Crabtree Automotive, Albany OR

I am so thankful for Crabtree Automotive. Knowing that there is a business that truly cares and I can honestly trust to do things that are going out, it is Crabtree Automotive. Once again they exceled at taking care of a family member's vehicle as they are far away other family members. Thank you Crabtree Automotive, we appreciate you!

I had an outstanding experience at Crabtree Automotive! The remarkable staff, coupled with their fair pricing and unwavering commitment to customer satisfaction, truly impressed me. As a family-owned business, their personalized service and attention to detail set them apart. I'm thrilled to be a returning customer and will wholeheartedly recommend them to my family and friends. Five stars without a doubt! Thanks for taking care of my Jeep!

As car-repair places go, they seem exceptionally well-organized. Part of it is the sizable front desk staff, who call when the car is being worked on, and when it's done. They offered a ride, which I didn't need because it's a short walk. When I picked up the car they suggested bringing it in for an oil change, which was not the case, but the error was not their fault; the dealer had recently changed my oil but neglected to replace the little "due" sticker with mileage on the windshield. All in all a very pleasant experience.

I've been using this shop for a while now and am always happy with the work they do. They always talk through with whats going on and let's me know my options. I will always recommend this shop to anyone.

I have never had a single complaint about Crabtree after several repairs. They are willing to talk you through the details of the repairs and are super transparent. Their front desk staff are always so friendly and accommodating, the shuttle service they offer is so helpful. They even gave a me a free oil change after a larger repair! Would recommend to everyone.

Hands down this is one of the best shops I’ve been too in my 30 years of being a driver. The service was exceptional and working with Cole was such a positive experience im willing to write a review. His customer service was above par. Thank you guys and you will be my new shop!

They did a fine job of explaining what needed to be done and in what order of necessity. I also appreciated that I could be dropped off at home for the day and picked up later to go back and get my car.

My daily driver starting misfiring out of the blue, so I pulled into Crabtree on the way home from work. Kat and the crew diagnosed it as a bad coil pack and within less than an hour I was back on the road! Great service and hospitality, I’ll definitely come back!

On 9/29/22 I had all of the fluids changed in my 2010 Jeep Liberty - Mileage was 96735. On 6/8/23, I had additional hvac work completed. At that time, the service tech sent the results of an inspection that he performed to my messages. Current mileage is 99697. He pointed out: transmission fluid condition getting dark, serviced last year: Power steering fluid condition getting dark serviced last year: Brake fluid condition is getting dark serviced last year: rear differential fluid - finding getting dark serviced last year. I find it very concerning that in 3000 miles the fluids would have deteriorated to the point that the technician indicated that it "requires immediate attention" per his inspection. I was told by customer service that they checked with the technician and that the fluids were OK. Which makes me wonder why is it OK now, but required immediate attention earlier?

This is the best automotive experience I’ve ever had. They really have your back and go above and beyond to help you. I was in an accident the day I picked my vehicle up from Crabtree after oil change. After the collision place did their thing, I picked up my now rough running vehicle. Drove it to Crabtree, the guys insurance company (the one who hit me) wanted me to go back to the collision place. I refused. Crabtree called the insurance company on my behalf to help me be in my quest to have the insurance company pay for repairs at Crabtree. And to make it clear my vehicle left the Crabtree repair shop in good running order the day of the accident. Since moving to Albany, Crabtree has been and will continue to be my automotive repair shop choice! Cheers!

Received an email reminding me that my smart car was due for an maintenance inspection. Easy drop off, a text later and she was ready. Wonderful people and service.

I started going to Crabtree about two years ago. I've always been impressed with their professionalism, quality of work, and especially their integrity.

Friendly service. Answer before the phone rings once. Quick to get me estimate and had shuttle to drop me off while they fixed my problem. Estimate seemed about fair from what I saw in comparison and its professional shop and not some guys garage you heard about from a bud. Excellent service people at front desk

I enjoy taking my vehicle to Crabtree for service. My drop-offs are quick and easy. They get the job done and have nice promotions and coupons for $$ savings.