Delta Auto Glass, Gladstone OR

Got an appointment at the shop pretty quickly (they offer mobile service as well). With the exception of my car battery being dead at the end, it was great service. Pretty quick, friendly, easy to find.

Bad customer service, like others I was given a time for a house appointment that they no showed, it was the lack of communication that was frustrating, no calls (even though I was told they called twice and left a message and they had the right phone number so i find that to be weird) I did leave a message for them when they missed the appointment, the fact I was not called back for them missing the appointment and the excuse of they were too busy made me feel like they didn't want my business, I realized they are the cheapest in town but I think paying the extra money is worth the better customer service and trust they will keep appointments.

Went well and as discussed & promised. On the early end of the agreed service window; good communication; personable installer and customer rep; clearly communicated recommended operational requirements post install; left the car and parking lot clean. No problem coming back should new glass be required.

I’m absolutely disgusted with the way this company dose business! Why would you have a business phone than not have someone at their desk to take phone calls!? I haven’t had a single phone call from this company to advise me that they were in their way to my house to replace a semi truck windshield that had been in order for MONTHS MONTHS! I wouldn’t recommend these people if you’re in a pinch for time. I have called my employer who scheduled this appointment and have told him what’s happened hopefully this will be a wake up call for him to go through another glass company. Delta Glass y’all need to shape up or ship out! ‍️

Delta Auto Glass did a fantastic job with the windshield replacement of our new Isuzu NPR work truck. Scheduling was super easy. Thank you.

My car got broken into last night. They where able to get me in that day and fix it. Amazing customer service and they did a great job very fast.

Do not use this company for your classic car if you have other options. I had two repairs done without incident. And two that were completely botched costing me lots of money, 8 hours of time, and finding a retired glazier to fix their mistakes. First was a rock chip repair in the windshield, the windshield was cracked in the process of fixing it. Which I was told was a possibility AFTER it happened. There was no mention of this prior or in the paper work. It cost me $545 for a new windshield, gasket and installation. I was only given $55 back on their mistake. Second they replaced a gasket on the back window. It was all curly and off inside. The installer charged me $350 and said I could use a hair dryer on it. Luckily I found a retired glazier through Cliff’s classic Chevy parts and he was able to fix the gasket correctly costing another $248. I was reimbursed that amount from the original $350 charge. I was only given a partial credit bcuz I threatened small claims court unless they did something. Use these ppl at your own risk.

Delta Auto Glass (Gladstone) came recommended from a friend. Horrible experience. Really poor business management. I contacted them after my windshield in my 2018 Highlander was cracked. They scheduled me an appointment 10 days out. Day of the appointment they did not arrive during the window of time they were supposed to. So I called them and they said oh we messed up your appointment it's the following Wednesday one week away! Scheduled at the same time I had an appointment at Capitol Toyota to get the windshield recalibrated. They knew this because they made the appointment.with Toyota for me! Incredibly frustrating. I told them the windshield has to be done before that Wednesday so I can keep that appointment to get it recalibrated. Now I am almost 3 weeks out after getting the crack in my windshield and it still hasn't been repaired. Then I was rescheduled for a second time with an appointment today. Again they did not arrive in the arrival window. I called again and was told oops we messed up your appointment it's not until Wednesday. Same lady I talked to you on all occasions turned out to be the owner. I told her you gave me the same excuse and story last week. You scheduled this appointment in the first place. Then you rescheduled it for Tuesday. Now you're telling me a lie. I said you need to fit me in today. This is absolutely unacceptable. She took all day to get back to me and then said no we can't fit you in. Needless to say I told her I will not reschedule with you a third time. I have no faith in your word or your company. Horrible stressful experience. Then I had to cancel my recalibration at Toyota tomorrow. And now I'm back to square one finding another auto glass repair company. Do not use this company. They are so disorganized. And they obviously don't take care of their customers and they don't honor their word.

If I could I would give this place 0 stars. Scheduled an appointment for last Saturday at 9am, got there on time and the guy was not there. The receptionist told me they would go to my place after 12pm. Waited the whole day and no one showed up! Definitely not worth your time if they can't keep their word. Very disappointed!

I had an appointment scheduled today for window repair between 8am-12pm today. I changed my work schedule to be here today!

The company did not show up, and did not call to let me know. I've left messages, and no one returned my call. Calling other companies now.but this will mean I've had to leave my car with no window outdoors, unprotected, for 2 nights. It also means that I need to change my work schedule again to not need my car for the 4 hour window that's offered.

I had my car in the body shop for some warranty work and had two other glass vendors miss appointments and damage my vehicle prior to getting in touch with Delta.

Missy over at Delta took my call, was wonderful to deal with, and managed to get me squeezed into their schedule on very short notice. The next morning the technician was on site at the body shop and had the new windshield in the car before 12pm.

Even after the body shop stopped communicating with Missy over at Delta and she had to contact me for payment, she was very professional, apologetic, and sympathetic to the situation. I could not be happier with Delta's service.

Delta previously did work one of my parents' vehicles and did a fantastic job there as well; they even identified a small portion of rust and corrected it while doing the originally scoped work. Delta has earned a customer in me for any and all future glass needs!

Mark and his team are the BEST in the business! I would highly recommend them for your Auto Glass needs. Easy-quick appointment and they delivered BEFORE their guaranteed time of completion.

Several weeks ago I booked an appointment for Delta to come out and replace my windshield on June 5th, which I confirmed with the lady on the phone several times. I then called back a few days later to provide my VIN and again confirmed June 5th. The date of the appointment comes and nobody shows. I called to find out why the delay and they told me they had me down for June 12th. Nope. I would not have scheduled that day.as I planned to be out of town. All I get from them is "sorry about that. " Super unprofessional. No cares at all that they completely screwed up my day.

This is the place to have glass replacements done! Great people! Great service in store and at my home.

First and foremost, Leo was a great employee and did a quick and speedy job. I appreciate his job well done. That being said, I'm not sure about the business itself. I scheduled for the 22nd writing down the date and taking the day off in expectation of a new windshield. The day come and no one shows, I call missy the next day being told I had scheduled it on the 29th.ok, fine, I guess I got it wrong? When the 29th comes around all go as plan. Maybe fifteen minutes past scheduled window but I'm fine with that. However, when I recieved my receipt. It clearly has the second 22nd crossed out and replaced with a nine. If they over scheduled that day, just tell me.but i was told I was just incorrect. However this is a blatant lie. I guess I just expected better from such a 5 star company.