FedEx Office Print & Ship Center, Portland OR

The staff is mostly helpful, but mgmt refuses to regularly maintain their copy machines which results in them breaking down every minute. Frequent use means the machines need to be serviced more often, that's not exactly rocket science.

The staff was friendly but extremely untrained. The person handling my package (a document), that I need to delivered as quickly to my family advised that the surest way the item wouldn't get stuck at customs was to attribute a value (to a piece of paper, mind you) of $100. This in turn flagged the receiving the Fedex location to hold the package and attempt to extort my parents to pay a further fee of releasing it. I paid $400 to have the package sent back to me and it arrived ripped open with my private documents undoubtably exposed to who ever handled the package.

I have used this location twice, and on both occasions, the customer service rep was actively rude. And for one of the visits, I needed to have something printed, only to be told AFTER the job was completed that there was a $30 surcharge for the service. I legitimately don’t understand customer-facing individuals can be actively rude and think that it’s ok.

Everyone at the store was very helpful. Alyssa assisted me and went above and beyond to make sure my order was the best it could possibly be! It was a very positive experience all around and I will definitely be recommending and using this store anytime I need a printing job done.

Charles was extremely helpful in fulfilling our company’s unique print job. Above and beyond service.

Got my passport picture here and Charles made sure I was happy with my picture. Josh and Charles were so patient and helpful with my passport application. Great job! Thank you!