Hawthorne Auto Clinic

Can’t say enough great things about this shop. Their prices are reasonable, their work professional, they care about the quality of their work, and they are also honest.

Extremely rude when I walked in, also political signs in the window isn’t professional. Go elsewhere

This place is fantastic! They have amazing service and they're queer friendly (I've never had an auto shop ask for pronouns before)! I got my Prius serviced here and they did an amazing job.

Great great great great. This is the only place I'd take my car. Can't ever go wrong going there

Great place, no BS. They encourage folks to fix their own cars and offer advice. Best mechanic I've ever had.

My Honda broke down while visiting Portland. I had it towed to the nearest shop, a large Honda dealer. The service department there said I needed several repairs, about $3000. On the advice of a long-time Portland resident, I had it towed from the Honda dealer to Hawthorne Auto Clinic. According to the mechanics at Hawthorne, my car didn't need all the work the Honda dealer said it did. They had me back on the road for $800. I feel they're incredibly honest and fair. I'll go back next time I break down in Portland!

The lady on that works at the desk is rude and not professional! Don’t go here rather take my car to the scrap yard and junk it

Woman owned and operated. I was able to schedule an appointment online with rapid response to my inquiries. Will definitely recommend.

Called in the morning to make a DEQ TOO testing appointment and they were able to fit me in less than an hour later. Everyone was extremely kind and helpful and the testing was done in less than 10 minutes.

We were on a road trip and they came highly recommended by our shop in San Francisco area. They are very thorough. Very polite and courteous. Tamnika I'm sure I am getting the name wrong but I am close I think, helped me and was the sales person who told me what's wrong with my car was very flexible and adapted to me and had me eating out of the palm of her hand by the end, just kidding but I was a little defensive at 1st but then I trusted her at the end and was buying extra stuff. They seemed like a really really good shop and I could tell because they were so busy with customers! I highly recommend them!

Always honest, always reasonable.the only ones we trust with our vehicles. That's why we've been coming here for YEARS and will continue!

My one-star review was on accident, so sorry. They were actually very kind and helped me a lot over the phone.

I have a Chevy Volt that has a salvage title, so no guarantee from GM or the dealer. Discovered HAC has expertise for my car as well as other EVs and hybrids. What a relief! And they are consumer focused, fair and honest. I immediately felt at home. This is a great shop run by wonderful people.

Very efficient, and good communication. Prices seemed fair.
I took car in because of flashing engine light. Diagnosed with rodent chewing wires! I called at 7: 30 Monday morning, brought caring by 7: 45, they were done by 1: 15 including replacing wires, and a few extras like oil change and new wiper blades!
Friendly staff.

I was heading overseas for three months and my car started acting up as I was heading to Seattle for my flight. I just pulled in and they immediately assessed the situation and outlined my options with me. I was able to postpone repairs until my return which eased my stress level. Everyone was friendly, supportive and professional. Hawthorne Auto Clinic appears to be a real class act.

Overpriced. Smug about it. Incomplete receipts. Years of referrals and no positive honest treatment to show for it. Silly things like charging $6 for spark plugs, $80 for oil changes, $200 for "an inspection/diagnosis". Very unhappy with their attitude. They are knowledgeable, but, use it to take advantage of people even long-time customers. Smug.

They are amazing! Can't say thank you enough. Fixed my car and what I most appreciate they are able to think outside the box.

Truck had radiator fluid leak. I couldn't find leak and figured it was somewhere I couldn't reach so I took it in. Diagnostic $100.00. TOP hose needed replacement. Bottom hose changed as well, on their recommendation. $135.00 labor! $100.00 parts and fluid. I don't feel great about paying $335 bucks to swap out a hose and refill the fluid, but hey, live and learn. Take heed, friends.
EDIT: Yes, I smiled, paid, and said thank you to your office attendants whom I spoke with. You've been in business for many years and clearly many people have had good dealings with you. I think the wording of your response says much about your character and the kind of businessman you are. Also, you used my first name SIX times and I think people who read this will understand your intent. I choose not to trust you going forward and to let others know that perhaps they should think twice before spending money at your establishment. Thank you, Jim, for taking the time to write your lengthy reply. It was a great addition to my review.
UPDATE: EXACT SAME THING HAPPENED AGAIN AFTER DRIVING THE TRUCK. ALL FLUID LEAKED OUT FROM SAME PLACE. IT WAS THE WATER PUMP.

I brought my 2006 Rav4 in for DEQ testing. I found the staff to be very friendly and professional, and the testing was completed within minutes. I also greatly appreciate the explanation given me of how to go online and complete the re-certification process. Thanks!

Referred here by Metro Metric after many years with them (got a VW, they don't work on European cars) and have had a great experience every time. Very professional, very courteous and I've never been overcharged. Great service.