Day Heating Company, Salem OR

Quick response, had part needed on truck so fast repair. Very thankful! Casey
explained everything. Nice guy!

I contacted Day regarding a new install bid for my business. I spoke to Luke Stucky multiple times, he also came out to the business twice. Luke quickly provided us with a competitive bid that was comprehensive. Not knowing a lot about hvac when we started this project, I had a ton of questions. Luke was patient and professional at all times. I highly recommend Day and working with Luke Stucky. Day is lucky to have Mr. Stucky!

I had a ductless system put in the home and it has not been able to heat or cool since the first month of operation. I had them come back and they said everything was fine. So we had another company come in and work on the system. They had to charge the system again. They found some issues with the head units and fixed them. That lasted about four months before the unit died again.
In December I had them come in to service the system and try and get it to work again. They cleaned the heads on all the units and re-charged the system (a unit this old should not have to have the system charged, let alone charged again).
Once again the system does not work. So this is July, it is hot, and nothing works. So I went in to see if they will do anything to remedy the problem, I was told that it only has a one year warranty and it is past that time. He was very polite in telling me it’s my problem, but it’s my problem. Even though I showed pictures of where the leak was at initial installation.
I had a Bryant system installed that should last a long time, and spending $20k in two years you would expect a bit more in quality and service.
I will not be doing business with them again, there are other companies that will stand behind their work. And they will not be getting business from the company that I work for either.

Great and timely service. Very responsive. Excellent, knowledgeable, professional employees.

If you have an oil furnace do not use Day heating. Ours is still broke after 6+ visits They also wanted to charge us over $900.00 with a furnace still broken. We had already paid them for the first visit. After the last visit and yet another wrong part ordered they finally called to say we can't service your furnace. This has been going on for almost 5 months.

Day Energy performed a full energy assessment of our house, installed attic insulation and roof vents as well as under house insulation.
Day Energy exceeded our expectations in every way. The energy assessment was done by Ahren Burgdorf. He arrived on time to do the energy assessment was pleasant, professional, knowledgeable, prepared with blueprints of the home and fully listened to our concerns. His assessment was thorough, under the house and in the attic space. He found unknown issues. Our bathroom fan was venting directly into the attic and some of the attic space was separated from the main area and was not properly vented. He clearly communicated his recommendations, the approximate costs and Energy Trust incentives in real time. He also answered all our questions. We received the very reasonable written estimate within 24 hours.
We were equally impressed on the day the crew arrived to do the work. The installers arrived on time, were professional, respectful, efficient and worked cohesively together to complete the project. They protected the interior work pathways by covering the floor with paper and protecting furniture with cardboard on corners. The next day we received photos of the work that was done and the crew was happy to come out to the house resolve one minor issue that arose.
We happily recommend Day Energy without reservation.

Update- after elevated to a supervisor, we had a technician out here who found a leak in our system. Luke was great to work with and our system is working better than it EVER has.

I would like to talk with the owner about my ductless system and how it is not working. After being hung up on the phone on Sunday March 26 at 840ish in the morning about my system not working. I am trying to figure out how to heat my house. The temperature is 35 degrees outside, my 6 yr old, 15 yr old, and wife are cold in our house, and the on-call tech hung up on us telling us that we need to call back on Monday because he didn't need to be talked to in a disrespectful manner. Yeah, I am upset. My heating system hasn't worked correctly at all since it was installed and now it's not working at all. We have 4 units, and not a single one is working correctly. Talking to customers who are upset is part of any good business. Deescalating and being empathetic goes such a long way when talking to a customer whose heat hasnt been working all night. Hanging up on a customer and telling him to call back during normal business hours when it's 35 degrees outside and our house is 50 inside, that is very unprofessional.

The very best you could hope for in a company. Everyone acted in unison to exceed my expectations. I had an emergency. I am not healthy and elderly. My old furnace was leaking gas and carbon monoxide into my home. The other company that Fidelity National Warranty Company sent let me down. I called Day and they install
ed a high efficiency furnace and solved my dangerous situation in record breaking time at the right price. Every one at Day were professional and really caring. You must call Day and have them save and help you as they did me.

Great work. They updated the entire crawl space insulation, repaired or replaced old damaged heat ducts. I would use them again except for the fact they did such a good job I won't need them again.