Hertz Car Rental - Hillsboro Airport (HIO)

Only one person working at desk, but wait was reasonable. Staff friendly and helpful. Cars were clean and well equipped. Lot in front of building is reserved parking only. Rental returns are in a lot to the left of building. Employee does not inspect vehicle with you before or after rental so filming car to document condition may be a good idea.

The receptionist gave me a very poor-condition car. Firstly, the key was damaged and hard to use. The car was not clean, with trash under the driver's and passenger's seats. I took photos and asked her to change the car, but she claimed there were no available cars. She even called the cleaning staff to verify, but the man denied any negligence (who would admit it?). Her behavior made me feel like I was lying. Originally, I planned to rent the car for four days, but I changed it to just one day for this lousy car. And still had to pay one day.

They refused to honour our reservation saying that it was made within 24 hours. Why accept reservations you can’t honour?

Ruth was very friendly. I rented a car for 3 days. The service was good and would definitely recommend to all.

I kind of feel like they pick and choose who they want to rent their vehicles or they have one for 300 a day I believe I tried to rent a car there three or four times and never been successful.

Not happy that I always found the office closed
during open hours and I have to wait 10 to 15 minutes every time for someone to come. Not happy that usually they are no more good cars available and the options is between 1 or 2 cars.
I work for ASML and I have to rent cars often and I like varaidy and consistency.
I believe Hertz can afford to hire more poeple and have more available cars for Hillsboro engineers before they lose more costumers.

This is actually a quality Hertz location that has employees that know what they're doing. People who have bad reviews saying that this location is incompetent don't understand the difference between a major airport and a minor airport. The Hertz at this location used to primarily service the Intel shuttle, and don't have that many staff. So yes you have to manually write down the mileage and they don't have gold service but if you reserve within their posted hours you will have a good experience. They will also usually post their cell phone number on the door if they have to step out

Convenient location & helpful staff. They were able to accommodate my Minivan request on a short notice. Key drop off option available for after hours.