DSW Designer Shoe Warehouse, Portland OR

Always a great find. Always helpful staff. Always leave DSW happy $ confident & can’t wait to wear my new kicks!

Everyone I talk to at this location and seem to hate their job and had zero investment and helping.

They have a pretty good selection of shoes and a large clearance section at the back of the store. One thing I am tired of is the constant rewards / future sales discount model stores use. Just give us a fair price without all the BS.

If you’re a black man you might as well not shop here. You won’t be treated with the same basic customer service that white shoppers are given. During my entire shopping experience here, the security guard (bald, wears glasses sometimes) kept pacing back and forth watching me like a hawk. Only I received this unwanted and unjustified treatment. I was the only black male in the store. You do the math.

When I went to the cash register the girl who rung me up asked if I found everything okay, to which I replied, “Not really. ” She said, “Uh oh” and I told her, “I felt like I was being profiled. ” She became silent, ignored my response, and proceeded to ring me up.

As for the security guard? He stopped pacing back and forth and “making rounds” after seeing me get on the line to pay. When new customers (they were white) entered the store, he was friendly with them and stood stationary by the door, then began tapping on his phone without a care in the world. No making rounds anymore. Interesting. That was not a coincidence and this location needs to do better. America needs to do better.

Attached is my receipt showing the total amount I spent during my shopping trip.

Every single staff member in there needs sensitivity training. Especially if you’re a security guard. While you’re watching me to see if I’m stealing, someone of a lighter hue is probably making off with the whole store.

I Brought shoes I didn’t even wear outside the store, only to bring them back 2 days later where I was denied a return. The claim was they were worn.
That’s BS, and sounds like they’re selling used shoes at MSRP. Unacceptable shopped at DSW for years and won’t be again.

It's not a good shoe store for anyone that wears a size larger than a 13 in men's shoes.
My husband was told that anything larger than a size 13 would have to be ordered.
Well, that takes away any spontaneous shopping and buying more shoes for him from this place!

We purchased a pair of dress shoes for my husband and cashier even checked the box and my husband even said, so I got the correct shoes, cashier smiled and said yah, long story short hubby wears shoes and I look that evening and he has 2 different brand shoes lol they look very much alike. Take them back and cashier informed us that since he wore them outside they can't take back, I mention they missed it not us and I disagree. Finally calls manager who apologized and made it right, asked which shoe we'd like the mate to and did even exchange for the more expensive shoe.
Always ask for manager if they don't call one.
Thanks DSW for making things right.

Found a cute pair of sandels, love it! Very organized and has lots of stock. Everything you could ever need!

I have been looking for black heels forever.holy cow, what a great selection. Every kind of shoe you can wish for and great quality.

Store is nice but they need to fix there restroom. Took the wife shopping and was told it was out of order. Would have had more time to shop if I didnt have to leave to find a restroom.