Eco Car Wash, Portland OR

It will scratch up your car as I have had my windshield literally crack while going through. Also, this company DOES NOT ALLOW THEIR EMPLOYEES TO ACCEPT TIPS, that’s just awful management!

I’ve been coming to this location for years and every time I alway see new faces. I love the fact that you can vacuum out your car for free after the wash. Today I received amazing customer service from Ayden.

Usually I have my keys and my phone in my pocket while I’m vacuuming so I don’t get locked out, but today the both of them were in my center console. I had just started vacuuming and and as I closed one door to open another and I got locked out. My key fob automatically locks my door after a certain amount of time whether the keys are in it or not. Frantically I’m trying to open all my doors as I’m thinking about what I have to do next. I’m looking around and decided to walk up to the window and ask for help.

Ayden had no issue leaving his post to see if he could unlock it for me. He ran and came back with a make shift hook and looked at it and said it’s too short. He then offered me to use his phone so I can call my insurance company. I was quoted 44 mins, after some long embarrassing time sitting on my car he came back and said he received a message and said unfortunately they are delayed 62 mins. Ayden offered to try again with the hook and a screw driver and it wasn’t budging, he checked his phone again and someone was calling him to let us know that they went to the wrong one. A couple minutes later they showed up and unlocked my car within 2 minutes. I am beyond grateful for Ayden’s assistance and can’t thank you enough! Every single key to my life was in my car, if he didn’t offer to help I don’t know how I would of been able to get on with my day. Thank you so much Ayden!

They charged me for a car wash that I didn't get. The attendant that took my payment didn't measure my car before sending me through. They tell me my cars too tall so I can't get a wash. That's fine, how do I get my money back then? They take my phone number and name and hand me a receipt but it's been a week and I haven't been refunded. I have tried to call but it always goes to voice-mail or it says the inbox is full. Very unprofessional. Please call me back and tell me when I will get my refund.

Vacuums were not very powerful and my car is still pretty dirty despite my regular washing practices. Staff was unconcerned with customer service. Garbages were full as well.

My go to neighborhood car wash! Pablo was great the last time I came in. He helped me with my questions, was patient, kind, and professional. I would recommend this Eco car wash!

I brought a Fiat 500 in to get a car wash. I paid for the $15 ultimate wash and I was unable to fit into the wheel track. Because I was unable to get through, the attendant took my name, phone number and email address and said someone would get in touch with me to either refund the $15 back onto my card, OR get me permission to run my car through the wash.

I have yet to be contacted. I went in the past weekend and they took my name and phone number down again, I still have heard nothing. I left a voicemail, and still nothing.

I want either my $15 back or to use my other vehicle to go through the car wash.

Why would I go through this much trouble to scam a carwash. Either give me my $15 back, or let me go through the carwash. Just say, “yeah, sure… whatever. We’ll part with the whopping $2.50 it takes to run the carwash. ” And then we’re done.

I have called three times now and left voicemails each time. I’m not sure if they don’t listen to the voicemail box, but this is some of the worst customer service I’ve received.

Edit 10/14/22: There has still been no resolution or communication of any sort from a representative of this company. I left several more voicemails and even went in on Friday 10/7 to talk to someone. Jordan seemed helpful, apologized and took my name, phone number and email address again. He had me send him a screenshot of the transaction on my phone and said he would send it up the chain.

No such luck. They are nothing but empty promises. The level of disappointment I feel from Eco Car Wash is beyond compare. They are without a doubt the worst company I have had the displeasure of interacting with.

I would rather call Comcast Customer Service while waiting for a Delta Airlines flight than try to communicate with Eco Car Wash.

They are garbage, and shouldn’t be in business.

Edited to add: **Have emailed, texted, and called the owner of the business multiple times since this review was originally written. He has not made it right (per his response made after all this has taken place, see below) and additionally, accused me of various things that aren’t true each time I’ve made contact. First it was that my car was damaged prior to using the wash (it wasnt), and then, it was caught in his camera feed that my car had no damage to it after using the wash (also not true). The owner then blocked my number from calling or texting, and either doesn’t answer or refuses to help me when I email the address provided. **
Only go here if you are ok with the good likelihood that your vehicle will be damaged by the wash track, and the business will not make it right, aka, you’re on your own for fixing ripped off bumpers, mostly. There’s a new Washman a little further south on 82nd that’s excellent. Aside from not damaging your car, it cleans and dries much better! The owner of Eco will ignore your pleas for repair assistance, as I’ve found out myself!

