EagleRider Motorcycle Rentals and Tours Portland

Bike was not washed when we picked up. My friend’s bike was missing it’s gas cap and we did not realize it until the first gas stop. Most annoying though was having to pay $88 to guaranty the bike model reserved would be the bike you get then not getting that model. Their remedy-refund your $88. Total bs. All in all they were Harley’s. Chelsea was great.

Chelsea at EagleRider in Gladstone is awesome. Everything was clean and ready to go when i arrived. The bike was exactly what i had reserved and i had no issues with it on my 1400 mile trip to Las Vegas. Chelsea is always ready to make your trip perfect. You won't be disappointed.

I wanted to like Eagle rider.buuut.their policies are definitely not in favor of supporting their members. Tell me it's all in the fine print or somewhere on their website.that's besides the point.

Customer service is fine. They are kind on phone and were helpful in person, but those are not the people scripting the policies.

1) I was able to rent a bike for a friend last summer, which was nice but only because he was going to "return" to the same location. Isn't the moto rental thing supposed to be about riding across the USA? Why on earth would there be a HUGE drop off fee for members? This does not incentivize or support memberships.

2) Even though their is a "logo" in Madrid (was planning an international trip), I cannot use my credits because it's not an actual Eagle rider companies business. It's a 3rd party using Eagle rider. Go figure. Also, Eagle rider of course couldn't just pay them for my credits.because I've been a member for a while.no.that would be terrible. Oh, but I can cash out my credits for money, which drops down $27 per credit instead of waiving the daily fee.good game on Eagle rider's part!

3) I was thinking about renting a moto in AZ to use some credits, well.still going to cost me close to $300 for two bikes for 3 days.all those fees.but hey. I get to use those credits.

4) This is my fav. I figure I shouldn't keep the membership because I really can't cash in on these rentals. I would totally do one way trips if it didn't cost me another bike to drop it off! Stupid. I'm doing them a favor by moving motos across the country. But if go and cancel before booking something, I'll lose ALL my credits after 30 days (I think).

Seems like an honest company that is totally looking out for their members "wink, wink".

I would NOT recommend any membership from them. I wanted this to work but they have a great way of saying, "Welp, there is nothing we can do, that's just how it is. "

Perhaps it's just me and it was dumb to think I could rent a bike and ride across the country for a decent price of a membership.or I could fly to another country and perhaps rent a moto through a trusted company with the membership.if you just want a day ride once a month without owning something, this could be the way to go.

Always a pleasure to deal with Spyder, I've rented bikes here for several years now. This time the bike was ready to roll when I showed up, in and out in a flash. I thought the return was going be tricky because they were on the edge of the evacuation zone for the seasonal wildfires, but they were open and ready for business.
Great place to start for lots of great touring in the Northwest.

Spyder was AWESOME! He was easy to work with and had all the information I needed to enjoy my trip. I had a first rate time with the bike. No surprise costs and No issues what so ever. I would highly recommend this service to anyone.

Secured a reservation at the Seattle location and was able to switch bikes and locations essentially last second with no penalty. No nonsense, just pay the rental and insurance fee and take off, pickup and drop off combined less than 20 minutes.

Eagle rider is now stealing customer funds.
I rented, understanding that my 20% was non-refundable. Subsequently, I added and additional $500, to lessen the sting of the balance of my $1600 rental. My reuse cancel due to corona, 2 weeks prior to pick.
When I cancelled, I fully expected to not get the $296 deposit, but the extra $500 was not part of that. They are now refusing to refund my $500.
That’s is stealing- plain & simple.
I’ve had good experiences with this company in the past, but out right theft is not something I ever expected.