Grant Murphy - State Farm Insurance Agent, Hillsboro OR

The customer service here is phenomenal to say the least excellent would be an understatement. Wanted to give a shout out to Dustin for his incredible attention to detail / follow through, and for having the courtesy to call me several hours later when I had forgotten to call back for an insurance quote adjustment you da man you guys keep rockin

I switched to these folks a couple of years ago and during that time I have had many changes to report and an occasional question. Each and every time I call, the phone is promptly answered and the person is friendly, helpful, knowledgeable, and inspires confidence. Then they do exactly what they said they would do promptly and accurately (!) like sending a document or making a change or researching a question. This team is the gold standard of service in one of my least favorite aspects of modern life (with all due respect to the insurance industry). Highly recommended!

Our entire family has been with the same State Farm office for decades and their team continues to exceed our expectations. Most recently they saved my 60th birthday celebration when the winery that we had reserved for a private party told us just days beforehand that we needed event liability insurance. Even though it typically takes several weeks to get that coverage in place, our State Farm office turned it around in just two days! Thank you, State Farm, it was a great party!

Cindy was extremely helpful in explaining my policy and details about my coverage. Glad to be a client with them because I know they will do their best to help their clients!

Cindy Price,
If you want Customer Service Cindy is the Contact. You receive Immediate Service and Response. Awesome work on Bundling and a Huge Cost Saving. Cindy Rocks.

Great Simple process to set up a new auto policy. As my daughter referred me. She's right. IT IS A PLEASURE DOING BUSINESS WITH THEM!

Not helpful at all. You can’t even ask questions without it being used against you. Half the time the answers given aren’t even correct. Their response all the time, “I don’t know, it depends, I can’t actually tell you that until you file a claim. ” They don’t want to take the time to help you or accommodate you, but they will constantly nag you to sign up for life insurance, they have plenty of time for that. I switched agents and my new State Farm agent is amazing and very knowledgeable, even though State Farm generally is terrible. Their policies have good prices but their rules are unfair and horrible. They dropped my home insurance because I had 2 claims in one year after I have been with them for about 17 years with no claims! One claim was when my roof was damaged from the storms and one claim was from when my car was broken in to, all my items were stolen from my car. THEY advised me to claim this on my home owners insurance but didn’t tell me that it would work against me. I never pursued this claim and it was never paid out but they still used it as a reason to drop my home owners insurance shortly after. And this agent wasn’t even willing to help me appeal this decision, but my new agent tried.
They use everything and anything as a claim and don’t tell you. I have road side assistance with them and used it once because I locked my keys in the car and they filed that as a claim. If you have 2-3 claims on your car insurance they will drop you, even if the claim or accident was not your fault or if it doesn’t even meet your deductible and you paid out of pocket it all counts against you! Someone rear ended me several years ago and I had my insurance pay for my damages and they got reimbursed through the other persons insurance like I was told to do by my agents, but later found out that I shouldn’t have done that because that counts as a claim against me even though the other person was at fault and responsible for payment for damages. You pay for your insurance but you really can’t use it or you will get dropped. They don’t even explain all these rules correctly to you. But my new agent did. I was advised that it’s better to never file a claim and to just pay for things out of pocket unless it involves injury or large costs like 20k (my roof) but even then that will count against you, lol.
I called this office once to just ask a question if insurance covers sump pump leaks and flooding. He told me I have to file a claim before they would know the answer to that, and then documented that I called to ask about that and used it against me. My new agent told me that I had called about that even though I never filed a claim and that hopefully they won’t notice that when appealing and renewing my policy! Smh. Very shady.

Excellent service. Dustin at Grant Murphy’s office provided clear information and great assistance. I have used them for years for homeowners insurance, but I now have life, auto, motorcycle, homeowners, and an umbrella policy with this office. I recommend them!