Dowdy's Automotive, Ontario OR

Thought I give this business a chance since the majority of the reviews were positive. I called and shared what was going on with my vehicle and they said to bring it in and they could look at it and diagnose it. I dropped it off mid morning and checked back around 2: 30 and they said they were busy and couldn’t work it in. No problem. I completely understand the week before Christmas it’s probably crazy and staff is short. I was told they would pull it in first thing next day so I agreed to leave it overnight. Next morning, I didn’t hear from them so I called around noon. The lady told me they had an issue with a vehicle stuck in lift but they were about to pull in and she would call me back after lunch. It’s 3: 30pm, and no word so I get a ride up there and guy tells me they hadn’t had time to pull it in
I get it, you’re slammed but at least be up front and not waste 2 days of me waiting around for nothing. The perfect example of over promising and under delivering! I didn’t fuss there and just told them I’ll take the truck. However, I don’t want to waste your time so don’t waste mine. Hopefully, more training will benefit this company.

Got in quickly and they finished early. Brittany in the office was pleasant and efficient.

As stated in another review, "I have found my shop for life! ". Very pleasant experience. Kind, courteous, and knowledgeable staff. Would definitely refer to my friends and family.

Great job on the work, but was very expensive! Thought it should have been half of what I was charged.

The service was fast and well done. They were very easy to work with. Communication was wonderful. It is great to know that service with a smile.at reasonable prices is still available. We will be using their services in the future should the need arise. We will gladly recommend them to our friends.

Dowdy's Ontario really came through for me and my dad, who is driving my heavily modified BMW from Oregon to Nebraska for me. About 40mi out from Ontario the front air suspension gave out. Dowdy's was able to get front struts in and sort out the rear air system so my dad could be back on the road in about 24 hrs. Very grateful for Nick and the team out there!

Super helpful getting my van fixed. Super fast and professional service. John is a master! And fast!

Once again these guys took excellent care of me. They get me in fast and do a fantastic job. I won’t go anywhere else.

I am super impressed with these guys. I had had horrible experiences at a 2 different auto repair shops and was pretty leery about trying another but I’m so glad I listened to the reviews and went with Dowdy’s. They have wonderful customer service. Joey explained what the issue was and how much it would cost before they started the repair, which I really appreciated. He told about a few other issues that should be taken care of in the near future and didn’t pressure me at all. I called them on Friday, they agreed to squeeze me in on Monday and my car was ready Monday afternoon. They are courteous, knowledgeable and best of all truthful with fair prices. Thank you guys so very much for saving me from a blown motor! I cannot say enough about how great they are!

Well they were nice enough to look at my truck when it broke down six hours away from my house. They said I could make it home with a little luck. They where right I made it home. Thanks

This place is really amazing. My car was shutting down every mile with reduce engine power, they were able to fix it and fix my thermostat now my car has air conditioning this hot summer. And there oil change price is quite cheap compared to other places. Highly recommend this place

Have been taking all of my cars here for many years. They do a great job and trustworthy and honest. The prices are fair and better then most places and they are great at what they do. Highly recommend for all vehicle owners.
Update- 2023 I do NOT recommend taking your car here, I had brake work done and after a year they had to redo them and 5 months later my brakes have to be replaced and they are refusing to refund or do what's right.

Nick and Joey were extremely helpful and really went above and beyond. They got my vehicle in on short notice and they were able to replace the brakes within a reasonable timeframe. These guys definitely know what they’re doing!

So, it was good and bad. Customer service was great, they all had good attitudes and got the job done for what I needed and repair on my vehicle was good and no issues.

The bad.i had recently detailed my vehicle and I cleaned and wiped down all the door frames and everything.i can only guess someone sneezed into their hand and wiped a lot of snot and boogers all over the door frame of my vehicle which I did not appreciate and I do know for a fact it was not there prior to me bringing my vehicle there.

That wasnt that big a deal since it was easy to clean off.however.the mechanic that did the repair on my vehicle left a 16" prybar and a wrench on top on my engine.

I drove for 2 hours.on the interstate and started to hear a rattle under my hood and stopped on the side of the road which is when I discovered they tools just laying ontop of my engine.

This could have potentially caused my vehicle damage, destruction or even a bad accident.

I actually stopped for the night after that because i was honestly dumbfounded and extremely angry that this was just left behind and the hood closed.my vehicle was also driven around to test it out after repair and parked in the parking lot for me.yet the tools were still there several hours later until I heard them.under the hood.

I was only passing through the area and had a bad heater hose fitting that needed replaced, repair was good and customer service but as for the other things.dont think I would be a return customer after this experience anytime in the future.

My car broke down on the freeway and was towed here. Great communication and options for repairs. I felt they had my best interests in mind. Would recommend them.