Downtown Automotive Center, Eugene OR

I called Downtown Auto Repair while on Highway 5 from San Francisco to Seattle. The "D" light indicator on my dash began to blink. The very nice guys at Downtown Auto not only made sure they could fit me in to take a look right away, they adjusted my expectations, saying it is probable that I'd need to stay the night in Eugene as it could be a transmission issue. I checked 2 other places to see what they had to say, if they could get me going faster, and both said it is definitely not advisable to continue the trip and also they had no availability. Downtown Auto called me just as they were closing and told me the diagnosis - they needed to source and install a new pressure switch. They were able to do all of this by the next morning around 10: 15 and I was on my way. Definitely turned what could have been a frustrating wrench in my plans into a slight and manageable delay. Honestly, the most pleasant a car trouble scenario could have gone on an 800 mile drive. Thank you Downtown Auto Repair!

They were honest and very thorough in checking over the car and describing what needs to be repaired and replaced. They will send a report with descriptions and pictures which is very helpful in understanding what should be done. I am not familiar with prices of parts for vehicles, but from some quick googling their costs were very reasonable. I would recommend going here!

DAC is absolutely, hands down, AMAZING!

They were quick and efficient, honest and provide such a high level of service you just don't see very often anymore from others. They even vacuumed out our mommy missile and gave it a much needed bath, the cherry on top to great service!

I will never take my car anywhere else. I was able to get in quickly, a diagnostic report was sent to me via text and I was able to see any issues that my vehicle had. I took it in for an oil change and an AC recharge and when I went to pick it up it was washed and vacuumed. Customer service was top notch and everything was explained in detail!

Great place came in to to get clutch replaced, they worked quickly and cut no corners wasn't cheap but definitely not over priced.

They had amazing customer service, and did the job at a great cost. Would recommend to all friends and family.

Wonderful, fast and reliable service. They are very informative and do not cut corners. I was impressed by their punctual staff and a clean atmosphere.
I really liked the inspection report I received. Which included photos & comments, I sent it to a few people and they also commented on how thorough the report was! 10/10 recommend

It’s always a pleasure to work with the team at Downtown Automotive! They approach problems thoroughly and directly and are always diligent with giving the “why” behind the “what” to their customers.

The guys at Downtown are the greatest! Friendly, honest, and they do a great job! If you want done right the first time, go see them!

I had an excellent experience with the service at Downtown Automotive Center. I took my mk7 GTI in for an issue with the clutch not releasing. The technicians there diagnosed the issue and recommended the necessary repairs. I discussed with them and decided to go with an upgraded South Bend clutch, APR stage 2 tune with exhaust down pipe and replace the clutch bleeder block. They also changed the gear oil in the manual transmission. They quoted a price and completed the work with no additional markups. They also stayed in contact with updates as parts arrived and work was performed. They showed me the failed parts and explained what had happened. They also returned the car washed and vacuumed. The new setup works great, the car is much faster and the new clutch and bleeder block are much nicer than the stock setup. I would definitely recommend Downtown Automotive Center.

I brought in my 2012 VW GTI for some maintenance and left with 40 more horsepower. These guys are great - very professional and responsive, and they will tune your car if you want a little extra. After my warranty expired I was looking for a good German car mechanic and this is it! Highly recommended.

The Shop Owner is a Stand Up Guy and he will Go out of his way to make sure that you are taken care of. I highly recommend that you come see Brian before going anywhere else, you will be taken care of!

Great, friendly, professional service! Good communication. They were pretty busy, and still had my car fixed up quick.

Downtown automotive is great. They found the reason why my van was constantly draining my battery. They also gave me a report which showed me things that need to be watched.

I could not have been more grateful for the wonderful group of people at this business! They helped my daughter when she broke down on her way to Portland and could not have been kinder to her. Classy group of people and they have our eternal gratitude!

They were very good at communicating with me while my car was with them. They identified the problem within a few hours and fixed it for a fair price. They even washed my car and vacuumed the interior before I came to get it. Great customer service all around!

Honestly, they have been above-and-beyond in terms of car service, customer service, and pricing. I had my transmission explode last year and they were super accommodating about my problem; especially with the month long warranty situation involving the transmission company. Not only were they patient enough to get a free replacement and deal with the headache involved, they also kept me in the loop every step of the process. And with my most recent car trouble, they did a fantastic job. They were honest about what needed to be fixed, how to work around a problem that could be a major concern, did more than was asked, and only did maintenance on things that were necessary. Even knowing that my super old car was on its last legs and was one foot in the donation process, they were sympathetic and helpful.

10/10 would strongly recommend to anyone who is in need of maintenance, has car trouble, and anything else in-between.

They have been extremely polite and helpful every time I’ve come in, even with very short notice. I got back a full and detailed report about my car and potential work to be done, and they were super honest and up-front about how to prioritize those repairs, being conscious of my budget. They told me exactly what was and what wasn’t important, how to tell when things need to be replaced, how to get my money’s worth out of the parts I’ve got now, and even little details like which settings are best for my heating/air conditioning under which conditions. The inspection cost exactly as much as I was initially told it would, and I was very satisfied with the service. They communicate quickly and with a lot of detail and patience. I trust them completely, and I’d recommend them to anyone.

We use DAC exclusively for our work and private vehicles and could not be happier with the service we receive.

We recently had one of our fleet vehicles inspected here. Not only was the entire staff EXTREMELY professional and courteous, their detailed inspection helped us find potential problems before they got out of hand and crippled the vehicle. Can't thank Cody and the team enough!