EyeHealth Northwest - Happy Valley

I visit the Happy Valley location about 4 times a year and Dr. Elizabeth Verner-Cole is the absolute best. She has kept my vision problems in check and I owe my sight to her. She's very professional yet still has a sense of humor and is very down to earth. Each time I walk in I am greeted by a friendly yet professional gal at the front desk named Tiffany. Every medical assistant that comes out to the lobby and takes me back to the eye-exam rooms are all great by the way and really seem to enjoy what they do. I hope to never have to go to a different facility or any other doctor except Dr. Elizabeth Verner-Cole.

I had an AMAZING experience, from start to finish. The EyeHealth intake staff helped prioritize an appt for me (critical issue) firstly, and the staff at the Sunnyside office were so personable, efficient and professional. Can't say enough about how great Dr. Holland was - super skilled, great manner. I was pretty stressed going in, and he put me at ease while delivering superior care. Highly recommend.

Since Oregon Eye Specialists was bought out by eye health NW, the service has gone downhill tremendously. I took time out of work to get my daughter an eye appt and get new glasses just to be told after our exam and sitting at the optical shop for 20 mins that they were too busy and we needed to come back later. I have since tried to come back 3 times and am turned away. Because they are only open regular business hours and can’t make concessions for those who work 9-5 jobs, my daughter still doesn’t have new glasses 3 months later and she is blind as a bat. I have been patient in giving Eye Health the opportunity to show that they care, and I am no longer using their services. Customer service is poor, they are rude to their patients, and some locations have hours posted showing they are open on Saturdays but when you show up they are closed. As someone who worked in the eye care field for several years, I can’t believe people still come here.

I always have a positive experience at Eye Health NW in Happy Valley and this appointment was no exception.

The staff was friendly, Dr.and nurse were great! They asked me questions about what I wanted to do, explained everything pros/cons, and made the experience in and out.

All the service providers, from the receptionist, billing, doctor assistant and contact tech, were efficient, thorough, friendly and professional. Dr Kauffman was excellent. The exam location was changed at the last minute but they rose to the challenge of getting eye exam with contact check done and completed with everything for me In one visit. The courtesy and flexibility made my appointments note worthy.

Very hard to get through their phone system. Also hard to reach someone to schedule a routine appointment. Makes you feel like they are too busy to talk to you. Considering looking to go elsewhere.