Dick Hannah VW of Portland

Came in not expecting to get a car only a quote, but Alfred gave me a really good deal on my “mom car. ” He listened to what we wanted and didn’t make me feel forced or pressured to get the car. We all love the car especially the kids. So thank you Alfred!

I went to the dealership and was welcomed by Bashar Shahin and he helped me get my car. Really great experience and I highly recommend coming here when interested in looking for a car!

Everything was great from start (Reno), Beshara was very helpful and understanding of what I wanted and how important certain things were to me, he made it remarkably easy. I haven't purchased a car in 20 years! Thank you Beshara! Jacob in Finance was kind and helpful too.
I love my Kia Sportage and it's everything I wanted!
As it says on the back of their card "A car is kind of a big deal" and they totally understood that in my situation.

Avoid this place like the plague. Old school ripoff con men. " Believe in Nice" means nice fat juicy profits and scams. Stay away at all costs!

I really appreciate the help I received today from beshara. I was satisfied and it was more then easy to get a car I was happy with. And it only took a couple of hours. So I definitely recommend checking out this spot and asking for beshara Shanin, great help

All service are done by robots.zero happy faces. Failed to return my calls over a three week period. Texting & chat service is worthless.

I recommend DAVID B as your next salesman’s!
I was able to get into the SUV I wanted! Sporty and safe for my first baby! This is the 2nd time I came back for a new car and I love that they make it a fast process and understand the needs and some wants ️️ I’m so excited to have my new mom car! Thank you VW for the awesome experience as well and having good sales representatives!

8/29/21-My friend bought her new Hyundai today & gave me her "Jesus car". I am so blessed I don't even know how to respond. Thank you. Love her & love JESUS (GOD). What a huge blessing. Love, "D"-Grateful‍️

If you want a car go see Beshara. He rocks and he is very funny. Process was helpful and easy. I was impressed of the quality of the car and he was open to help me.

We noticed a specific car and color we had been eyeing. The car page suggested we contact the dealer for the dealer price. So my wife did. "Why don't you come on out and test drive it? That price is listed $5,000 over sticker price. I'm new and motivated to make a sale. " (I'm paraphrasing.) We showed up when they opened, made small talk, and test drove. When it came time to sit down and talk specifics, they gave us a price of $5,000 OVER the listed price. They stated the extra $5,000 was a "Regional Markup", which is an amount added to the window sticker that can pad hundreds or even thousands of dollars over the manufacturer's sticker price - in other words, a made up fee. My wife asked to see the invoice price, which they wouldn't show. "What does an invoice matter? ", they said. (It shows how much the dealer bought the car for.) We then pointed out the site shows a price with a red slash through it. Any rational thinking individual would assume this means the price is lower than this.and they'd be right. He then returned with a new price but a list of new detailed items that essentially offset whatever reduction he thought he was presenting us. My wife came up a little on her offer, but both sides were still way off. We did our research and know a ballpark amount of what it costs the dealer to buy the vehicle and what the markup likely is. We weren't looking to deplete their profit margin, but to merely not pay a ridiculous amount.

Anyways, our sales person appeared to get annoyed at this time and got a sales manager involved, who told us the price $5,000 above the MSRP could not be lowered and the price online is only there because it's illegal to advertise above the MSRP. (Side note: how many times have you gone to a place like Costco, where there is a retail price and a sales price, and Costco (or any other business) then charges you MORE than retail price, stating it's illegal to advertise a higher price? It doesn't happen because it's unethical, and most sales-related businesses wouldn't get away with that.) We told them it's misleading to lure us in stating the price online is $5K over and we had room to negotiate, only to then jack up the price. No where in the fine print did it suggest a "Regional Fee" may be added to the car. Further, the sales manager said they stopped doing "dealer holdbacks" a few months ago (we asked about that to again try to get an idea of their purchase point), which is where their profit is padded so their "lowest price" still has a profit margin. They then suggested though they have sat on this particular vehicle for "two or three months" (they didn't want to supply us with how long they actually had the car when asked), they said it makes more sense for them to "sit on a car that they can't replace anyways" (since supply and demand is askew right now). So for all of you who are starting businesses, remember: sit on inventory, don't sell it. Acquiring pieces without sales is where the real money is.

It was a classic bait-and-switch in pricing. Luckily for us, we only spent one hour there and walked, mutually (them and us) agreeing they wouldn't be earning our business. They are the classic reason why I have almost always (minus one mistake) bought through a broker, and will continue to purchase through a broker. Look up brokers through your local credit union if you're in the market for a vehicle. So much easier, and you'll likely save money.

They get two stars mainly because the salesman was nice and pleasant to our daughter. Once numbers where entered into the equations, the mood turned a bit more adversarial, full of crossed arms and tense body language with us, but he was still always cordial to our little one.

Edit for reply: I understand the chip shortage. That isn’t beyond me. The problem remains my wife’s sales contact told her it was priced $5K over and we could negotiate. Then, all the sudden the price was $5K over. Hardly honest or trustworthy.

Not a good car buying experience. Wasted 2 hours there only to get an expensive over msrp quote for a new car and low trade in value. Will not go back.

I had a check engine light. Got a quick free inspection code reader done. Got my code. Just need to set an appointment with Hyundai dealership for diagnostic test.

Took me 3 days of back and forth to get answers on 2 simple inquiries: which vehicles are actually available and what price are you asking. Slashes through prices on the website is not helpful for anyone. I added a 2nd star to this review only because the General Sales Manager reached out after I was unable to get anywhere with a different salesperson and they answered my simple questions in one phone call. I have not purchased here before and definitely won’t be in the future if this is any indication of how the rest of the dealership operates. Advertising your actual prices and inventory would save time for all involved!

Super nice people. Worked with us on every price point, and got an amazing deal. Exactly what we wanted. Big shoutout to Greg for online sales and Beshara our wonderful salesperson!

Hands down best customer service very professional made it very welcoming into the dealership
Alexander Taylor, Reno
highly recommend these two fine gentlemen

All the people I talked to were positive and polite, simple oil change, in and out with no attempts at an up-sale. Worth the extra mileage to dodge the "Vancouver Auto Group" (whom I have nothing nice to say about) that's for certain.

Megan is the reason for the five stars. Great communication about what was going on and extremely helpful during the whole process. I'd hire her in a second