Emerald Moving Inc, Eugene OR

Sandy and Emerald Moving were extremely professional and prompt. Would definitely recommend their service for anyone in need of assistance.

Emerald Moving impressed me. Movers arrived on time the day of and worked swiftly. There was care for our belongings such as an upright piano (family heirloom). Emerald's professionalism and responsiveness from start to end impressed me.

Very good price, very easy to work with. The team did its job quickly and on time. I will use it again if needed and highly recommend it.

Emerald Moving were great. Everything from making the reservation, to the actual move, to payment was a breeze.

Shout out to Sawyer, David and Zach who did an awesome job. Great attitudes, nothing was a problem to these guys, and they tackled all aspects with the perfect balance of care and speed - an effective and efficient crew. Some aspects of our move were really tricky, and they made it look like a walk in the park.

I am happy to recommend Emerald Moving, and I will happily use them again.

Really grateful for the stellar job by Scott and his team for moving our baby grand and other things around the house. Impressive! Everyone was friendly, accommodating, and very skilled.

I could not have asked for a better experience with Emerald Moving. I was moving my son here from another state and they were so adaptable, professional, and great to work with! I would highly recommend them.

Let's start off this review with a couple of positives:
- The loading crew itself was attentive and did all that was asked. The crew understood our time constraints (unlike management, as you will see in the following).
- The crew did what they could, saved the experience, and deserve 1.5 of the 2.0 stars given.

Now, on with the painful negatives that should have you ask yourself if you ever want to work with this firm:
- My wife reserved the job date and time months before our requested appointment for two loaders and a packer. My wife was assured of the appointment via an email confirmation from Emerald's system. Three days prior, my wife called Emerald's phone contact (assumedly the scheduler/dispatcher), who assured my wife that we were on the books for the requested date and time that would happen just over 72 hours after the call.
- By now, you probably have guessed that Emerald's system failed miserably. Imagine yourself in our scenario with several key moving (no pun intended) pieces that had to rely upon the loading of our U-Pack 26-foot trailer. My wife and I were up early on appointment day and had our trailer ready in time for the 9 am appointment. At 9: 30, we called Emerald and were told that they had us on their schedule for a week later than our confirmed appointment. To save you from longer details, we called several times throughout the day and were provided placating information that had us getting angrier and more concerned as the day went on. Suffice it to say, after the last assurance that the crew would be to us by 2: 30 pm, we saw the three guys show up at 4 pm. That's seven hours after the time that was needed by us to work the other parts of our plan.
- Moving is stressful. We can agree on that. The dispatcher contact provided very little compassion for our situation and seemed to never really give us realistic information. She did finally provide us with a token discount offer that was insulting in terms of our ultimate pain, inconvenience and solution.
- Fortunately for us, we had arranged for a local friend who had a twenty-foot cargo trailer that pulls behind his pickup. He did show up on time. In fact, he is the reason that we were able to complete our move, as he took a much larger portion of the load than we anticipated. Good guy with a lot of heart.
- Is today's work world challenged by a shortage of workers for certain industries? Sure. I would think that Emerald would take in to account the order demand and available staffing as part of their scheduling. Clearly, they need to tighten up the operations. If that means turning down some work, maybe that's not such a bad solution for their long-term success.
- While we waited for the long-overdue crew, my wife and I did a portion of the job (that we had hoped to avoid) just so the crew could finish before dark and we could get our pre-arranged U-Pack trailer on the way at the scheduled time. You will see in the accompanying photo that we took what was to be a three or four hour job and enabled the hard-working crew to complete their portion in two hours.

In summary, this situation made a stressful process even more challenging. Our minds were racing with thoughts about the possibility of no crew even showing up to take our belongings that were load-ready in every shape and form. The solution did happen, but not without us wondering how we would move all of our belongings back in to the house as a necessity for finding an alternative solution.

This is a caution for you to consider very carefully how comfortable you are with enduring an experience such as ours. Nobody likes to move. Companies such as Emerald should do what it takes to make moving even slightly less painful.

I would hire Emerald Movers again in a heart beat. They were so careful with my things, courteous to my neighbors when they needed to move the truck to accommodate them. The three gentlemen who moved my things had obviously been working together for quite a while and worked very well together, and I felt at ease with their work. This was the second time I had used Emerald Movers - had them unload a truck about 10 year prior. And the quality of their staff and their work was great both times.

David, Kyle and Sam were very professional and competent, being the nicest, funniest, most helpful, moving crew you could ever have! They simply got it done, moving my belongings to and from different locations to boot. I cannot tell you how highly I recommend Emerald Moving!

We had an excellent experience with emerald moving. We had a piano moved and they knew exactly what to do to take good care of it. Would definitely hire them again.

The moving team were absolutely great. They were very careful not to hit walls as they moved lots of heavy, bulky furniture down stairs and around tight corners. They worked diligently, not wasting time. And they were very friendly and communicative, making sure to ask when they weren't sure where something should be placed. I would definitely recommend them.

Used them twice, excellent experience and friendly and efficient crew both times. Highly recommended.

I have used Emerald moving in the past and they always offer professional service. The crew was friendly and efficient.

Only had to move a gun safe into my building but 4 guys showed up ready to work. Super friendly, very professional and safe. Took great care to ensure the finish was not marred, done in 20 minutes. Cost was less than quoted and the 4th guy came for free. Super happy with Emerald.

Our movers were on time, polite and efficient! We could not be happier with our move in to our home! Thank you!

The guys they sent out to my house up deer horn we’re great guys! They had awesome attitude’s and were very fast about moving my belongings. Thanks emerald moving service! Id recommend you guys any time

Emerald Moving is my "go to" company for our companies moving needs. They are courteous, professional, and extremely efficient. Kudos for having moved over 6,000 glass filled gallon jars of liquid products for us without breaking one!

The 3 men who moved us into our house were very kind, professional and experts at their job. They came prepared with all the necessary equipment and made sure out things were packed and protected properly. They even disassembled and reassembled our bed frames and desk to make sure we were set up at our new location. What they did in one day would have taken me days of a week. They are worth the price and work very hard to finish the job.

Perfect guys. Very responsive and caring for my stuff. I am saving this location for future reference