Helzberg Diamonds, Tigard OR

Hands down the best customer service! I went to 4 other jewelers looking for an engagement ring and no one was as welcoming and helpful as Amber at the Helzberg in the Washington Square Mall. If I could leave more than 5 stars, I would.

We were helped by Amber and let me tell you…. I have never had such a wonderful experience! We went to 3 different jewelers after stopping here and Amber blew them all out of the water!

I had an unfortunate experience that Aleksandar turned around for me. Thank you and also to the young lady who also treated me so kindly. They were both so empathetic. That’s wonderful, personable service!

Stetson was so patient with me and helped me with thru my needs. He gave me so many good tips too. ;) Thanks dude.

I had a pleasant experience.went to a couple stores & didn't seem to find anything that amazed me, until I went into this one and found my prefect ring.
The guy that helped me was Ukrainian I think he mentioned.super helpful.
Got me the ring, a nice discount, a tablet, and gift I was pleased on how I was treated.
Got my ring two weeks later, perfect fit and was gifted some cute pearl earings,
Will deff come again!

I always loved Helzburg. My husband always bought my jewelry from there. Our Helzburg in North Carolina is Wonderful! However the Helzburg at Washington Square shopping center, I'm not very happy with. My daughter bought me a beautiful necklace for. Christmas. It was a little small. No problem I took it in Paid $60 to add a few inches. I got it back, had a month it broke. I have the life time warranty so no problem I took it back. Got it back again, it broke. Took it back and got it back. 2 months it broke again. This time they say we just can't fix if again bc it Keeps breaking. So we think you should buy something else. I should Buy? I

Displays are bad, no greeting upon arrival, overall came and went but unimpressed. Ended up getting a beautiful 2.22ct H SI1 stone elsewhere.

Just went in to have an engraving fixed from a ring I bought from a friend. They fixed it perfectly! Sara was very welcoming and the jeweler was amazing!

One of my favorite jewelry stores besides Ben Bridge (who has new rolexes). Anyways, Helzberg has some of the better diamonds in town and really good Jewelers as well as lovely customer service. I also really love their free "I am loved" pins. I collect them:)

So far so good, they were very helpful in me getting my wedding ring in to get fixed. I just lost a small stone in one of the halo’s.so they’re going to replace it, tighten the others, and redip it.
I’ll update the review after I receive my ring back.:)
Amber helped me she was very nice. I also got to meet the jeweler which was nice. I like that they keep your ring on site instead of shipping it out. They also quoted me a much cheaper price than other jewelry stores in the same mall.

The staff is so helpful and friendly! They have an on sight jeweler, who was so nice! They had him come out and meet me and walk me through the process, (which made me feel so much safer knowing that my items weren't being shipped out of the store). Plus they have an amazing selection of different priced items, I recommend them to all of my friends!

I have had nothing but problems with this store. My husband and I both purchased our rings from Helzberg. Mine was pretty easy, although we are super frustrated as we went in to get ring sized. They guys sized me at 6.5, and my husband at an 8. I had nothing but trouble, doing their layaway plan to purchase his ring. Finally paid it off, picked it up. We got married and it's too small. He purchased their lifetime plan for my rings, I asked the lady about that when I picked his up, she said since it has no diamonds, I didn't really need it. Then we take the ring in, to tell them its the wrong size, they want $180 to exchange it, but if we would have purchased the plan, it would have been free? So I have to pay because they sized him wrong? We ordered the 8.5 and they said they might be able to have the lifetime plan backdated, but the guy didn't really know. So super unprofessional, and we still don't have his wedding band, and we have been married almost a month! Ridiculous!