Home2 Suites by Hilton Eugene Downtown University Area

Wonderful Pleasant staff members made you feel at home clean environment and that you take pets plus plus

The staff was great, the hotel and room itself were not. Both the staff I encountered upon check-in and check-out were extremely friendly and helpful. As I walked up to my room, I noticed the carpets in the elevator were stained, things in the elevator were being held onto the wall by duct tape, and the carpets in the hallways on the guest floors were clearly not vacuumed. When I entered my room, the hide-a-bed was half open with the cushions on the ground making it seem like the room wasn't fully turned over, and the fridge in the room made a rattling noise any time it kicked on which made it difficult to sleep. Location is great and it looks like a nice hotel from the outside, but leaves much to be desired on the inside, especially for $200+/night.

This hotel is fine for a night or two. The wifi wasn't great and our TV stopped working. The water did not drain in the bathtub. We also junkies right outside the hotel.

I had a room on the fourth floor and it was immaculate. The staff were friendly and kind. The sheets were buttery soft and I slept so well (a little too well as I slept through my alarm!) The shower had good pressure with a shower head that makes you feel like you’re in a waterfall. The dishes were cute, the fridge is full sized. I travel for a living and stay in a different hotel every night, and I would be excited to come back here.

Large spacious room. Friendly service. Location questionable.we were rudely awaken by homeless folks screaming and cussing at each other outside in the street.

Room was good, view of parking lot wasn't. Friendly staff. Continental breakfast was poor quality.

Hotel staff is amazing, very friendly and helpful in every way. The overall hotel is very ran down. Starts with a lot of stains in the elevators, duck tape holding one of the panels on in the elevator and even more stains in the hotel rooms. Middle of the floor and on side of bed on floor. For the price gouging they do during U of O events you would expect then to be able to keep a clean hotel. Sad thing is they won’t have to do anything about it, since parents always need a place to stay when coming for events and lack of place to stay. I stay in Hilton hotels 200 plus nights a year and this is one of the more disappointing ones. Amazing staff! Sorry they don’t have management/owner support.

DISGUSTING! Hilton Home 2 Suites in Eugene, room 445 was absolutely disgusting. The original price Hilton is expecting guests to pay is over $380 a night including taxes and fees. We have no problem paying this price IF THE ROOMS ARE CLEAN. I will include picture so you can see what we walked into at 10: 30pm. We had to wait until one of their staff members brought up a second key to another room. We feel robbed! The reason we pay for a Hotel room is to be able to rest and relax away from home. We were more exhausted when we got home. Too much dysfunction. Hilton staff members didn't address the problem with us, they didn't apologize, didn't give a refund or discount.probably because I didn't ask for it.these days it seems you have to demand the right thing to be done before it is done. We changed Hilton locations that next morning. Had to repack and unpack again. In addition to the filth, the air conditioners smelled really moldy. Both in the Home 2 Suite rooms and the Tru Hilton as well.

Stayed here for a week for my son's wedding. So did some of my family and friends. All of the staff were so nice! I would definitely recommend!

For a 3 Star hotel a solid 2 star review must be left. Low tier hotel on the Hilton brand so expected but just be ready if you plan on booking.

We were happy to have a true-ish suite on short notice (locks on bathroom door into common area not functional). So no need to complain to the staff, but an honest review is warranted.

Staff!
Helpful, honest about the crime and breaking potential car in the area.

Tips for any stay:
Do not leave anything in or on your car, they will get stolen.
Bring your own natural fiber sheets is that is important. Also, pillows that are not lumpy. Polyester sheets were provided.
If your dog need grass to potty, find another location to stay. No grass in on site or in the vicinity.
Pack your own breakfast is you need any outside of a carb/sugar overload.

We will be traveling north to Portland or Salem in the future to have better accommodations for the premium price ($323, with $50 for pet).

Happy Travels!

Expensive but convenient location in downtown Eugene. The rooms were decent, but the bathroom ceiling paint was peeling making it feel run down. Lots of houseless individuals around the vicinity and low income housing across the street.

For the neighborhood, this is one of the nicer hotels in the area. It is my first choice anytime I am visiting around UofO. I would give it another star if it was closer to the school, especially during a football game.

Great customer service I talked with Alex when I checked in and everything was taken care of! Water is really hard here though, may not be hotels fault. Lol

I stayed there for 2 nights, it was the good time.
The location is good for calm staying. I do like the breakfast, however there is no vegetable which I prefer to have.the pool for swimming is too short, but it’s ok for relaxing. In my room, there is just one thing to comment is the bed. Guess that bed is long time use so I feel a bit pain on my back when woke up in the morning.

Overall I gave 9/10 scores

Very good location, near restaurants and bars. Rooms are spacious and very clean. 1 hour drive to the beach; a little longer to Thor's Well.

Three night stay, zero maid service.

We did not have maid service the first morning which puzzled us. On the second morning, we noticed the very small sign in the room regarding scheduling service the night before. No matter, we politely explained to the front desk that we didn't see the sign and asked if we could have our room freshened up (this was at 10am). She "lectured" us that H2H is a green hotel and that requests are for the following day. Since we were leaving the next morning, we simply asked if it was possible to submit our request at this time. After a long day running around, we came back to an untouched room.

Please understand that this would not have bothered us so much had we not have to listen to a diatribe about how green the hotel is, etc. I support this position. However, do not push this position when your breakfast station only provides 3-piece plastic utensil packs rather than silverware. Individual bio-degradable utensils are options for those on the run. I ended up throwing away unused knives and forks when all I needed the spoon.

Work on your messaging, have more prominent signage and/or inform guests when they arrive on your policy. And.get rid of the wasteful plastic!

A full plate of food sitting in the microwave when I woke up in the morning to heat up my breakfast. I was comped for my dog because I became a new member. They reversed that because nobody put it down on paper and that clerk was not available as he was gone for the day.

Love the size of the rooms and how they're set up. Great for families! Easy accessibility at lots of Eugene and U of O places. Had an issue with the air conditioner and they switched out room without issue. Breakfast was the standard hot meal, not exciting but filling.

Booked a room for Monday night while en route north from Carmel. Two short blocks from Lion & Owl where I met a high school classmate for dinner. MERAKI coffee shop a long block away. Huge room with kitchenette and couch.

Always excellent. Staff here are number one. Located in central Eugene close to pubs restaurants and live music and theatre.
Small but adequate pool and gym. Rooms are clean and well appointed. Ample parking.