Fred Meyer Jewelers, Beaverton OR

Tony at Fred's Jewelry at Hilsdale Beaverton location the best.anyway of getting hold of him, closed due to COVID-19

I had an absolutely terrible experience at this location. Which is very unfortunate because I had a great experience at the Tigard location about a year prior. I worked with Fariba, she not only opened two different accounts instead of transferring my old Fred Meyer Jewelers account to the new credit card company Synchrony she opened TWO different accounts. I decided to not get a pair of earrings and the charge was already processed on my card even though I hadn't received the earrings. I was told back in AUGUST that my accounts were taken care of and in mid September I received a bill from Synchrony requesting payment on an item that I DIDN'T EVEN PURCHASE. I had contacted their office several times, I spoke to Fariba, Stephanie the "Manager" as well as another sales associate and they all kept stating my accounts were fixed and everything was taken care of. Fast forward to yesterday 11/20/19 and I find out my accounts weren't taken care of an I have a large outstanding balance with synchrony for earrings I never took home. I finally was able to talk to someone who knew what the hell they were doing who I trust to help fix my account. I will NEVER shop at this location again, they've been more trouble than help. Since opening two different accounts it affected my credit score poorly as well as now I have derogatory marks from lack of payment on earrings again I DID NOT PURCHASE OR TAKE HOME. Never use this location for your jewelry needs I promise you will regret it. What an absolute mess. Never again.

I had a wonderful experience wuth associate kaitlyn I believe? I needed help figuring out what size I should resize a very important ring to me and she gave me a very thorough explanation! As for the ring itself the welder/jeweler did a absolutely fantastic job, I didn't even recognize that it was my ring at first! It was a fantastic experience, and I had really low expectations!

I had a hreat experience with Negar
She is really professional, patient and gave me really great customer service

We had a negative experience service here and will no longer shop at this store. My husband bought me a Mother's Day present which he was told by the sales associate was white gold. The ring was actually silver and had a CHINA stamp on the inside. When he went to return it the salesperson refused to give him an immediate refund because he had bought it with cash.

He was told they could refund him with a "check" or store credit, but we would have to come back the next day for the store credit because there was no one available to issue the store credit. So, he chose the "check" option but was then told he would have to wait for it in the mail! It still hasn't arrived two weeks later. HAPPY MOTHER'S DAY!

Great Service and Prices, Tony the watch guy is the best in town