Fireside, Bend OR

They are always so nice and helpful. I’ve bought fireplace supplies as well as hot tub supplies there

Our server was friendly and helpful! Her co-worker however, was a top-notch biotch. I guess we kept her up passed her bedtime based on her rude behavior. I would suggest management discusses with (the blonde) haired server who closed tonight, the level of customer service expected (or even just how to be kind to a paying customer). As for the younger, darker haired gal who closed - give her a raise; she actually cares about the level of service provided to your patrons!

Despite the friendly individuals we talked to, there were a couple of things annoyed me about the experience of getting our gas stove insert: 1) a couple months after ordering our unit, we called to check on the status and it turns out it had arrived weeks ago and they forgot to call us, 2) after this, they scheduled our inspection and I stayed home from work to meet with the inspector. After waiting all day, I called the city and they said we were never on the books, we called Fireside and they told us they forgot to schedule it, 3) we paid to have our gas oven line split from the stove line and the installation was very shoddy, with only one loose screw securing the wobbly pipe line to the floor plank (not even the subfloor), an extra hole drilled into our floor, plus some wall damage and 4) the gas valve that was installed is way smaller than can be hooked up to any oven, even with an adapter. We called fireside and they told us that they usually install 1/2 inch male 1/2 inch female valves (which this isn’t) but they can’t help us fix it. It’s been weeks and we still can’t find a solution.

Don’t even know where to start but I’ll start by saying go elsewhere if you’re looking for a gas stove for a source of heat.

I live in a small older home on the westside of Bend. My old woodstove always provided ample heat, the gas stove that I replaced it with LOL, well, far from it, even though it’s more of a stove then they recommended.

The purchase and install process was confusing, and the information provided was incorrect and i ended up having to hold their (fireside) hands through the whole process. I had to use space heaters for heat due to their incompetence and lack of support through the purchase and process. Fireside would tell me one thing and the gas company would tell me another. Fireside and their scheduling/receptionist (Nancy?) was unable to logistically align the install so I would not go without heat, if I wasn’t proactive I would have gone over two weeks without heat. Not sure why they thought I would be ok without heat in December.

Once the stove was installed it would constantly shut itself off. Took about a week before I had consistent heat from it.

The thermostat has never worked. The stove does not provide enough heat and I have to run it 24hrs a day and it’s still very cool in the home in the mornings. Now that winter has returned and looking back on how much of a pain it was just get the stove installed and operational I think I’m going to call someone else to fix the thermostat on it or potentially upgrade to a stove that will actually heat the home since they proved time and time again that they can not provide whats needed. On top of all this scheduling is a nightmare and inconsistent.

FYI they knew before, and during that the stove is the ONLY source of heat for my home. They also knew the homes age. There is no excuse for me to go without heat, if I hadn’t have been as proactive as I was I would have been without heat for at least two weeks.

I would recommend going elsewhere if you going to rely on them for heating your home.

Wishing I still had my woodstove.

Hap at fireside has been great to work with. Followed up with call or emails with status of our order and was honest and friendly.

We felt ripped off. To pay $130+ for a motel. The room stunk! Smelled so bad. No way to make coffee/ tea in the room, no hand towels, the room was so dark and depressing. The window opens just a crack. I would not recommend nor stay here again!

I've just had the most wonderful experience on a day where I was pretty convinced that nothing was going to go right. Today, we lost the house we were supposed to have being built in the Three Rivers area because of an unscrupulous builder and his real estate agent.

Earlier in the year, we had talked to many different fireplace stores and decided to purchase a brand new Lopi propane free standing stove from Fireside of Bend. We dealt with a gentleman by the name of Hap Blackmer. He was fabulous. He helped us pick out the exact stove for our brand new home. There was no pressure or upsale tactics. Just a nice honest businessman. In fact everyone we have dealt with at Fireside, including, sales, accounting, and installers has given excellent service.

At our request, they agreed to hold the stove at their store on layaway until it was ready to be installed. I put $2,000 down and agreed to make payments on it over the summer.

Today I had to call Hap and tell him we would not be able to purchase the stove after all because our builder backed out of the deal. Hap immediately said there was no problem. Fireside would issue us a check for a full refund for the money we had paid so far. I am happy to say that I wasn't prepared for such kindness, in fact I was stunned. If you ever need a beautiful stove or fireplace, please take my recommendation and invest your $$$ with a store that maintains a 5-star reputation for customer service. I will never shop for a stove or fireplace anywhere else. That you Hap and thank you Fireside.

We were looking for a hot tub but apparently it would take so long to get.
So we went with a pool pretty happy with the pool now.