Hometown Pets - Springfield

I got told that they can't divide the crickets up into 1 dozen per bag because the owner says so and was treated like I was wrong to ask for that. Ordered a 1000 worms and it took like 3 weeks to get and that was back in July last year. I'm done with this place. I guess they don't want to make the customers happy!

Great experience. Woman was super helpful, comparable pricing. Has a "homey" feel!

I really like this place! They have a fantastic reptile and invertebrate selection and you can tell that the people working here care about reptiles. There's supplies for other types of pets as well, but this place really stands out as an awesome store for reptile enthusiasts. They ARE a "pet store" in that they sell some different species of reptiles, but the husbandry and care of all of their reptiles is outstanding, with some of them even being permanent residents of the store:)

Won't go back
We went in and my 11yr old asked to purchase rats as pets. The guy immediately blew up and started hollering about that being against policy, how it would cost his job, etc. The response was over the top for any interaction with a child but unnecessary as we didn't ask him to violate policy, he just immediately started raising his voice and ranting about it. My son was pretty scared after this and we won't go back in there for anything

Have never seen a pet store with more variety of reptiles and insects! Super cool selection, and all the animals seem to be very well taken care of. They even have a selection of live plants, which I enjoyed. Only reason for 4 stars is the small selection of dog/cat items (seems much more like a reptile/exotic specific place), and we had trouble finding any prices on dog items. The staff definitely seem knowledgeable and friendly, but seemed more occupied hanging out with each other. Otherwise, really great store for exotic enthusiasts!

I have a 29 year old autistic daughter. Who loves that store! We went there yesterday due to the rats we previously purchased grew to quick to feed our boy. The guy was going to just give us a credit for two more rats. That was awesome. I did refuse the credit. I explained it was my own fault for buying to many rays to soon. I just didn't want to turn them loose or keep them. I must say I was happy he took them. I had a concern on temp of the enclosure and he walked me through it. Suggested we start with a thermometer before purchasing extra heating equipment. Shows they aren't into overselling, just to make money. And oh this man was so great with my daughter. They continued talking snake anatomy till I told my daughter we need to leave. Lol. We could get items closer to home. We live almost a hour south. But we love that store! #!

I went in for Porcellio scaber "orange koi". When I got there I found 2 culture's. Luckily I opened the container and inspected them. I actually found all orange scaber. None had any other coloring. The store called the guy that handles the isopods. He stated that they are Porcellio scaber "High orange koi". Upon further investigation, there is nothing about high orange koi and those would be Porcellio scaber "orange". I would think that when your selling animals you would be able to make sure your selling the right species to your customers.

I love how friendly they are and very knowledgeable Always great to go in there and leave with exactly what I came in for.

Very knowledgeable, great customer service, friendly. Hard to get out of the parking lot and parking lot is rough.

Went to purchase some Cubaris "red edge". The store is so packed i feel like I'm at a horders house. Then there are 2 prices for the ispods. 6 for $60 or 10 for $60. I pick up the 10 count and only count 4. When I bring it up to the person working. He says that they have been there the longest and they may have buried. Offers no help or other options.

Very knowledge and friendly staff. Loads of reptile supplies. Great hemp choices for the dog.

They do not take care of their animals. The owner states that it's just an allergy. If it was an allergy the discharge would be mostly clear. Poor cat is in alot of pain with this horrible eye infection.

Great place to get snake food! Though I did have a rat mysteriously die before I could feed her.

If you've been to other reptile specific shops, this one stands head and shoulders above the rest. The snakes are locally bred, and th breeder works here, so you have an excellent resource for general care and specific snakes behavior. They also have frozen rats and mice of varied and clearly labeled sizes. This is my favorite pet shop that isn't fish centric.

The counter person was nice & quite knowledgeable about everything. Such a relief to know that I don't have to go over to the other store at Santa Clara Square! Will definitely be back!

The counter guy knew exactly what I was talking about with regards to a particular parrot food, which unfortunately they didn't have available. They suggested another store that I was unaware of before that might have the brand of food I was looking for.