not treat you like you matter individually.

These areas are not existent on the property. This is false advertising. Also I went over to my friends apartment with her and she went to check in with the leasing office and they had a sign that said out for lunch. We checked back in 3 times 2 hours later and no one would ever help her or even seemed to be around. None of the amenities are open. Not even the out door ones. We understand this is a pandemic but even the our door spaces where there could be social distancing they won't open. They won't set up any kind of reservation system to use the gym. Then we went to find this open seating space and it truly is non existent yet they advertise it as an accessible amenity. Please reach out through this review if this space is real because we clearly couldn't find it when we toured the entire complex.

Not responsive at all. The staff has blocked my emails from coming in when asking about work orders. They let packages go missing all the time. They will email me about needing to add charges to my account.

Just moved in and so far we love it. We downsized from a house to a 2 bed apartment, first floor. The move in process was easy, using online payments for rent makes life more simple.

Maintenance staff are extremely responsive and wear masks when in the home. We had a few issues crop up (dishwasher was loud and not cleaning well and needed a heater vent cover replaced) both were done very timely.

The grounds are clean and quiet.

Yes we hear our upstairs neighbor but it’s nothing terrible and to be expected when living in a complex.

Out of all the places my husband and I have lived (apartments) this has to be the best so far.

Highly recommend for price, size, quality and service.

I think this is the best apartment complex I've lived in. The renovation turned out great - I live on the 2nd floor with the vaulted ceilings. The online portal for rent payments is confusing but I'm actually pretty happy here.

Lived here for 4 months and I've had to kill more spiders in those 4 months than in my entire lifetime. Terrible. Not to mention the flying insects I've had the horrible pleasure of dealing with. If you have a phobia of spiders that is as bad as mine, you should reconsider these apartments for this reason solely. It really is that bad.

I've been living here for a full year now, the apartments themselves are nice. When we moved into our unit it was brand new. Pros: Good location, well kept grounds, new units, responsive office staff. Cons: There is a slight draft in the winter (could be from the laundry vents or bathroom vent, couldn't pin-point it), and MOST IMPORTANTLY the ceiling/floor separation between the ground and top units is like PAPER THIN. Heavens help you if a family with a toddler moves in upstairs from you. In an entire year haven't heard any of the surrounding neighbors, but you know what I have heard? Every baby stomp and chair pull. I imagine it wouldn't be so bad if you choose to rent a 2nd floor unit. Just something to consider.

Edit- I watched a groundskeeper (leaf blowing my patio area) knock over one of my plants and then just walk away. He seemed to be unaware that I was literally 5 feet away from him inside.

Great experience so far moving into our apartment. Kayla from the leasing office is fantastic—incredibly responsive, competent and so so helpful with getting us into the layout we wanted. We couldn’t be more satisfied on a customer service front. The apartment itself is exactly what my fiancée and I were looking for and the location is prime.

Overall after living here a year I’ve had a great experience. Staff has been great to work with; maintenance and ground upkeep are very good. I would highly recommend. This year there were very helpful with COVID-19 assistance. I don’t know if they raise the 10% max on rental agreements for renewals. They didn’t this year due to COVID-19; but let’s see what they so with rent increase next year.