Firestone Complete Auto Care, Salem OR

I am so thankful for this shop. My car broke down on a road trip 600 miles from home and an hour from our destination. They really went above and beyond to make sure the problems were fixed and to ensure everything was in good condition so that I felt comfortable driving it back home. Excellent customer service keeping me updated throughout repairs and zero issues on the drive home. Thank you so much!

Very unsatisfied, with the customer service at the front desk was treated rudely when I asked about my appointment, and questioned as to why it would take all day. Online I failed to see anything about my appointment potentially taking all day. I wanted a simple brake and brake fluid change, this is the second time trying with a firestone location for service, and yet again I am leaving disappointed and frustrated.

Walk in oil change. Done promptly and very polite customer service. Thank you for the last minute accommodation!

Got the help I needed, but they didn't have the cheapest tires. So I went with Tire Experts

This place is pretty bad. Had my car aligned and they literally didn't even bother aligning the front because the tech didnt notice you can make camber adjustments. Didnt do the rear because "a bolt looked like it was stuck". They didnt want to touch it. Rescheduled for a month later but they canceled on me because they were "behind". Didnt even attempt to call me before wasting my time driving there.

Promised to get me in and out in an hour and a half.annnnndddddd.they did just that! Thanks, Lancaster Firestone!

Keala, the, New lady manager, will absolutely made extra efforts in showing me photos, plus then took me out to show me, with an explanation why the parts need to be replaced. She is a very caring person regarding the cost, and makes sure that a customer receives any & all specials that corporation have available, honors we veterans with military discount.

She also keeps required paper work flowing, while processing more than one customers closing.

I'm going back July 11,2023 to review additional replacement parts needed

I recommend those in need of their vehicles checkup & repairs/replacement to go visit with Keala.

A satisfied customer,
William J. McKean

Firestone Complete Auto Care does a great job keeping our vehicles in tip top running order for a reasonable price.

They have stores throughout the United States, a great selection of tires, and provide professional automotive care.

Do yourself a favor, give them a try.

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Thank you!

Arrived prior to opening. Needed new RV Trailer tire to continue my trip back to Va. They started to help me 15 min before they were open at 8 Am and I was out the door at 8: 15. The whole staff were extremely helpful and courteous. In my 54 years of driving no Firestone Service Center has treated me as helpful and courteous as this crew. THANKS!

Amazing customer service! They stayed open late to help us with a flat tire, went above and beyond and clearly care about their customers. Thank you Firestone!

These guys got me in and out by the time all the other shops had barely open. I was a walk in too so that makes it extra special. Seriously tho! Good service

I came in to have a rotation done. When I got the car back (almost 90 minutes later) the wheels were out of balance. When I made a a complaint, all they had to say was that they don't check the balance. Awful service. Furthermore one of their techs took my name and looked me up on social media. Super unprofessional. Definitely never coming here again

Read all if you want full story. Long story short, don't bother with online schedules they won't look at your car even if you're on time of your scheduled appointment. They basically treat you as a walk in if you schedule online. It's up to Ronaldo when he looks at your car, no matter what appointment you thought you had. The mechanic Ronaldo seems too old be working in a high pace job. He stated he still had cars from yesterday and that's why he hasn't looked at my car after 3 hours of it being parked in the lot. Never once did he apologize about my scheduled car not being looked at, he just kept making excuses on why he hasn't looked at my car yet. Ronaldo also took my keys knowing he works slow and had a back log of cars in the shop. I asked for my keys back and left, total waste of time when I could've scheduled an appointment somewhere else, you know a place where appointments actually mean something. Will be trying a different Firestone in the future, Lancaster Firestone is too busy for a old man to be the "main guy"

I went to get new breaks for my car it ended up costing me $900 dollars. The cherry on top was when they returned the car and I had realized that they broke the hand break. When I confronted them about it this was their response “ you either gave it to us like that or it was about to break, we are not responsible for that” go anywhere else but there.

Came in to swap out a tire pressure sensor, a tech came running out to greet me and took me inside. The service and part were pretty standard price, they were able to service my truck right then so there was no wait