Connect the Dots Pediatric Therapy, Eugene OR

Our son goes to speech and OT here and he loves it. When he first started, he only spoke one word and couldn’t make eye contact or interactive play. One year later, he is a completely different child and his vocabulary has expanded immensely. We are so grateful for connect the dots. Jordan and Riley has given our child the tools to help him thrive.

We have been very pleased with the support we’ve gained from Connect the Dots Therapy. Our son has had a speech delay that was leaving him frustrated and unable to communicate and after working with Julie Campbell Kaswell for about 5 months, our son has made great leaps with both his confidence and communication skills.

Thank you so much for your help and your support!

Have had a great experience with Iris (ST) and Leslie (OT) working with my daughter, they’re both very patient and great at engaging her in play. Working with Leslie has helped us overcome a lot of her sensory needs as well as basics like, sharing and working on food soon. Iris is the 3rd ST we’ve had in this center and the one I’ve seen the most progress as well. Very happy with my team and my daughter loves going every week!

I wanted to forget about this place after we stopped going, but 15 months later they’ve brought this upon themselves!

The good: OT Leslie was great. One of the front desk employees was very kind when I had difficulty wrangling my toddler and infant. Easy parking.

Speech was useless (edited to add since I was just sent very late discharge documentation: last therapist Mackenzie was very nice, but wasn’t familiar with AAC, and set-up for speech was very difficult being in their personal office with lots of distracting computers, lots of distractions getting a toddler to the space, etc.) Zero parental involvement during toddler sessions. Knew nothing about AAC. Ableist providers who told us things like hold a desired object near our faces when we spoke so my daughter would make eye contact, or to speak in non-grammatically correct two word sentences my daughter might understand, which certainly doesn’t presume competence. Screwed up our entire treatment plan when they suddenly stopped doing co-treats as soon as we started. Switched staff on us several times without notification.

The ultimate reason we stopped going was I have never experienced such billing incompetence. We spent hours upon hours over months going between them and our insurance, having CTD constantly fix errors after they repeatedly re-billed the same not accepted diagnostic codes creating the biggest mess ever.

Eventually we got everything settled, and moved on to a small practice that magically had zero issues with our claims. I never thought about CTD again…

…Until 13 MONTHS later when I got a phone call out of the blue asking when I was going to pay the rest of my bill. The level of incompetence and gall was off the charts. I asked why I have not heard from them in over a year if I owed money, and they responded “a lot of kiddos had outstanding balances so it just took a while, ” and they didn’t have an authorization to send me bills through the mail? She definitely had my email. I requested the alleged bill in writing, and hours later received the most insane seven page PDF ledger of charges, and acknowledgment that they made an error and I didn’t owe as much as they thought. After a strongly worded email back, they said there was a mistake and I owe nothing.

Anyway, something is off about this place, and it seems predatory to try and collect money this way. After reaching out to a few parents I knew whose children used to go here, I found others with the same experience. Many pediatricians refer here as the default, large practice option. But parents of autistic children should be cautious since their website has links to several ABA resources, which isn’t neurodiversity affirming. And it’s very odd there are only seven reviews for a place that has been around so long…. So here is mine.

Alex is the OT my 4 year old sees. She is absolutely amazing. Seriously. She not only helps out my kid, but me as well, with recommendations for how to help channel some of his behavior. She takes the time to check in with me every time, to see how she can best help and is always happy to answer any questions I have. She is always so calm, and does an excellent job of retaining my kids attention, and redirecting him.

My daughter’s been seeing Irissa for a while now and it has been amazing! Being a teen with ADHD and ASD, my daughter has been extremely anxious about school and becoming an adult. Irissa is so patient and really listens to everything she has to say. She has helped her with time management, sensory issues, socialization, self care, and so much more. I see her slowly gaining confidence in herself and her abilities as a young adult. My daughter and I feel so blessed to have Irissa in her life and now feel more confident about her future. I cannot thank Connect the Dots and Irissa enough! I would recommend any parent to see Irissa!

Erin is amazing! But she's gone on maternity leave. Her replacement, Irissa, is very harsh, and even says, "I'm a Marine! " to show how tough and intimidating she is. She used her body to push my daughter out the front door, instead of letting me get her to leave the appointment. My daughter now refuses to go back.

HORRIBLE speech therapy! My daughter has done speech therapy since 3 y.o, when we started on CTD for speech when she was 5/6 y.o. It was the worst speech therapy we’ve ever experienced. Speech therapy appointments are suppose to be 30 min increments, which is already a short time devoted to speech. But problem being is, the speech therapist was CONSISTENTLY starting 5 min late, which may not seem like a lot but that’s 1/6 of a 30 min app. When I brought this to the attention of the office staff, I was told the therapist has lunch right before my daughters app, and there is nothing they can do if she’s running late. HOW ABOUT NOT SCHEDULE THE APPOINTMENT THAT CLOSE TO HER LUNCH. Not to mention the therapist was absolutely rude and had a bad attitude every appointment. Why work with children if you’re going to have a piss poor attitude everyday. Don’t waste your time taking your child here for speech, GO SOMEWHERE ELSE!