Hillcrest Ski & Sports

First visit to Hillcrest last week. They have a great selection and knowledgeable staff - Liz was especially helpful as she showed me around the store! I felt very welcomed, will definitely be back with my family for all of our gear needs!:)

Stop to rent some gear on the way up to the mountain, only one guy in the rental section and I was going to have to wait a half an hour. There is one other family there and that was it. This is peak season and there's such a limited time based on covid issues. It's always packed on the weekend when they can sell items, but pretty disappointing for an avid fan who's spent a lot of money there over the years who's getting up to the mountain midweek.

We get all of our snowboarding gear here! The staff is SO very helpful and they have a great selection!

We’ve been frequenting Hillcrest for about a year now as my sons have been getting into skating. The staff have taken a ton of time to work on their gear, get us setup with new stuff, and teach my boys about skating. We’ve gone to other local shops, but this one is the best. Support local, shop at Hillcrest. You won’t be disappointed!

Top notch service! Could have saved a few bucks buying my snowboard bindings online, but glad I didn’t. Had a strap fail and they pulled one off a new set of binding to get me back on the mountain with no down time. Try getting that from an online retailer. Shop local, support local.

I have come to Hillcrest a number of times on the way to the mountain and back. From a wax to rentals to a pair of goggles, they will take care of you and answer all of your questions and set you up right. Great people doing great work for skiers and snowboarders for years and years. I recommend this place to anyone.
Thank you,
Nick

Placed an online order on 2/20/2021. The item was never shipped. Sent multiple emails with no response.

I bought my entire ski set here last summer and I’ve gone back a handful of times for waxes and usual maintenance. With every visit I’ve never left unsatisfied. Very friendly staff and they do really good work for a good price! Highly recommend

This is for the online shop. The store sent me the wrong item. The soles are not compatible with my boots. I ordered Vibram soles for Dalbello Alpine Touring Boots, and was sent grip walks that are only compatible with Dalbello Alpine Boots. I am working with the online sales department to ship back the item and get an exchange.

Great customer service! Highly recommended! Chris and Ben were helping out with my son’s snowboard rental issue! Thanks!

As someone who has worked in a customer service role, I was shocked at how rude the guy at the ski counter was to me yesterday. I had a valid question about how I was charged for renting skis due to the store being closed on Easter Sunday. Before he could even understand my question fully, he was defensive, outright disrespectful, and embarrassing as he was argumentative in front of other witnessing customers and coworker. He argued that he wasn't the one that charged me and that I am wrong. Even if that is so, the way the situation was handled was uncalled for. If you represent the company you should act like you care about who walks through the door and hear customers concerns. In the long term, this company will be losing more business due to their present actions and attitude.

Trent and Dave were SUPER helpful getting us set up with ski boots. Amazing customer service and very patient helping us get the perfect fit.

Superb customer service! We went in to purchase a pair of skies and boots for my 12 year old and Ryan was knowledgeable, helpful, and answered all of our questions. He showed us different price options, not to mention his relaxed, no-push, sales approach.
Excellent customer service!

Great selection and helpful staff who go above and beyond to find the right options for you. Highly recommend!

I used to buy all my gear here until they tried to sell me 2 used rubber bands for ski brakes for $10. $10 for 2 of their old rubber bands. Go to Next Adventure.

Went in to pick up a board for my daughter and Zach S.was awesome. Made a recommendation for another option that was perfect. Hillcrest is a bit out of the way for us but Zach locked down our future business.