My car barely got washed and now that I'm looking into it I'm seeing that they treat their employees terribly and their machine has damaged cars and they don't return calls.

This is the 3rd time I've paid for the top wash and it didn't wash my car. I gave them too many chances. Won't ever go back. (photos are after the $15 wash)

Place looks new just wish they had a person at the end of the wash to rip the tape off they place on the car and wipe down the car.

FRAUDULENT CHARGES AND DAMAGE TO MY CAR — On 6/2/22 I came here to wash my Honda Fit. The staff were friendly and my car was cleaned as advertised. I paid for one $14 wash. After I got home, I noticed the cover from my rear window washer hub had been knocked off. I returned to Eco Car Wash. They looked through the wash area but didn’t find it. I was not allowed to look for it inside the wash area.
Later, I received a credit charge for $56 instead of the $14 that I agreed to pay for my single wash. I disputed the charge through my credit card provider. Eco Car Wash provided them with false documentation of the transaction, claiming that I purchased 5 washes instead of just 1.
I will never return to this business. Buyer beware.

Comparable prices to other carwashes in the area, plus complimentary vacuum usage and dashboard wipes. Super friendly service. I'm so glad I went there.:)

I was so excited when this place was opening up! It’s the closest car wash to my house. I went there once and it was OK but today I went back because I had gone yesterday and after a long road trip I had taken a few weeks ago, there was still debris on my car after yesterday‘s $10 wash. I was told they do not allow previous day re washes. So I selected the next higher up wash, as recommended by the person, $12, and hoped for the best. It was not better at all. When I went back to get another wash I went to a different person but the previous person I spoke to had chatted with him so it appeared that they knew I was coming back for another wash so the second person had quite a bit of attitude so I decided to pay for another wash rather than get into it with him.and when I selected a $12 level wash, he motioned to the self serve screen. At this point I became frustrated and reversed the car and backed out and I will never go to this place again. I highly recommend people search elsewhere for a car wash. None of the staff appear happy or enjoying their job or wanting to even do a good job at all. Do not support this business.

Thank you for the respect and awesome service, Joe, you're MY DUDE. Some dbag tried cutting me off in line, and when I confronted the situation, Joe calmly, politely, and awesomely let me go first. Not all heroes wear capes. And the other staff member was super nice as well. The carwash was good too, but what will really bring me back there is Joe and the team. 10/10 will wash again.

Rebecca and Harley are incredibly kind and helpful! Love this place for affordable and efficient cleaning.

The staff is super friendly, courteous, and seemingly enjoying their job. That sets the tone for something as simple as sitting in your car while a conveyor belt pulls you through the wash process.

They have free vacuuming after you exit, complete with trash bins to discard of your collected/hoarded food containers and such.

The price is fair, with three options, and I keep coming back time after time.

Found ourselves close to Eco Car Wash on a Saturday PM so we decided to stop in. Staff was friendly and efficient. We liked the wipe they provided to clean the dash. We parked in a stall with hoses on each side and vacuumed our own side of the car. That worked nicely and made the chore go much faster. There were still spots on our windshield and side view mirrors, but it was quick and a decent price. We’ll come back again!

Duncan is awesome and other staff members also! Let them receive tips! Let’s get the staff some raises! Really the service is on point and the place is clean!

Don't know why this place gets ragged on. It's far up 82nd. I'd rather not try getting into that washman one (82nd & glisan) that makes you flip a UE then Austin powers back and fourth just to get a wash. I'm usually in and out within mins here. Strong vacuums, 5 min timer (?) I've never had anyone say anything but two hose's on each side makes it pretty easy. Only 4 stars because of the brushes! I want a water only option Portland! High pressure system needed!

Always super nice staff, quality car wash for a low price, and can’t beat getting to use the vacuums for free! They always give me wipes too to clean the inside of my car when I’m going through the car wash.