Gills Point S Tire & Auto - St. Johns, Portland OR

My check engine light came on last Wednesday and my car died in the middle of the intersection, took my car in the next morning to Gils Point S, the girl who was working at the counter who looked like she just got her driver's license last week, insisted that an appointment is needed with check engine light diagnosis which I totally understand! My problem is her lack of empathy and she had no desire to help a customer within her best ability. All she said to me was told me to go to O’Reilly so they could run the code for me (?) She couldn’t even run the code for me there even if she can’t get me in the same day and the fact i’ve already brought my car in. Like at least DO SOMETHING! I was in distress since I had never had this problem before.she couldn’t be more care less.

Anyways, long story short, I made a few phone calls, another auto shop 3 miles down the road took me in! They required appointments as well but told me to bring in my car right after I told them my car actually died while I was driving.they diagnosed my car within 2 hours despite how busy they were, and fixed it with a day and a half! If the girl at Gils Point S cared enough to listen AND bring my car issue to a real mechanic that works there then they would’ve had my business.

Any auto shop can fix a car, you lose business when you have no empathy for your customers.

I will never go back again and will also advise all my coworkers and friends do the same.

Stopped in to price out and schedule getting new tires for my truck. They got it in same day and had it done in less than two hours. Staff I interacted with was courteous and professional, will definitely be back. Highly recommend.

I had my 2001 Miata towed to the st.johns location.it wouldn’t start.also the convertible top was stuck in down position. I left a large note saying DO NOT PUT CONVERTIBLE TOP UP, and I told the manager the same.
After my car sat in the shop for 2 months, they called me and said my car was ready. They didn’t fix it. Had to have it towed back home and the shape it was in was HORRENDOUS!
The convertible top was forced up and shredded beyond repair. Personal information of other clients left on the seat.along with a pair of glasses, printed material off the internet on how to fix the car, parts and screws found all over the car and in the engine. The covers to fuse box and dash board were off and laying on the floor! Even more damage than I can mention here.
I sent 6 emails to corporate office. The last one I sent, they said that was only one.
In a nut shell, they denied any wrong doing and my claim to install a new top was denied! Family member got my car running.
I will now go to an attorney as I will not let them treat me this way! I hope they are prepared to answer when I send them all the pictures I took of damage! They will fix my convertible top as they shredded it and tried to pull it up when I SPECIFICALLY TOLD THEM NOT TO!

Gills Point S Tire took my car in with great care and resolved my issue. I’m grateful for their honesty. They’ve earned my trust for future business.

I go here for all my car needs, I've been going for the past 2 years and have always had excellent service. I've gone in roughly 5 times with our household's 2 cars this year, and each time, customer service is excellent from all staff members, and they work hard and work quickly. Three of those times I've gone in for a low tire, and within 45 minutes the air in my tire is full and I walk out not having paid a thing. I will be getting new tires here because I want to support these guys over Costco, or other larger companies. One of their staff, Spencer, spent over 20 minutes answering all my questions about tires, and more, and stayed late to give me quotes. Above and beyond service. Please support local! These guys are really great.

Brian & Anthony were very helpful & efficient. I purchased tires & rims at an affordable price. They look really nice. If you are in the market for tires & rims, definitely check out Point S Tire.

These guys are the best constant professionals great customer service and always take care of your needs

Very helpful, referred us to another shop when they realized the job was over their capabilities. I appreciate that!

The people at Gills Point on Burr & Lombard are always nice, respectful and know what they are doing. I appreciate them so much. They take good care of my car, explain things to me and always do a good job.

If I could give this place zero stars, I would. Unprofessional staff. FAILED TO REPLACE THE OIL CAP AFTER SERVICE, RESULTING IN AN OILY MESS IN THE ENGINE COMPARTMENT. Save yourself the trouble and go elsewhere.

Friendlier people you couldn't hope to meet. Plugged my tire for free, gave me good advice on new tires and Jose was very considerate.
By far my favorite place to take my car.

Reliable folks over here. Was recommended to Gill’s Point S by a friends whose cycling team is sponsored by them. They were able to change my tires within an hour, granted the tires that I had purchased were what they had on hand. Needless to say the people were friendly, knowledgeable, easy to understand, quick and efficient. I’ll be going to them from now on but hopefully not too soon!

Friendly service, not more than an hour for a scheduled oil change. Right across the street from the beer porch.

I'm very pleased with the customer service, and work done to my car. These guys know what they are doing and are patient enough to go on details about what was wrong, what needed to be fixed and what caused the issues.

On time for the appt and staff went over any needed items. They called our maintenance company to set-up our service payment. Comfortable waiting room with coffee and water. Awesome food carts across the street!

They always provide amazing service and never pressure you into more. I will never go to their competitors again!

This is a great small tire shop! Backed by a large regional warranty but locally owned. We mounted tires to see how they looked on the car, checked clearances, and then mounted the next size up which looked so much better! This was a fun place to shop for tires. The environmentally responsible Finnish Nokian winter tires are the way to go!

Excellent work, fair prices - get the passport, it really offered me some savings. And a bonus with really nice, friendly people. This is our new family mechanic's center. Thanks guys!

These folks are always nice and helpful. I live pretty close so they have been my go to for years. I have purchased tires for several cars and had plenty of times when I just needed my tire filled up or a hole fixed. These Portland potholes are terrible. Anyway, super nice folks. I will definitely return.

This place is the greatest. Reliable and speedy service at a good price! We highly recommend Point S for your tire and service needs.