Drug Mart, La Pine OR

This is miserable. They have started closing for lunch until 2pm and I’ve been waiting weeks for an iron supplement. I finally get here and I’m now waiting 10 cars back at 2: 23 and I’ve been here waiting on the same car for 20 minutes. This is just crazy. They are always missing a medication or are ridiculously slow. If a car is going to be 20min they should go inside.

I’ve tried to get a prescription filled there for six months and they keep messing it up. They say they’re out and will call me and don’t call. They then say they don’t have the script but my doc says they sent it. Just frustration and the window people continually talk down to you. Must drive an hour to get these then get treated like poo

This place has declined so fast over the last year. They always have some excuse. Coming from Christmas valley to lapine for a medication they say is ready but it's not after you make drive. Often times have to come back the next day. Also never having basic things on hand. Very frustrating and irritated with this place. Have to get things transferred to bend instead and make an all day event over getting medication. Would not recommend this place to anyone

Drug Mart in La Pine seems to be good. The people are nice and helpful. They acknowlege you when its your turn. They try to help lower the cost if you are paying out of pocket (no insurance coverage), and they treat you with respect.
I would recommend this pharmacy.

The best pharmacy! They really try hard and are very quick to fill prescriptions

Great home town pharmacy. Very helpful and professional staff members.

Been going here a couple years and they still cant get it together. My wife was diagnosed with cancer so she needed this numbing cream to use on her skin over the port that was just implanted. It was the night before her first Chemo when we learned about this cream and the doctors office called in the prescription. Of course it needed a preauthorization so we couldnt get the medication until the insurance preauthorized it. However, the people at the pharmacy said we could pick it up at that time and pay cash. Then when the authorization comes through we can just bring in the receipt and get the money refunded. About a week later we noticed the insurance had approved the medication so I went in and asked for a refund. They told us that they hadnt received the preapproval yet so I had to call the insurance. Today I went back to the pharmacy with a copy of the preapproval and they told me that I needed to have gotten the refund within 14 days, but it now had been 17 days so it was too late. They said they could run it through their system so I can request the refund directly from our insurance. So when he did that it showed we had payed for the medication on the 30th but the approval didn't go through until the 31st so the insurance wouldn't reimburse us either. So my wife who is being treated for an aggressive form of lung cancer and both of us are disabled on fixed income. No one at the pharmacy told us any of this. As a matter of fact we were encouraged to pay cash when they knew full well the insurance wouldn't reimburse us if we purchased the medication before the date of the pre authorization. All the 12 year old manager would say is that it wasn't him who told us any of this information. I guess his point was that he didn't care. So just keep in mind that if they screw something up you are going to have a heck of a time getting them to fix it.